Diagnostics B-5
DCT700 Installation Manual
Error Codes
A sequence of LED flashes communicates errors when errors occur. The errors associated flash
sequences, causes, and remedies are:
Code Flash
Sequence
Cause
Remedy
E 00
None; no error condition exists
Indicates normal condition after
initialization
Not applicable
E 01
MESSAGES
LED flashes on and off
The set-top did not receive a
connect message
Restore out-of-band signal
Send a connect message
E 02
Repeating series of two
MESSAGES
LED flashes, separated by a
pause
Init Error
The set-top needs a power
cycle to recover
E 03
Repeating series of three
MESSAGES
LED flashes, separated
by a pause
DRAM error
Not used at this time
E 04
Repeating series of four
MESSAGES
LED flashes, separated by a
pause
DP-SRAM error
Not used at this time
E 07
Repeating series of seven
MESSAGES
LED flashes, separated
by a pause
ROM verification failure
Power cycle the set-top; if
repetitive, return for repair
E 08
Repeating series of eight
MESSAGES
LED flashes, separated
by a pause
Faulty RAM, ROM, EEPROM, or
POST failure (this is a hardware
failure)
Return the set-top
for repair
E 09
Repeating series of nine
MESSAGES
LED flashes, separated
by a pause
Dead battery or the memory has
not been initialized; occurs if the
battery fails to keep the RAM
alive during power-down; causes
set-top to be disconnected
Return the set-top for
repair; requires factory
initialization message
E 10
POWER
LED flashes on and off;
MESSAGES
LED remains off
Invalid serial number
Not used at this time
E 11
POWER
LED flashes once;
MESSAGES
LED flashes once
Invalid unit address
Return the set-top for
repair; requires a unit
creation message
E 12
POWER
LED flashes once;
MESSAGES
LED flashes twice
POST failed
Not used at this time
E 13
POWER
LED flashes once;
MESSAGES
LED flashes three times
Sys_boot initialization failure
Power cycle the set-top; if
repetitive, return for repair
E 14
POWER
LED flashes once;
MESSAGES
LED flashes four times
System startup failure
Power cycle the set-top; if
repetitive, return for repair
E 15
POWER
LED flashes once;
MESSAGES
LED flashes five times
TSI structure is corrupted
Power cycle the set-top; if
repetitive, return for repair
E 16
POWER
LED flashes once;
MESSAGES
LED flashes six times
Bad flash number specified for
Initiate Flash Platform
Error logged, ignore
E 17
POWER
LED flashes once;
MESSAGES
LED flashes seven
times
Bad platform validation
step number
Error logged, ignore
Only the ALPS TDER1-0001 A appears on the on-screen display.
