Motorola DCT700 Installation Manual Download Page 38

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B-14

Diagnostics

DCT700 Installation Manual

d 08: Renewable Security

This diagnostic includes a TVPC card that returns the security status to current.

RENEWABLE SECURITY

TVPC NOT REQUIRED

CRYPTO NOT

MATED

STATUS 00

VERSION 00

The Renewable Security fields are:

Field Description

TVPC Required /
Not Required

Indicates whether further operation of the set-top requires the TVPC.

CRYPTO

Lists the current mode as displayed on the CRYPTO OSD (Stand Alone, Support, or
Not Mated).

Status

Indicates the TVPC status:

TVPC communication problem

TVPC required

Validator does not match between GK and TVPC

Invalid unit key number

Old TVPC unit address

TVPC not mated

TVPC /base module unit address mismatch

New TVPC, but wrong version number

TVPC unit address mismatch

Version

Indicates the version of renewable security being used.

Summary of Contents for DCT700

Page 1: ...Installation Manual DCT700 Digital Consumer Terminal ...

Page 2: ... cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiver antenna Increase the separation between the equipment and the affected receiver Connect the equipment into an outlet or on a circuit different from that t...

Page 3: ...tical Copyright 2003 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of M...

Page 4: ...alling for Repairs 1 3 Section 2 Overview Remote Control 2 2 Installing Batteries in the Remote Control 2 4 Section 3 Installation Before You Begin 3 1 Installing the DCT700 3 1 Standard Cabling Diagram 3 2 Standard VCR Cabling Diagram 3 3 Composite Baseband Cabling Diagrams 3 4 Stereo Cabling Diagrams Baseband 3 6 Operational Check 3 8 Selecting the OOB Frequency 3 8 Set top Cold Initialization 3...

Page 5: ...rsion B 11 d 07 Current Channel Status B 11 d 08 Renewable Security B 14 d 09 Upstream Modem STARVUE II Diagnostics B 15 d 10 Application APP Code Modules B 15 d 11 Memory Status B 16 d 12 Interactive Info B 17 d 13 MAC Frequency Table B 18 d 14 Control Channels B 18 d 15 Message Types B 19 d 16 In Band Program Association Table PAT B 19 d 17 In Band Program Map Table PMT B 19 d 18 Task Status B 1...

Page 6: ... 4 Figure 3 1 Connecting the DCT700 to a TV using RF connectors 3 2 Figure 3 2 Standard VCR cabling 3 3 Figure 3 3 Standard baseband cabling 3 4 Figure 3 4 Baseband audio and video connections to a VCR and TV 3 5 Figure 3 5 Audio on the VCR 3 6 Figure 3 6 Audio on VCR Audio output on TV 3 7 Tables Table 2 1 Rear panel features 2 1 Table 2 2 DRC450 remote control keys 2 3 Table 3 1 Operational chec...

Page 7: ...as an electronic program guide EPG impulse pay per view IPPV and video on demand VOD Is compatible with existing Motorola analog and digital set top products Is compatible with MediaCipher conditional access technology Provides a real time return path The DCT700 requires a remote control to operate remote control sold separately Figure 1 1 DCT700 set top front and rear views MESSAGES ON TO TV VCR ...

Page 8: ...n the technical helpline telephone number and the repair return procedure Section 2 Overview describes the DCT700 and provides an overview of its use This section also identifies the front panel displays and switches and describes the rear panel features Section 3 Installation provides instructions on how to install the DCT700 in a subscriber location and perform operational tests Section 4 Troubl...

Page 9: ...stern Time Saturday When the TRC is closed emergency service only is available on a call back basis Web Support offers a searchable solutions database technical documentation and low priority issue creation tracking 24 hours per day 7 days per week Calling for Repairs If repair is necessary call the Motorola Repair Facility at 1 800 227 0450 for a Return for Service Authorization RSA number before...

Page 10: ... 2 3 4 5 Table 2 1 Rear panel features Key Function 1 Left and right audio RCA jacks used for stereo audio output 2 RCA jack used to connect the DCT700 to a composite baseband video TV or a monitor in some configurations this jack connects to a VCR 3 F type connector used for DCT700 input from the TO RF IN connector 4 F type connector used to connect the DCT700 to a standard TV or VCR 5 DC power c...

Page 11: ... Motorola DRC450 Universal Remote Control Figure 2 3 Motorola DRC450 Universal Remote Control AUDIO HELP LOCK PAGE EXIT INFO MENU PAGE VCR DVD CABLE POWER TV OK LAST CHANNEL VOLUME A 1 4 7 TV VCR REW STOP DAY B 2 5 8 0 C 3 6 9 ENTER F FWD PAUSE RECORD PLAY DAY FAVORITE 11 13 10 9 8 7 6 5 4 3 2 1 14 15 16 17 18 20 19 21 12 ...

Page 12: ...must be selected before you can increase or decrease the volume 10 A B or C Functionality is determined from services offered by the service provider 11 NUMBER KEYS Directly selects a channel 12 TV VCR BYPASS When in VCR mode toggles between television and VCR Bypass is not available 13 Day Day Moves the program guide ahead or back 24 hours STOP PAUSE PLAY REW RECORD F FWD Controls the VCR 14 MUTE...

Page 13: ... Slide the battery compartment cover back into place Battery installation will vary with each style of remote control Refer to the instructions included with your remote control for installing batteries Figure 2 4 Back view of DRC450 remote control NOTE Use and dispose of batteries in accordance with all applicable laws rules and regulations Motorola will not be liable to anyone for the user s fai...

Page 14: ...ine if you are connecting the set top to a standard TV or a composite baseband monitor Place the set top on a smooth flat surface and remove any obstructions that could interfere with the free flow of air over under or around it Advise the subscriber not to place anything on top of the unit Installing the DCT700 To install the DCT700 1 Determine if you are connecting the set top to a conventional ...

Page 15: ...TV using RF connectors DCT700 TO TV VCR R L AUDIO VIDEO 12V DC RF IN From cable outlet CABLE IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT AUDIO OUT AUDIO IN TV S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT L R AUDIO OUT AUDIO IN TV The remodulated channel 3 or 4 does not carry stereo for digital channels To receive stereo connect the DCT700 using RCA baseband connectors These connections are illustrat...

Page 16: ...VIDEO OUT VIDEO IN VIDEO OUT L L L L R R R R AUDIO OUT AUDIO IN CABLE OUT CABLE IN AUDIO IN R L VIDEO IN S VIDEO IN R L VIDEO OUT S VIDEO OUT AUDIO OUT VCR TV S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT L L L L R R R R AUDIO OUT AUDIO IN AUDIO IN R L VIDEO IN S VIDEO IN R L VIDEO OUT S VIDEO OUT AUDIO OUT VCR TV The remodulated channel 3 or 4 does not carry stereo for digital channels To receive ste...

Page 17: ...he subscriber to experience stereo and Dolby Surround sound when available on digital channels Figure 3 3 illustrates the standard baseband audio and video outputs of the DCT700 Figure 3 3 Standard baseband cabling CABLE IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT L L L L R R R R AUDIO OUT AUDIO IN DCT700 TO TV VCR R L AUDIO VIDEO 12V DC RF IN TV ...

Page 18: ...and audio and video connections to a VCR and TV CABLE IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT L R AUDIO OUT AUDIO IN DCT700 TO TV VCR R L AUDIO VIDEO 12V DC RF IN CABLE OUT CABLE IN AUDIO IN R L VIDEO IN S VIDEO IN R L VIDEO OUT S VIDEO OUT AUDIO OUT VCR TV ...

Page 19: ...3 5 illustrates how to connect the DCT700 to a stereo using the audio connectors on the VCR Figure 3 5 Audio on the VCR DCT700 TO TV VCR R L AUDIO VIDEO 12V DC RF IN L R AUDIO OUT AUDIO IN CABLE OUT CABLE IN AUDIO IN R L VIDEO IN S VIDEO IN R L VIDEO OUT S VIDEO OUT AUDIO OUT VCR TV CABLE IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT L R AUDIO OUT AUDIO IN STEREO ...

Page 20: ...e audio loop through connectors on the VCR and the audio output ports on the TV monitor Figure 3 6 Audio on VCR Audio output on TV CABLE IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT L R AUDIO OUT AUDIO IN DCT700 TO TV VCR R L AUDIO VIDEO 12V DC RF IN L R AUDIO OUT AUDIO IN CABLE OUT CABLE IN AUDIO IN R L VIDEO IN S VIDEO IN R L VIDEO OUT S VIDEO OUT AUDIO OUT VCR TV STEREO ...

Page 21: ...iversal remote control to operate the DCT700 To select the OOB frequency 1 From the O2 OOB STATUS diagnostic press the MENU button to enter the frequency selection mode The OSD displays a new MANUAL FREQ line at the bottom of the screen indicating the LKC frequency 2 Press the MENU key a second time to exit the frequency change mode Or Press the UP DOWN channel or cursor keys to scroll through the...

Page 22: ...t a search without waiting the 40 seconds press POWER to cause a warm reset Set top Cold Initialization The DCT700 has no front panel buttons To perform a cold initialization or reset using the remote control 1 Hold down any key while disconnecting and reconnecting AC power to the set top After booting up the POWER LED on the set top front panel flashes 2 Within 3 seconds press 3 The POWER LED fla...

Page 23: ...hooting guidelines Problem Possible Solution No power to the DCT700 Check the power outlet for AC power Be sure the TV is tuned to the output channel of the DCT700 channel 3 or 4 Verify that cable connections are correct from the TV set or monitor to the DCT700 Check that the power cord is properly plugged into the outlet and DCT700 Remote control is not responding Check for an obstruction between...

Page 24: ... baseband output unified weighted 4 2 MHz bandwidth Remod output frequency accuracy 80 kHz Return loss Input Output 4 dB minimum 8 dB minimum Spurious output 57 dBc maximum in band Remod output level 10 to 15 dBmV Isolation input output 70 dB minimum On screen display OSD Screen size 352 x 480 pixels configuration dependent Message barker capacity Up to 40 pages configuration dependent Operating e...

Page 25: ...king error states and signal integrity Identifying the set top on the network Verifying communications with the headend For the diagnostics provided here All indicators are in decimal notation unless otherwise noted All screens self refresh at a minimum rate of once every five seconds All sample displays are illustrative actual data will differ from the examples ...

Page 26: ... OOB STATUS 03 IN BAND STATUS 04 AUDIO VIDEO STATUS 05 UNIT ADDRESS 06 FIRMWARE VERSION 07 CURRENT CHANNEL STATUS 08 RENEWABLE SECURITY 09 UPSTREAM MODEM 10 APP CODE MODULES 11 MEMORY CONFIG 12 INTERACTIVE INFO 13 MAC FREQUENCY TABLE 14 CONTROL CHANNELS 15 MESSAGE TYPES 16 IN BAND PAT 17 IN BAND PMT 18 TASK STATUS 19 USB STATUS 20 IB MCA STATUS 21 KEYBOARD LED 4 Use the CHANNEL or cursor keys to s...

Page 27: ...the cursor down Displays the DIAGNOSTICS main menu CURSOR RIGHT CURSOR LEFT OK ENTER Runs the selected diagnostic Displays the DIAGNOSTICS main menu GUIDE None None MENU None None INFO None None d 01 General Status This diagnostic displays the error code a short description of the error the purchase count and specific model information DCT700 STATUS ERROR E 00 NO ERROR PURCHASES 0 Platform ID 0x00...

Page 28: ...D A hexadecimal number that indicates the set top manufacturer and product family Model ID A hexadecimal number that indicates the set top model Tuner Indicates the tuner type Remod Channel The Remod Channel can be 3 or 4 NA systems The output port configuration displays the configuration of the set top output or re modulated remod port The output port remod port is the interface from the set top ...

Page 29: ... MESSAGES LED flashes separated by a pause Dead battery or the memory has not been initialized occurs if the battery fails to keep the RAM alive during power down causes set top to be disconnected Return the set top for repair requires factory initialization message E 10 POWER LED flashes on and off MESSAGES LED remains off Invalid serial number Not used at this time E 11 POWER LED flashes once ME...

Page 30: ...k The CARRIER LOCK is reset to 1 after an initialization from the DAC 6000 or a power cycle Each time the set top detects a drop in OOB connectivity the counter increments The following Carrier Lock variables can display YES Carrier locked NO Carrier unlocked Hunt Mode Indicates the state of OOB stream acquisition The Hunt Mode can be None The set top is locked to an OOB carrier RR Round Robin The...

Page 31: ... it reaches the last 103 75 and then scrolls back to the beginning This diagnostic scrolls through the OOB frequencies in the following order 75 25 MHz 104 20 MHz 72 75 MHz 92 25 MHz 98 25 MHz 107 25 MHz 107 40 MHz 110 25 MHz 116 25 MHz 103 75 MHz 3 Press SELECT to begin searching for the OOB frequency On the OSD the MANUAL FREQ line of text clears the HUNT MODE displays FIX to indicate the fixed ...

Page 32: ...ator Lights when the set top is receiving a message on the EMM stream The indicator is clear when entering this diagnostic The following variables can display Blank No data received Data received Carrier Lock Indicates that the digital in band receiver is locked to the carrier with the following variables YES Carrier locked NO Carrier unlocked Analog Analog channel PCR Lock Indicates a program clo...

Page 33: ...cates the actual frequency the tuner is programmed Carrier Definition Frequency 1 75 MHz d 04 Audio Video Status This diagnostic displays the audio and video information for the current tuned channel AUDIO VIDEO STATUS ADP Lock YES Audio Mode STEREO Audio SPDIF N A VP Lock YES MPEG Method MUTE BLACK The Audio Video Status fields are Status Description ADP Lock The Audio Processor locked status YES...

Page 34: ...0 000 Multicast 16 Address 085 085 102 102 119 119 136 136 DATA 068 068 051 051 034 034 017 017 Seed Health 0xFF The Unit Address fields are Field Description DCT700 Unit Address Indicates the unit address Network Address Indicates the network address TVPC Indicates the TV Passcard Address Multicast 16 Address The Multicast 16 address numbers change to display the values for each data stream The f...

Page 35: ...03 Oct 6 2003 19 18 46 TSODA t16 CMLBK 0000 d 07 Current Channel Status This diagnostic displays the instantaneous status of the last attempted channel tune on the in band tuner It shows the channel type analog digital acquisition state purchasable indicator preview indicator parental control status and mute status CURRENT CHANNEL STATUS TYPE DIGITAL aaa bb STATUS ccccc dddd CONNECTED PREVIEW NO C...

Page 36: ...ew Indicates whether the program is in the free preview state YES or NO Purchasable Indicates whether the current or next program can be purchased YES or NO Purchased Indicates whether the current or next program has been bought YES or NO EPOCH Number For Motorola use only EPOCH Type For Motorola use only Authorization For Motorola use only Service For Motorola use only Status For Motorola use onl...

Page 37: ...11 program bought without taping 12 subscribed with taping 13 subscribed without taping 14 subscribed with taping purchasable 15 IPPV with taping 16 IPPV without taping 20 bad seed checksum 21 bad debit buffer checksum 30 IPPV not enabled 31 insufficient credit to purchase 32 show count limit exceeded 33 debit register will overflow 34 no AFP records available 36 maximum package cost exceeded 37 n...

Page 38: ... further operation of the set top requires the TVPC CRYPTO Lists the current mode as displayed on the CRYPTO OSD Stand Alone Support or Not Mated Status Indicates the TVPC status 00 OK 01 TVPC communication problem 02 TVPC required 03 Validator does not match between GK and TVPC 04 Invalid unit key number 05 Old TVPC unit address 0a TVPC not mated 0b TVPC base module unit address mismatch 0C New T...

Page 39: ...wer value on the diagnostic screen and the actual power of the STARVUE II module may be 5 dBmV IPPV Indicates the Interactive Pay Per View status with the following variables ENABLED IPPV enabled UNSENT The set top contains unsent IPPV transactions The variable is the number of unsent transactions DISABLED IPPV disabled Last Line Displays the sequence number time and date of the last poll message ...

Page 40: ...ING DELETED ENABLING ENABLED DSABLNG DISABLD DELETNG POSTPND ENNORUN DISNORUN ID Indicates the object AppID d 11 Memory Status This diagnostic displays the set top memory status The format depends on the installed memory types MEMORY STATUS EEPROM VER NO 00 00 PLATFORM APPLICATION NVMEM 238k 20k DRAM 8192k 8192k FLASH 1408k 2048k The Memory Status fields are Field Description EEPROM Version Number...

Page 41: ...ges from 000 to 255 UPM Indicates the upstream modem address This UPM value is the same as the terminal ID assigned by the DAC 6000 The UPM is a unique system generated eight digit integer between 1 and 16777215 displayed in hexadecimal format Upstream ID The set top transmission parameter assigned by the DAC 6000 It is a four digit value ranging from 0000 to 9999 displayed in hexadecimal format D...

Page 42: ...Y RECVING SENDING d 13 MAC Frequency Table The set top uses a range of frequencies set by the host for upstream communications The MAC FREQUENCY TABLE that displays your frequency and signal power MAC FREQUENCY TABLE FREQ POWER The MAC Frequency Table fields are Field Description Frequency Indicates the frequency in Hz for an upstream channel Power Indicates the power level in dBmV used on a parti...

Page 43: ...of messages received of this type d 16 In Band Program Association Table PAT This diagnostic displays the Program Association Table Information For Motorola use only IN BAND PAT hex data PAT SN PID 001 0001 0029 d 17 In Band Program Map Table PMT This diagnostic displays the Program Map Table information For Motorola use only IN BAND PMT hex data PMT TYPE PID PCR 0210 001 0080 0210 ECM 0211 d 18 T...

Page 44: ...000 01 01 0000 0000 0000 NA 0000 0000 01 01 0000 0000 0000 REGISTER VALUES MCA PID 0000 0000 0000 0000 0000 0000 0000 0000 The In Band Multicast Address Filter fields are Field Description Filter Table DMCA Indicates the default multicast 16 address MCA Indicates the current multicast 16 address PQ Indicates the preemption notification queue ID RQ Indicates the response queue ID APP Indicates the ...

Page 45: ...ay per view IRC incrementally related carriers MPAA Motion Picture Advisory Association NVOD Near Video on Demand NVRAM Non volatile random access memory OSD on screen display PCR program clock reference PID packet identifier PPV Pay Per View QAM quadrature amplitude modulation QPSK quadrature phase shift keying RSA Return for Service Authorization TCP IP Transmission Control Protocol Internet Pro...

Page 46: ...MGBI 496730 001 12 03 Visit our website at www motorola com ...

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