REV3-16.11.19.03
TV Guide Interactive
®
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53
Q.
How do I set my digital audio language?
A.
Not only can you choose the language that displays in the on-screen commands and help
text, but you can also change the secondary digital audio that is available with certain networks
and programs. Choose
Audio
from the
Setup Menu
and then
change the default setting.
Choose from English, Spanish, Portuguese, or French. This feature is only supported on certain
digital channels that provide secondary audio. If the chosen audio language is not available, the
default audio language will be heard.
Q.
What if I forget my Parental Control/Purchase PINs?
A.
You must call your local cable company to have these PINs reset. All of the PINs will be
cleared. Upon completion, you will need to re-enter all PINs.
Q.
Why can’t I purchase this pay-per-view program?
A.
There are several things that could restrict pay-per-view ordering:
1. Check to make sure the phone line is plugged in
2. You may have inadvertently made too many pay-per-view orders. You may have to
cancel one before you make another order
3. You may have reached your credit limit. Call your cable company and have them check
your limit
Q.
What if I missed a pay-per-view movie/event that I ordered?
A.
In systems that provide impulse-ordering capability, you will not be billed for pay-per-view on
channels that aren’t tuned. In systems that offer phone ordering, you need to call your system
to cancel pay-per-view orders. Check with your cable company to confirm canceling procedures.
Troubleshooting
Q.
Why doesn’t the set top box respond when I press the keys on my remote?
A.
Make sure your remote is in the Cable mode. Press the Cable button on the remote.
Q. What happens if my DVR temporarily loses power?
A.
All recordings that were saved prior to the power loss are preserved, as well as future
recording schedules. You miss only the recordings that were scheduled to be recorded while
the power was out.
