54
TV Guide Interactive
®
. We Make TV Better
SM
REV3-16.11.19.03
Q.
If the power goes out, do I need to reset my Parental Control and Purchase PINs,
Favorite Channels, Locks and Reminders?
A.
No. These items cannot be lost if the terminal loses its power.
Q.
Nothing happens when the MENU button is pushed, but I can change the channel up
and down.
A.
If the terminal was just installed, it takes approximately 15-30 minutes for the guide to be
downloaded to the set top. If after 15-30 minutes nothing happens, unplug the terminal and plug
it back in and wait another 15-30 minutes. If TV Guide Interactive still does not show up, contact
your cable company.
Q.
I can’t see the edges of the TV Guide Interactive screens.
A.
Select the Adjust Screen Position option from the Setup screen. Press the
▲▼◄
►
buttons
until the arrows on the screen are centered.
Q.
The guide has locked up. Neither the buttons on the remote, nor the buttons on the
terminal itself work.
A.
Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow
for data to be downloaded. It will take some time for the information to appear. If there is still a
problem after the information has appeared, call your cable company.
Q
. I have no video, a snowy picture, or I cannot tune to any of the digital channels.
A.
Make sure that all of the cable connections are secure and that the TV is tuned to the correct
channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the
CABLE
button on the remote).
Q.
Why won’t my remote control respond when I press a button?
A.
Go through this quick checklist to determine the problem:
1. Press the
CABLE
button on the remote to make sure it is in cable mode. Try using the
remote again. Move to Step 2 if necessary.
2. If the remote is still not functioning correctly, press the CHAN
▲
button on the front of
the terminal. If the channel changes, then there is a problem with the remote control.
The batteries or the remote control itself may need to be replaced.
