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Motorola MOTO U9, Service Manual

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Motorola MOTO U9 Service Manual Download Page 41

6809513A81-A

        April 01, 2008  

41

Level  Service Manual

Troubleshooting

Exploded View Diagram

Exploded View Parts List (Flip Assembly) 

The following part number table is provided only for reference. Please contact your local 

Motorola parts organization for current part number information.

031826o

Figure 22. Exploded View Diagram (Flip Assembly)

Table 4.  Exploded View Parts List (Flip Assembly)

Number

Description

Part number

Number

Description

Part number

1

Assembly, Keypad

3871791A01

9

Assembly, Battery Door (BX-40)

 0171907A01

2

Flip Bumper Foot

7571081J01

10

Assy, EL - Dome - Flex

0171289A86

3

Assembly, Housing Front Xcvr

0171927A01

11

PCB Main

8471793A01

4

Assembly, Antenna 

0171289A78

12

Side Key (Volume Control)

3871076J01

5

Side Key (PTT)

3871078J01

13

Side Key (Camera)

3871077J01

6

Assembly, Xcvr Rear

0171901A01

14

Screw Xcvr, K14x0.57x5.0,T5

0370303B19

7

Cover, Micro USB Connector

3771079J01

15

Screw Xcvr, K14x0.57x3.4, T5, Delta Pt

0370303B20

8

RF Plug

3771083J01

D

Summary of Contents for MOTO U9

Page 1: ...Level 1 2 Service Manual 6809513A81 A U9 Digital Wireless Telephone GSM 850 900 1800 1900 GPRS EDGE ...

Page 2: ... in the US Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2007 2008 All rights reserved Mobile Devices Business 800 West Sunrise Boulevard Room 42 16A Plantation Florida 33322 USA ...

Page 3: ...attery Door and Battery 19 Removing and Replacing the Subscriber Identity Module SIM 20 Removing and Replacing the Housing Screws 21 Removing the Main PCB Assembly 22 Removing the Hinge Assembly 25 Removing and Replacing the Main Lens 26 Removal Replacing the Flip Board Assembly Display 29 Removing the Camera Assembly 30 Disassemble Housing Components 33 Subscriber Identity Module SIM and Identifi...

Page 4: ...4 April 01 2008 Contents ...

Page 5: ...Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The c...

Page 6: ...ained in it assures proper installation operation and maintenance of U9 telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described and is current as of the printing date Audience This document aids service personnel in testing and repairing U9 telephones Service personnel should be fa...

Page 7: ...criteria Manufacturing to bear the costs of early life failure Product Support Customer s original phones will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer suppor...

Page 8: ...r related major assembly along with a description of the related major assembly and of the component in question Replacement Parts Service Division RPSD Order replacement parts test equipment and manuals from RPSD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 803 1404 Website http emeaonline mo...

Page 9: ...current drain Standby Current Drain 3 mA DRX2 2 mA DRX9 typical Temperature Range 10 degC to 55 degC 15 deg F to 130 deg F Dimensions with 900 mAh Li Ion battery 50mm x 87 5mm x 22 7mm Size Volume 55 60 cc Weight 103 grams with battery Battery Life with standard 900mAh Li Ion Battery GSM Talk time Up to 400 mins Standby time Up to 250 hrs All talk and standby times are approximate and depend on ne...

Page 10: ...ication Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction RPE LPC with LTP Bit Rate 13 0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps ...

Page 11: ...tion external accessory connector smart button volume buttons and voice button The standard 900mAh Lithium Ion Li Ion battery fits behind a removable back cover and provides up to 630 minutes of talk time and 450 hours of standby time in GSM mode The phone accepts 3V Subscriber Identity Module SIM cards that fit into the SIM holder under the battery The phone also incorporates an internal designed...

Page 12: ...requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Caller Line Identification Upon receipt of a call the c...

Page 13: ... A April 01 2008 13 Level 1 and 2 Service Manual Personal Information Management The U9 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer ...

Page 14: ...ntrols indicators and I O Connections Flip Open Figure 2 Telephone Controls indicators and I O Connections Flip Closed Menu Key Right Soft Key Clear Back Key Voice Command Key Center Select Key Turn on off Hang up Exit menus Scroll up down left or right Mic Internal Earpiece Main Display Left Soft Key Browser Key Volume Key Make Answer Calls Smart Key EMU Headset Connector VGA Camera External Disp...

Page 15: ...ndicator Shows when your phone is using a high speed Enhanced Data for GSM Evolution EDGE or General Packet Radio Service GPRS network connection Indicators can include 3 Data Indicator Indicators can include Figure 3 Telephone Controls and Indicators Locations Sides Figure 4 Main Screen Icon Display GPRS PDP context active È EDGE GPRS packet data available 4 secure packet data transfer 7 unsecure...

Page 16: ...ws the ring style setting 10 Battery Level Indicator Vertical bars show the battery charge level Recharge the battery when your phone shows LowBattery Menu Navigation U9 telephones are equipped with an icon and graphical based user interface All of the phone s features can be accessed with a 5 way navigation key that allows you to move easily through menus and select menu items 3 secure applicatio...

Page 17: ...ery Removal Removing the battery causes the device to immediately shut down and any pending work partially entered phone book entries or outgoing messages for example is lost Whether a phone displays all indicators depends on the programming and services to which the user subscribes 061421o Figure 5 Main Screen Display E All batteries can cause property damage and or bodily injury such as burns if...

Page 18: ...ntistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 0 00 00 40883 AMS U9 Main Lens Press Fixture Used to assemble the main lens 19501980 AMS 2 Generic press tool Used to as...

Page 19: ...sed in this equipment are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive ...

Page 20: ...tery as described in the procedures 2 Slide the SIM away from the SIM holder as shown in Figure 3 3 Carefully lift the SIM from the phone 4 To replace insert the SIM into the holder ensuring the keyed corner of the SIM are in the correct orientation 5 Replace the battery and battery door as described in the procedures E There is a danger of explosion if the Lithium Ion battery is replaced incorrec...

Page 21: ...ack housing Be careful not to damage the back housing See Figure 4 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 6 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with care Figure 4 Removing the Rear Housing Screws Housing Sc...

Page 22: ...ip knuckle joint as shown below 2 Slide the disassembly tool around the outline of the keypad cover to release the keypad cover from the Xcvr housing 3 After removing the keypad cover with the disassembly tool carefully raise the PCB assembly slowly to show access to the main flex connector Be careful not to tear the flex cable Figure 5 Removing the Keypad to Access the Xcvr Assembly ...

Page 23: ...sing 6 To replace attach the main flex cable onto the PCB assembly 7 Gently place the PCB assembly into the housing 8 Apply new adhesive to the keypad cover Align then press firmly into place 9 Replace the 6 housing screws and tighten to a final torque setting of 1 4 0 1 lbs Do not over tighten 10 Replace the SIM battery and battery cover as described in the procedures Figure 6 Locating and Separa...

Page 24: ...with a T3 torque driver 12 Remove the clip spring from the rear housing 13 To replace insert a new clip spring into the rear housing 14 Insert and tighten the clip spring screw and tighten with a T3 torque driver v534250 Figure 7 Clip Spring Removal v534252 Figure 8 Clip Spring Replacement Clip Spring Screw Clip Spring ...

Page 25: ...y and gently place the side key flex into the designated slot and the transceiver board into position 6 Carefully align the flex cable connector to the socket and then gently but firmly seat the connector into its socket 7 Replace the rear housing SIM battery and battery cover as described in the procedures G This product contains static sensitive devices Use anti static handling procedures to pre...

Page 26: ...ert the tool under the display lens at the top of the flip Slide the tool around the edges of the display lens to remove the lens Remove any left over adhesive from the flip 3 Take off the main lens paste a liner on the main lens and LCD 4 Using a T 5 torque driver remove the 4 flip housing screws Set the screws aside for reassembly Figure 10 Removing the Main Lens to Expose Housing Screws Figure ...

Page 27: ...eparate the flip rear front housing after all catches are being unlatched 6 To replace align the flip rear housing to the flip assembly and carefully press downwards to engage the 7 latches 7 Turn the flip assembly over insert the 4 flip screws Tighten with a T 5 torque driver to a final torque setting of 1 4 0 1 lbs Figure 12 Separating the Flip Front Housing from the Flip Rear Housing ...

Page 28: ...the new display lens and use the main lens press fixture see Figure 13 Press and hold for 15 1 seconds 9 Replace the front housing transceiver board rear housing SIM battery battery cover as described in the procedures v527346 Figure 13 Main Lens Press Fixture Main lens press fixture ...

Page 29: ...dures 2 Using a tweezer gently pushing outwards to release the 4 display bracket catches shown below 3 Carefully lift the display bracket away from the flip assembly Figure 14 Disengaging the Display Bracket Assembly Catches Figure 15 Removing the Display Bracket Assembly G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 2 catches on each side of the flip ...

Page 30: ...eiver board rear housing SIM battery and battery cover as described in the procedures Removing the Camera Assembly 1 Remove the battery cover battery SIM rear housing transceiver board front housing flip housing display bracket and display as described in the previous procedures 2 Locate the camera flex and flip flex connectors as shown in figure 16 3 Using the disassembly tool unseat the camera f...

Page 31: ...l unseat the flip flex connector from its socket 5 After disconnecting the flex connectors notice that the camera becomes loose and should slide away from the display assembly as shown in figure 18 Figure 17 Unseating the Camera and Flip Flex Connectors Figure 18 Removing the Camera Assembly ...

Page 32: ... connector into its socket on the flip board assembly 9 Reconnect the flip flex connector to its socket on the flip board assembly 10 Align the lower 2 tips of the display bracket into the 2 stoppers on the flip front housing Carefully lowered the display bracket press gently downwards along the sides of the bracket to engage the 6 latches 11 Replace the flip housing front housing transceiver boar...

Page 33: ...of the antenna as shown in figure 19 take the antenna out of the housing 3 Remove the 3 side keys from the housing 4 To replace position the 3 side keys back into the housing 5 Carefully place the antenna assembly into the housing 6 Replace the transceiver board rear housing SIM battery and battery cover as described in the procedures Figure 19 Removing the Antenna from the Housing Figure 20 Remov...

Page 34: ...as menu and stored memory such as phone books or even just program a unit with basic user information such as language selection U9 telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN T...

Page 35: ...ased on mobile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Ident...

Page 36: ...ter stop Alert Test 1 Audio Loop back Check To activate the audio loop check command Enter 6 2 2 0 0 0 0 select OK select Back after Success To set the loudness level Enter 5 0 7 select OK select Back after Success Note The last number is level Example 7 as above To do audio loop test Enter 4 3 1 select OK just say Hello select Back after test EMU Ear piece audio loop back test Insert EMU ear piec...

Page 37: ...test Turn On All GREEN Pixels Enter 55 2 013 select OK press O after test Turn Off All Pixels to inspect the display grid on LCD Enter 55 2 000 select OK press O after test To display Horizontal Color Bar Enter 55 2 008 select OK press O after test Keypad LEDs ON Test Enter 62 0 1 followed by OK OK the Keypad LEDs should light ON select Back after test Band test Enter 10 0 3 GSM 900 Enter 10 0 4 D...

Page 38: ...isplay a Transceiver board connections faulty Remove rear chassis assembly from unit check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver board assembly If connector is not at fault proceed to b b Flip assembly defective Tempo...

Page 39: ... defective SIM If the SIM is not at fault proceed to b b Flip assembly defective Temporarily replace the flip assembly with a known good assembly If fault has been cleared reassemble with the new flip assembly If fault not cleared proceed to c c Transceiver board assembly defective Forward to an authorized level 3 service center 8 Phone does not sense when flip is opened or closed usually indicate...

Page 40: ...ed Refer service to a Level 3 service center for replacement 12 No or weak audio when using headset a Headset not fully pushed home Ensure the headset plug is fully seated in the jack socket If fault not cleared proceed to b b Faulty jack socket on transceiver board assembly Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble the unit with the n...

Page 41: ...Assembly Number Description Part number Number Description Part number 1 Assembly Keypad 3871791A01 9 Assembly Battery Door BX 40 0171907A01 2 Flip Bumper Foot 7571081J01 10 Assy EL Dome Flex 0171289A86 3 Assembly Housing Front Xcvr 0171927A01 11 PCB Main 8471793A01 4 Assembly Antenna 0171289A78 12 Side Key Volume Control 3871076J01 5 Side Key PTT 3871078J01 13 Side Key Camera 3871077J01 6 Assembl...

Page 42: ...SK T3 Delta Pt 0370303B23 2 Assembly Flip Metal Bracket 0171289A73 11 Flip Mask 1471468A12 3 Assembly Secondary LCD CLI 0171289A76 12 Assembly 2MP Camera Module FF 06 Socket 8 5mm x 8 5mm x 4 4mm 0171289A77 4 PAD CMPRSN PORON COF SEC DISP PICO 7571926A10 13 Cover Slot Flip 1571967A01 5 Assembly Receiver 0170298Z66 14 Assy Hinge Flex 0171289A74 6 Assembly Flip PCBA AALG4372AA 15 PAD CMPRSN PORON ZI...

Page 43: ... Charger EMU Mid Rate Switcher Argentina SPN5192 Travel Charger EMU Mid Rate Switcher Australia SPN5193 Travel Charger EMU Mid Rate Switcher BRAZIL SPN5187 Travel Charger EMU Mid Rate Switcher EURO SPN5189 Travel Charger EMU Mid Rate Switcher INDIA SPN5194 Travel Charger EMU Mid Rate Switcher JAPAN SPN5274 Travel Charger EMU Mid Rate Switcher KOREA SPN5351 Travel Charger EMU Mid Rate Switcher MEXI...

Page 44: ...attery BC60 SC5 Ltd Li Ion 900 mAh SNN5781 P320 desktop BOC battery only charge platform EMU SPN5394 P320 desktop BOC platform EMU Chinese label SPN5395 P790 Portable Charger SPN5353 Charger Adapter Aust NZ Plug SYN8127 Charger Adapter Euro Plug SYN7456 Charger Adapter UK Plug SYN7455 Charger Adapter EMU CE Y cable SKN6185 Charger Adapter EMU EMU Y cable SKN6222 Table 5 Accessories Continued Part ...

Page 45: ...12 G GPRS indicator 15 I identification 34 international mobile station equipment identity 35 mechanical serial number 34 product 5 IM indicators 16 IMEI 35 in call indicator 16 L LCD 17 liquid crystal display LCD 17 Low Battery message 16 M message indicator 16 MSN 34 N names product 5 O operation 14 battery 17 controls indicators and I O connectors 14 LCD 17 menu navigation 16 P part numbers acc...

Page 46: ...ort 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 17 SIM card 34 personality transfer 34 replacing 20 SIM Toolkit 12 SIM removing and replacing 20 specifications 9 support customer 7 product 7 T tools and test equipment 18 troubleshooting 38 W WAP Wireless Access Protocol 12 warranty service 7 ...

Page 47: ...6809513A81 A April 01 2008 Index 3 Level 1 and 2 Service Manual INDEX ...

Page 48: ......

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