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Motorola Moto G60, User Manual

The Motorola Moto G60 offers cutting-edge features and powerful performance. Unlock its full potential with the comprehensive User Manual, available for free download at manualshive.com. Explore every aspect of this exceptional device with the help of this manual, ensuring a seamless user experience.

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Calls, contacts, voicemail : Contacts

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Summary of Contents for Moto G60

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...us bar icons 17 Phone terms you should know 21 Get around on your phone 23 Learn gestures 23 Move between apps and screens 24 Use quick settings 25 Turn screen off and on 28 Adjust volumes 28 Frequently used tools 31 Turn flashlight on and off 31 Take screenshots 31 Record your screen 32 Control phone with your voice 33 Get directions to a location 34 Use clock and weather widget 35 Manage time sp...

Page 4: ...on screen 60 View notifications 61 About Moto experiences 62 Enhance your gaming 63 Manage your apps 66 Install or update apps 66 Manage or delete apps 68 Protect against harmful apps 70 Search and browse 72 Search the web 72 Search your phone 74 Browse websites 75 Text messaging 77 About text and multimedia messages 77 Read send manage text messages 77 Add attachments 80 Save attachments from tex...

Page 5: ...s 94 Calls contacts voicemail 96 Phone calls 96 Answer calls 96 Make calls 97 During a call 98 Make video calls 100 Make conference calls 100 Block calls and texts 100 Turn call waiting on and off 102 View and delete call history 103 Make emergency call from locked phone 104 Contacts 105 Add contacts 105 Edit or delete contacts 106 Star your favorite contacts 107 Sort contacts 107 Share contacts 1...

Page 6: ...rol data usage 127 Share your internet connection 129 Connect to VPNs 132 Connected devices 133 Connect with Bluetooth 133 Connect with Wi Fi Direct 135 Make contactless payments 135 Share or receive with NFC 136 Cast screen or media to TV 137 Share files and links with nearby Android phones 138 Transfer files between phone and computer USB 140 Print from your phone 141 About wireless sharing 142 ...

Page 7: ... at trusted places 165 Keep phone unlocked while it s on you 166 Use fingerprint security 166 Pin an app screen 168 Accounts 170 Add or remove accounts 170 Change name info in your Google account 171 Sync apps with your Google account 171 Control what info Google collects 172 Accessibility 174 Visual assistance 174 Hearing assistance 176 Use accessibility shortcuts 178 System 180 Languages input 1...

Page 8: ...or won t respond 192 Screen displays wrong colors 193 SD card problems 193 Call and SIM issues 196 Problems making receiving calls 196 Problems during calls 197 Battery issues 200 Charging problems 200 Battery drains too fast 201 Bluetooth Wi Fi USB issues 202 Bluetooth problems 202 Wi Fi problems 204 Can t transfer files or connect to computer 205 Account and sign in issues 207 Forgot unlock code...

Page 9: ...Update Android software 214 Reset Wi Fi cellular data and Bluetooth 214 Reset phone 215 Get more help 216 moto g60 ix ...

Page 10: ... 1 Tray for SIM and SD card 2 Front flash 3 Headset jack 4 Microphone 5 Earpiece 6 Proximity sensor 7 Front camera To learn more read help in the Camera app 8 Google Assistant button 9 Volume up down button 10 Power button Set up phone 1 ...

Page 11: ...To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port headphone jack microphones and speakers Don t submerge your phone in any cleaning agents avoid using any cleaners with bleach or abrasives and avoid sp...

Page 12: ...rd up to 1 TB A Class 2 4 or 6 card is sufficient Your phone uses the card as portable storage for media files photos videos and music Because it s portable you can easily swap the card and its content between devices After you insert the card be sure to update settings within media apps like camera music and podcast apps so they use the card to store content you create or download You can t store...

Page 13: ...phone supports dual SIMs 4 Push the tray back into the phone 5 If you inserted an SD card format it now If you inserted two SIMs you ll receive a notification to set them up Swipe the notification down and touch it to manage dual SIMs If you see troubleshoot the issue Note If you need to activate a SIM contact your carrier Fix a problem Select a problem to see troubleshooting steps SIM card SIM no...

Page 14: ... and then a Sign in with your Google account If you don t have one you can create it now b Touch Settings Backup and start the backup 5 Wait for the backup to complete 6 When complete on your new phone sign in with the same Google account Settings Accounts Add account Copy data from Android phone During setup you can copy your apps music contacts messages and more Learn what does and doesn t get c...

Page 15: ...sages Multimedia attachments in messages Most phone settings Wallpaper Call history You ll see these when you sign in to your Google account on your new phone What won t copy Downloads like PDF files Apps that aren t from Play Store Accounts other than Google accounts Contacts and calendars for services other than Google such as WhatsApp Ringtones Import contacts from SIM If you have a SIM card wi...

Page 16: ...instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM cards 2 Touch each...

Page 17: ... you don t see swipe down on the screen 2 Touch Voicemail 3 If you have dual SIMS touch the SIM for the account to change 4 Touch Advanced Settings 5 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email accou...

Page 18: ...information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then t...

Page 19: ...ort message to your lock screen for anyone who finds your phone 1 Go to Settings Display Advanced Lock screen 2 Touch Add text on lock screen 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Send your location to emergency services Not all carriers and countries support this feature If Android E...

Page 20: ...es to move between apps and screens Choose which System navigation to use Assign ringtones or photos to friends you call Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you lose your phone set up Find My Dev...

Page 21: ... information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation bar Use gestures to move between apps and screens You can repl...

Page 22: ...espond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice command Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 13 ...

Page 23: ...and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Learn ...

Page 24: ...r photos and videos For even more storage space plus the ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection wi...

Page 25: ...pps that let you play too access your photos videos music from any device when you log in with your Google account Use YT Music to upload your iTunes library File sharing If you used AirDrop on your iPhone now you ll use Nearby Share to easily share files or links with friends About your Google account Benefits of your account When you set up your phone you added a Google account If you haven t ha...

Page 26: ...ontains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status ico...

Page 27: ...ur carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Learn the ...

Page 28: ... USB tethering enabled SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Do Not Disturb is on Learn the basics New to Android 19 ...

Page 29: ...otection is limiting battery to 80 Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Learn the basics New to Android 20 ...

Page 30: ...the network towers You also send data and access the Internet on this network Carriers use different technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or loc...

Page 31: ... home screen that displays the time and icons that tell you about your phone s battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access...

Page 32: ...on the screen for example change a toggle from on to off Try it Drag an app shortcut from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list You can swipe different directions up down left right for different...

Page 33: ... these gestures to move between screens and apps if you chose Gesture navigation and see at the bottom of your home screen Action Gesture to use Switch between apps At the very bottom of the screen swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps Swipe up from the bottom of the home screen Go back Swipe towards the middle from the left or right edge of ...

Page 34: ...st frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Learn...

Page 35: ...Flashlight Audio effects You can add this to quick settings Auto rotate Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Learn the basics Get around on your phone 26 ...

Page 36: ...s and touch Or open the Settings app Tip You can search the Settings app to find what you need quickly Just touch at the top of the app and type your search term Customize quick settings You can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to add remove or rearrange To return quick settings to its original state tou...

Page 37: ...urns on when you have an incoming call To turn the screen off Press the Power button When you set down your phone it s good habit to do this You prevent accidental touches save a bit of battery and keep it secure with the screen lock To keep your screen off and phone quiet when you don t want interruptions like at night use Do Not Disturb settings When your screen is off battery friendly Peek Disp...

Page 38: ...ew and adjust the list of apps at any time Set it up 1 Go to Settings Sound 2 Touch Multi volume and turn it on Adjust app volumes 1 Press a Volume button then touch 2 Slide to adjust the app s volume View and remove automatically muted apps 1 Go to Settings Sound Multi volume 2 Touch Auto mute to see the list of muted apps 3 To remove an app from the list just unmute it in the app If you don t wa...

Page 39: ...isturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Pick up to silence You can simply pick up your phone to silence incoming calls and alarms and to turn vibration on To enable this gesture 1 Go to Settings Sound Advanced Or open the Moto app and touch Gestures 2 Touch Pick u...

Page 40: ...Gestures 2 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Drag from the bottom of the screen and hold to see recent apps then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more c...

Page 41: ...ange Touch Done Discard to close without saving or touch Done Save Find screenshots later Open the Photos app and touch Library Screenshots Record your screen You can record a video of your screen while you re using it You can choose to include your audio or a selfie video when recording Record screen 1 To start recording Open quick settings and touch If you re playing a game and Gametime is on to...

Page 42: ...d your phone s sound To include a selfie video in the corner touch To turn the selfie video off touch You can adjust more options like frames per second or screen touches in phone Settings Learn more View recordings To view a recording immediately after you capture it swipe down from the top of the screen and touch the notification To view any time open the Photos Files or other media viewing app ...

Page 43: ...izing OK Google commands 1 Is Battery Saver on If it s on you need to get your assistant s attention by touch instead of voice or turn off Battery Saver If it s off then follow the remaining steps 2 Open the Google app 3 Touch More Settings Voice 4 Touch Voice Match Voice model 5 Touch Retrain voice model Get directions to a location Navigation and battery life Navigation is one of the most power ...

Page 44: ...en t set your home or work address yet in Maps touch the shortcut and follow the onscreen instructions to add it When you re ready to roll just touch the shortcut and your phone will talk you through the directions Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms your calendar and the weather 1 Touch hold the home screen 2 Touch ...

Page 45: ...e or ZIP code then touch 4 Touch the city to add 5 When you add a city it is set to show on the widget If you want a different city s weather shown on the widget select its button from the list of locations Remove location 1 Touch the temperature 2 Touch 3 Touch next to the city s name View forecasts 1 Touch the current temperature on the widget to open the forecast 2 Then To switch between foreca...

Page 46: ...s 1 Go to Settings Digital Wellbeing parental controls 2 If this is your first time using this feature touch Show your data 3 Review the chart to see Time you spent using phone today Which apps you ve had on screen and for how long How often you unlocked the phone today How many notifications you ve gotten 4 For more information touch a label on the chart For example to see your screen time for th...

Page 47: ...following To turn it on touch Turn on now To have it turn on automatically touch Set a schedule then select days of the week and start end times When Focus mode is on You ll see in the status bar You won t be able to use the selected apps and won t get notifications from them Tip To add Focus mode to quick settings open quick settings touch then drag the tile where you want it To turn Focus mode o...

Page 48: ...ings and view the location of your child s supervised device Set daily usage limits monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Dig...

Page 49: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 50: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 51: ...d download an app Use voice typing 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t re...

Page 52: ... bottom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip Yo...

Page 53: ... home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for various apps Not all apps include ta...

Page 54: ...e app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a circle forms around them Th...

Page 55: ...rs Get different launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play Store 2 Read through the choices ...

Page 56: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 57: ...the ringtone turn Synchronized ring vibration on or off Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then...

Page 58: ... you re in Do Not Disturb mode Open quick settings and touch to turn Do Not Disturb off Check that your ringtone volume is set to Enhance sound Turn Audio effects on off 1 Go to Settings Sound Audio effects Or open the Moto app and touch Play Audio effects 2 Turn it on or off To use only for the phone s speaker set the sound profile for headphones or other audio devices to CUSTOM Flat To use only ...

Page 59: ...ve drag from the upper to lower panel Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you re busy use Do Not Disturb to mute sounds stop vibration and block notifications Turn it on 1 Open quick settings and touch You ll see in the status bar when Do Not Disturb is on 2 To change how long it stays on in quick settings touch hold touch Advanced Duration for Quick ...

Page 60: ...s from starred contacts other contacts all callers or none You can also allow calls if the same person calls twice in 15 minutes turn Allow repeat callers on Messages Allow messages from starred contacts other contacts anyone or none Choose interruptions by Apps 1 Go to Settings Sound Do Not Disturb Or in quick settings touch hold 2 Touch Apps 3 Touch 4 Touch the app to allow and set notifications...

Page 61: ...hone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Schedules 3 Do one of the following To use an existing one turn it on To create a new one touch Add more Touch Event then enter a name and touch Add 4 Adjust options to select the calendar to use and your reply status To stop your ph...

Page 62: ...If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was reading the screen this pauses readout so you can update settings more easily 2 Go to Setti...

Page 63: ...d Advanced 2 Turn Power on sounds off You can t adjust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds and vibration Personalize your phone Sounds Other sound settings 54 ...

Page 64: ...tor Make some quick calculations Calendar Keep track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more read help in Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Conta...

Page 65: ...s Share updates and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card Fit Track your health and physical activity FM Radio Listen to FM radio stations Available in Play Store if not preloaded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google...

Page 66: ...tats Interactive wallpapers Provides access to Motorola s interactive wallpapers hosted on the cloud so they don t take up space on your phone until you download them Keep Notes Create and share notes lists and reminders Maps Find your destination explore locations Messages Send and receive text messages Moto Select available gestures for phone shortcuts and control notifications News See headline...

Page 67: ...your listening history and preferences Settings Customize your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps You can download free and p...

Page 68: ...ed to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps...

Page 69: ...t the screen To set it up 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Touch Swipe to split and turn it on To use it 1 In the first app you want to view in split screen swipe once back and forth across the screen 2 Select the second app to use Exit split screen view Drag the black divider all the way up or down Use Picture in picture With some apps you can watch video...

Page 70: ...o alert you about things like new messages calendar events and alarms You can check your notifications from a few places They appear on your lock screen You see them when you swipe the status bar down on any screen If you receive multiple notifications from an app they re bundled together Swipe down to view more details Conversation notifications are bundled together at the top of your other notif...

Page 71: ...m your lock screen touch the notification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notifications To snooze notifications first turn on snoozing Dismiss a notification Swipe it sideways Some notifications like voicemails require an action and cannot be dismissed Dis...

Page 72: ... your gaming Gametime provides tools and settings to help you focus on gaming You can Turn on enhanced display and audio settings Learn how Block notifications and reject incoming calls except for those you choose Learn how Pause gestures that conflict with game controls Learn how Access shortcuts to social apps screen capture tools and settings Learn how Other settings See what s going on while y...

Page 73: ...ngs 3 Under Immersive mode turn Block notifications and Block calls on or off 4 When Block calls is on calls from starred contacts are allowed as exceptions To block starred contacts as well or to permit calls from certain contacts touch Caller exceptions Turn off gestures that conflict with game controls Some gestures may conflict with game controls You can turn them off while you re playing game...

Page 74: ... app features may not be available in freeform mode Record or take screenshot during game 1 During a game open the toolkit by touching 2 To record your screen touch Learn more To take a screenshot touch To adjust viewfinder size resolution or to record disable screen touches touch Screen record settings Manage game list 1 During a game open the toolkit and touch Or open the Moto app and touch Play...

Page 75: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 76: ...ore app 2 Touch My apps games 3 Touch the Installed tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 77: ...the original software and apps If the issues go away in safe mode the problem is probably from a third party app you downloaded To restart in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and all widgets and third party apps will be disabled 3 Use your phone and see if ...

Page 78: ... you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone an...

Page 79: ...en t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful apps malware If Google Play Protect finds a potentiall...

Page 80: ...If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 71 ...

Page 81: ...art typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Use camera to search for info In the Camera app you can use Google Lens on the viewfinder to Search for information about objects and surroundings Learn about products landmarks and buildings plants and animals books and visual art Scan barcodes and QR codes Search for related information open a websi...

Page 82: ...hen touch To learn more read Google s help Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it doesn t work Make sure Location is enabled Touch Settings and turn Nearby place...

Page 83: ...you re not seeing results 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH...

Page 84: ...web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To open a link touch it To see options for opening a link in a new tab and copying or sharing a link touch hold the link To print the page touch Share Print If you don t see your printer listed set up your print service 4 To return to the previous page ...

Page 85: ...r search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 76 ...

Page 86: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 87: ... hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag to your home s...

Page 88: ...e 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the mess...

Page 89: ...To learn more touch Help Feedback in the Messages app Send contact as text message 1 Open the Messages app 2 Open your conversation with that person 3 Touch their name at the top of the conversation You ll see their contact information 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellul...

Page 90: ...e Messages app touch Settings 2 Do one of the following If you have a single SIM touch Advanced If your phone allows dual SIMs touch the SIM you use for text messaging 3 Touch Group messaging and select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to ...

Page 91: ...xt messages on your computer Pair your computer and the Messages app on your phone by scanning a QR code The QR code is unique to that computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your c...

Page 92: ...n a paired computer for 14 days you re automatically signed out from that computer for security reasons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the...

Page 93: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 94: ...your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment type most...

Page 95: ...en To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touc...

Page 96: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 87 ...

Page 97: ...ave multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming eve...

Page 98: ...dit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your Googl...

Page 99: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 90 ...

Page 100: ... Match 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 Touch Use timer or stopwat...

Page 101: ...ut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset To share your times with others or send them to yourse...

Page 102: ...ettings System Date time 2 Turn off Use network provided time 3 To make corrections touch Date and Time Switch time zones 1 Go to Settings Date time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and c...

Page 103: ... touch the others to select them Tip To clear all selections touch at the top of the screen next to the number selected 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch your profile icon Turn on backup 3 Select back up and sync settings and touch Confirm You can change these settings any time Adjust back up settings 1 Open th...

Page 104: ... 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 95 ...

Page 105: ...r to voicemail Respond with a text message On the lock screen touch You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do Not Disturb Choose a unique ringtone for specific people You ll know instantly who s calling G...

Page 106: ...calls in several ways To Do this Dial a number Touch enter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialer Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to clos...

Page 107: ...s Phone app Or touch Advanced Default apps Phone app 3 Touch the app to use Fix a problem To change your caller ID information seen by people receiving your calls contact your carrier If you re having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Switch between earpiece ...

Page 108: ...all carriers and countries support this feature To record an incoming or outgoing call On the call screen touch to start and to stop You can t start recording when you re on mute on hold or on conference calls When you start recording a call for legal purposes a voice announces the call is being recorded You can t turn off the announcement To play or share the recording 1 In the Phone app touch 2 ...

Page 109: ...earch for video calls 3 Download the app you want to use Make conference calls To make a conference call 1 Call the first person 2 To call the next person a Touch This puts the first call on hold b Enter the number c Touch 3 To join the calls after the second person answers touch Block calls and texts About blocking If you don t want to get calls or texts from a certain phone number you can block ...

Page 110: ...as spam to Google remove the checkmark 4 Touch OK Block all numbers for a contact 1 Open the Contacts app 2 Touch the person s name 3 Touch Block numbers 4 If you don t want to report the call as spam to Google remove the checkmark 5 Touch Block On the contact screen you ll see by the blocked numbers Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn...

Page 111: ...e It doesn t control whether your number shows when you make calls If you don t want Google to identify spam callers touch Settings Caller ID spam and turn it off Turn call waiting on and off When you re on a call and a new call comes in the new call is sent to voicemail If you want to be notified of new calls instead turn on call waiting Note Some carriers automatically control call waiting If yo...

Page 112: ...issed call incoming Call you answered incoming Call you made outgoing 4 To learn more about a call touch it then touch To see only your missed calls 1 Touch 2 Touch Call history 3 Touch Missed Save recent call as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Touch Add Contact 5 If you have multiple accounts select on...

Page 113: ...ch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked screen 1 Swipe up on the lock screen 2 Touch Emergency to see the dialer 3 Enter the emergency number for your region and touch When you make an emergency...

Page 114: ... that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list to...

Page 115: ...the same person you can merge the information including all emails and phone numbers into a single listing To automatically merge contacts 1 Open the Contacts app 2 Touch Merge fix If you don t see Merge fix no duplicate contacts were found 3 Touch Merge duplicates If you don t see this option contacts can t be automatically merged 4 Select options to merge one or all duplicates To manually merge ...

Page 116: ... contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort contacts in Contacts ap...

Page 117: ...app use the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s information as a text message attachment Share one or a few contacts 1 Open the Contacts app 2 Touch ...

Page 118: ...a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 109 ...

Page 119: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 120: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 111 ...

Page 121: ...ange between headphones or speakers touch or If you re listening to the radio while using another app use the mini player in notifications to seek stations or turn the radio off To turn the radio off touch Tip If you re having reception issues try moving your phone as far from the headphones as possible to increase the size of the antenna Or try moving a short distance towards a window if you are ...

Page 122: ...he timer before the duration has passed touch Listen to music Get music Stream songs or download them to your phone so you can listen when you re on an airplane or don t have an internet connection Your phone can play MP3 FLAC M4A AAC AAC MIDI and WAV files To get music do any of the following Purchase it in a music app Then stream it or download it using that app Transfer it over USB or Bluetooth...

Page 123: ...uch Browse Audio 3 Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth...

Page 124: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 115 ...

Page 125: ...hone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and G...

Page 126: ...ttery Or open quick settings then touch hold 2 Touch Optimized charging 3 Turn Scheduled charging on 4 Enter times to Start and End fully charged Keep adaptive battery and battery optimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequentl...

Page 127: ...feature on or off 1 Go to Settings Battery Overcharge protection 2 Turn it on or off Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge To save power your phone will Switch your background to Dark theme Lower the display refresh rate Turn off Live Caption Wait until you look at an app to refresh its content like email or news S...

Page 128: ...g the phone Let it turn off when your phone is charged To turn off automatically when your battery reaches 90 1 Open quick settings then touch hold 2 Touch Battery Saver 3 Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery perce...

Page 129: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 130: ...s then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photo...

Page 131: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Page 132: ...scan your phone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store songs from your library in the cloud for free with Google YT Music not available in all countries The...

Page 133: ...ms in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in...

Page 134: ...ou ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on ...

Page 135: ...network get the password from the business or organization To connect using a QR code next to Add network touch and scan the code If the network is hidden you need to set it up before it will appear in the list of available networks Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change s...

Page 136: ...password and enter the password 3 Touch Advanced options and change Hidden network to Yes 4 Touch Save The hidden network is now visible in the list of available networks and if you weren t connected to Wi Fi previously you re now connected 5 If you were connected to Wi Fi when you added the hidden network in the list of available networks touch the name of the saved network then touch Connect Use...

Page 137: ...g them most apps use data in the background to sync information and deliver notifications To conserve data when you re running low you can use Data Saver to turn off background data for all apps Or to restrict background data used by an app indefinitely you can turn off background data specifically for that app Notifications only when you open the app When you turn off background data for an app i...

Page 138: ...to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Advanced Hotspot password If the hotspot signal is experiencing interference touch Advanced and change ...

Page 139: ...ur hotspot In quick settings look below Or go to Settings Network internet Hotspot tethering and look under Wi Fi hotspot By assigning a password for your hotspot you ensure that people can t connect to your hotspot without your knowledge or permission To disconnect all devices and prevent them from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue us...

Page 140: ...ur hotspot keeping a password prevents unauthorized usage of your cellular data USB tethering To connect a device to the internet using your phone s cellular data and a USB cable 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Connect your phone to your computer with a USB cable 3 On your phone go to Settings 4 Touch Network intern...

Page 141: ...wall Contact your network administrator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stor...

Page 142: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 143: ...sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth is off your phone can still scan and automatically conne...

Page 144: ...upport this feature Use NFC near field communication to pay quickly and securely at checkout registers by touching your phone to an electronic reader Set up contactless payment 1 Make sure you have Set up a payment app on your phone Install one from Play Store if needed Turned on NFC 2 Go to Settings Connected devices Connection preferences 3 Touch NFC and make sure it s on 4 Touch Contactless pay...

Page 145: ... your phone doesn t support NFC Share content between devices Share content from your phone to another device by touching the devices together usually back to back You can share content using the Files app To learn how read Google s help Read NFC tags on posters and signs Receive web links e coupons brochures maps and more from an NFC tag Look for the NFC logo on NFC enabled accessories posters si...

Page 146: ... Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in Miracast is not supported To cast an app 1 Make sure your phone and smart TV or Chromecast are connected to the same Wi Fi network 2 In a cast compatib...

Page 147: ...phone open the app and try casting to the TV again 2 Link the app on your phone to the app on the TV a On your phone open the app open its settings and look for options to watch on TV For example YouTube Settings Watch on TV Link with TV code b Follow the app s onscreen instructions to complete setup 3 Reboot your Wi Fi router 4 Check your TV for firmware and app updates See the TV manufacturer s ...

Page 148: ... Nearby Share Your phone will look for nearby devices 3 Hold your phone and the other phone close to each other 4 When you see the other phone in your list of nearby devices touch its name to send the item The other person can accept or reject the transfer Get content from someone 1 When someone shares content with you you ll get a notification If needed touch the notification to make your phone v...

Page 149: ...lse is sharing content with the other phone Transfer files between phone and computer USB About USB transfers You can transfer music photos and other files between your phone s storage and computer in either direction Use a USB cable that s capable of data transfer and isn t for charging only When you connect the phone and computer with the USB cable the phone s USB connection type is set to charg...

Page 150: ...e the phone is properly connected to the computer using the steps above If you don t unlock the phone and change the USB connection to allow file transfers you won t see any files on your phone 2 On your computer download the Android File Transfer application from www android com filetransfer and follow the onscreen instructions Location of files Files are stored in these folders on your phone DCI...

Page 151: ...on preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer settings on connected computer Print 1 Open the item to print such as A photo in Photos An email A document in Drive A web page in Chrome 2 Touch or Print If you re using Chro...

Page 152: ...n video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive multimedia text messages Sending high resolution photos via text message uses more more data Photos and video remain available until the recipient deletes the message High quality videos are too large and cannot be shared in text me...

Page 153: ...ely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You can easily delete it or turn off sharing Things to consider Understand social network privacy and sharing policies before you post Review ...

Page 154: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 155: ...the bottom of the list touch Manage 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category To stop an app from showing notifications as a banner across the top of an unlocked screen like those for incoming calls touch the app name if needed touch the notification type ...

Page 156: ...nly some apps let you do this Change notification volume To adjust the volume level of all notifications 1 Press a Volume button and on the screen touch 2 Adjust the Ring volume slider Change notification sound To change the sound for all app notifications 1 Go to Settings Sound Advanced Default notification sound 2 Do one of the following To change it choose a new sound To turn notification sound...

Page 157: ...h Advanced 3 Turn Allow notification snoozing on Control notification dots and bubbles Some conversations can appear as bubbles floating on top of other apps and your home screen for easy control To turn bubbles on or off for all apps 1 Go to Settings Apps notifications Notifications 2 Touch Bubbles and turn them on or off You can control whether app icons show dots to alert you about unread notif...

Page 158: ...llow details and instead hide sensitive content from specific apps 3 To change which notifications show on your lock screen show all hide notifications from apps you silenced or hide all touch Notifications on lockscreen To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show conversations default and silent 2 Touch hold the app icon then touch Notificatio...

Page 159: ... Go to Settings Display Night Light 2 Touch Schedule then To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go to Settings ...

Page 160: ...ound applies to your settings and app screens Colors don t change in media such as videos When it s off if you run low on battery Battery Saver switches temporarily to the dark background until the phone has charged Turn it on or off 1 Go to Settings Display 2 Turn Dark theme on or off Tip To add Dark theme to quick settings open quick settings touch then drag the tile where you want it Set a sche...

Page 161: ...s lying face down When you are on a call When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven t seen activity for a while to wake your phone bump it Peek at contents Touch hold an icon to preview the notification View more and take action For more details and notifications drag an app icon up or drag it to Then To respond drag the app icon to an acti...

Page 162: ...uch Display 2 Turn Peek Display off To restart the notifications turn Peek Display on Change screen timeout Change when your screen turns off 1 Go to Settings Display Advanced 2 Touch Screen timeout and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Stay on until you look away Use Attentive Display to keep the screen on when you re looking at i...

Page 163: ...hange the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colors 3 Choose one To see the most accurate colors touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tips If colors don t appear as you expect troubleshoot the issue here If you re color blind use color correction ...

Page 164: ...e font s style If you need more help seeing the screen turn on accessibility features like magnification to zoom in and out or a screen reader to hear audio descriptions of what you touch on the screen Set recording options You can adjust settings before recording your screen 1 Open recording options In quick settings touch hold Or go to Settings Display Advanced Screen record If you re playing a ...

Page 165: ...nother device Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN pattern or password But sometimes you need to trade convenience for more security You can temporarily tighten locks and prevent lock screen notifications To set it up 1 Go to Settings Displa...

Page 166: ...ttings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have recently accessed your location 1 Go to Settings Security Location 2 Under RECENT LOCATION REQUESTS review the list of apps that recently received your location 3 To prevent an app from accessing your location a Touch App access to location b Touch the app name c Select Deny Review ser...

Page 167: ... are causing the issue and uninstall as needed If location works correctly in safe mode a 3rd party app is probably causing the issue A lot of apps use your phone s location If these apps end up with corrupted files it can affect your phone s location too Problem Location isn t accurate Turn accuracy on 1 Go to Settings Location 2 Touch Advanced Google Location Accuracy 3 Turn Improve location acc...

Page 168: ...tern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps You...

Page 169: ...fault If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Goo...

Page 170: ...code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car ...

Page 171: ...ocking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You can hide your password or pattern to p...

Page 172: ...ts and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then touch T...

Page 173: ...phone then touch Face Unlock 5 Follow the onscreen instructions Be sure to frame your entire face with the outline If Skip lock screen is on then your phone unlocks right to your home screen or last used app when your face is matched For more privacy turn Skip lock screen off when your face is matched you ll need to swipe up on the lock screen before seeing your home screen or last used app To unl...

Page 174: ...t a screen lock on the phone Turned on location services Entered your Home and Work locations in Maps Your places if desired 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents ...

Page 175: ...and it stays unlocked until you set it down or manually lock it 1 Make sure you have set a screen lock 2 Go to Settings 3 Touch Security Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security Advanced Trust agents and enable Smart Lock ...

Page 176: ...nd enter your pattern PIN or password to verify your identity 3 Touch next to the fingerprint Use fingerprint to unlock phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity Tip You can temporarily tighten security by turning off fingerprint unlocking and lock screen notifications with Lockdown mode Use fingerprint to sign in to apps To use...

Page 177: ... Check for app updates Open the Play Store app and touch My apps games 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 Reset the phone Pin an app scr...

Page 178: ...ld then release 3 In the recent app list touch the app s icon at the top of the preview to see Be sure to touch the app s icon instead of the preview which opens the app 4 Touch To unpin it 1 Drag up from the bottom of the screen and hold 2 If you required a pattern PIN or password when you turned on pinning enter it to unlock the phone Other settings Security 169 ...

Page 179: ...re available open the Play Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the t...

Page 180: ...Sync apps with your Google account About syncing What sync does When your phone syncs your Google apps refresh their data and you get notifications about updates Which apps sync By default apps made by Google sync automatically You can turn auto sync off and back on for individual apps Whether other apps not made by Google can sync varies by app If you turn off auto sync Turning off auto sync does...

Page 181: ...gle account 1 Go to Settings Accounts 2 Turn Automatically sync app data off To collect messages email calendar or other app updates you ll need to sync the accounts manually Tip Turning off auto sync can help save battery life To start auto sync after your battery recharges turn it back on Sync manually 1 Go to Settings Accounts 2 Touch the account name 3 Touch Account sync Sync now Fix a problem...

Page 182: ... more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing your location history Any other questions about your account Other settings Accounts 173 ...

Page 183: ...u expect troubleshoot the issue here Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers If you re using 3 button navigation you can add to magnify Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Turn Magnification shortcut on When magnification...

Page 184: ...ation sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds and vibration on If you don t want any of these sounds just turn them off Use TalkBack to read screens Hea...

Page 185: ...kBack shortcut then select keys or gesture More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Caption all speech This feature is available only in English Your phone can automatically caption videos podcasts audio messages and recordings Turn captions on off Press hold a Volume button then turn it on or off If you don t see this icon change caption se...

Page 186: ...e a voice call Doesn t require additional accessories To turn RTT on 1 Touch 2 Touch Settings Accessibility 3 Touch the real time text option and turn it on or select when you want it to appear To make a call with RTT 1 Touch 2 Call the number While the phone rings the other person s screen displays an RTT indicator 3 After the other person answers enter a message in the text field The text that y...

Page 187: ...ngs then turn Large buttons on If you re using gesture navigation 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch between tools 2 Choose an option from the menu If you re using 3 button navigation 1 At the bottom of the screen touch If you ve set other accessibility tools to use thi...

Page 188: ...You ll hear confirmation that the feature has been turned on or off Other settings Accessibility 179 ...

Page 189: ...t 3 Select the height you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 On the keyboard touch 2 Touch Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or w...

Page 190: ...formation from Contacts Turn off auto correction 1 On the keyboard touch 2 Touch Text correction 3 If you don t want words corrected while you type turn Auto correction off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first po...

Page 191: ...touching Open apps faster with Adaptive performance Adaptive performance has artificial intelligence AI that learns which apps you use most then manages your phone s memory more efficiently so that they open faster To turn this feature on or off 1 Go to Settings System Adaptive performance 2 Turn it on or Other settings System Languages input 182 ...

Page 192: ...ty of the back gesture touch and move the slider Learn more 3 button navigation Use the and buttons Learn more Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings when you swipe it Set it up 1 Go to Settings System Gestures 2 Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint sensor Swipe on...

Page 193: ... front selfie camera If you don t want others to access your camera you can turn Quick capture off But if you use a screen lock don t worry only your Camera app is accessible To view existing photos or access any other features or apps you must unlock your phone To turn Quick capture on or off 1 Go to Settings System Gestures Or open the Moto app and touch Gestures 2 Turn Quick capture on or off A...

Page 194: ... System 2 Touch Backup 3 Turn Back up to Google Drive on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Manage your backup in Drive On your phone 1 Open the Drive ...

Page 195: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 196: ... 6 Select the option to switch to that user then touch Set up now 7 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Touch the user s name 3 To prevent the user from making calls or sen...

Page 197: ...phone with someone 1 Go to Settings System Advanced Multiple users 2 Touch Add guest 3 To allow the guest to make calls switch on Turn on phone calls 4 Touch the option to switch to guest mode End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings Syst...

Page 198: ...See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to Settings...

Page 199: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 200: ...tart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you plug your phone in to charge the issue could be with your scre...

Page 201: ...ur screen goes black when the phone rings so you can t answer the call clear data for the Phone app If your screen lags or blurs motion between actions raise your refresh rate If your phone freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 min...

Page 202: ...d If your phone isn t recognizing a new card that you inserted try these steps After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card b Be sure the card sits completely in its slot and that the tray slides easily into the pho...

Page 203: ...ead the card and files are present back up files to your computer 5 Check for errors with a USB SD card reader connected to a Windows computer a Insert the card into a USB card reader b Open My Computer right click on the SD card and select Properties Service Check disk for errors Depending on the size of your card and usage this process could take up to an hour 6 Reformat card using an SD card re...

Page 204: ...ot internal or phone memory Computer can t view files on SD card After each troubleshooting step check to see if your issue is fixed 1 Use a USB cable that s capable of data transfer and isn t for charging only 2 Be sure you have set the USB connection type to allow file transfer Fix a problem Hardware issues 195 ...

Page 205: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 206: ...ce 5 If you re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage cache Clear storage Consistent busy signal O...

Page 207: ...p to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and s...

Page 208: ...ering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and th...

Page 209: ...e status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Phone gets hot while charging The TurboPower charger which provides efficient rapid charging can cause the battery to heat up which is normal If the battery reaches 111 degrees F the charging rate slows down Once th...

Page 210: ... life may vary day to day depending on what you re doing If your battery is draining faster than expected If your battery life seems shorter than usual a quick and easy step is to reboot your phone especially if you haven t turned it off in longer than a week 1 Press and hold the Power button 2 Touch Restart 3 Plug your phone in and charge it normally Tip You can adjust settings to extend your bat...

Page 211: ...eck the basics 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can ...

Page 212: ...ur phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications ...

Page 213: ... your phone 2 Check if a software update is available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up ...

Page 214: ... sites 1 Power cycle your computer or tablet 2 Make sure the browser version is up to date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your...

Page 215: ...3 To test the USB port on your computer connect a different device to your computer Fix a problem Bluetooth Wi Fi USB issues 206 ...

Page 216: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 217: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 218: ...n them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the ...

Page 219: ...If you use zoom during the shot itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud...

Page 220: ...n occur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications Permission manager Camera Review the list of the apps on your phone that request camera acc...

Page 221: ...Global 2 If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone your phone number may still be associated with iMessage You need to deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you ha...

Page 222: ...r updates to the app 2 If you can open the app touch or Help and look for troubleshooting information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 213 ...

Page 223: ...ailable Types of updates Security updates contain fixes and improvements from Google for your current version of the Android operating system Motorola provides these updates to most phones on a regular basis Android OS updates are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for...

Page 224: ...ownloaded apps Before you reset 1 Back up your data If your phone works and you can unlock it If you aren t automatically saving your photos and videos to your Google Photos library back them up now or copy them to a computer Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on your ...

Page 225: ...lume buttons to scroll to Factory data reset then press the Power button to select it Allow several seconds for the reset to complete 9 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up no...

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