
48
Help
General
I am having problems
accessing my Cameras
from Google
Chrome™. What
should I do?
The following links take you to the
troubleshooting guide for Safari on
Mac
®
.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?javadisabledsf
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavasf
General
I am not able to access
my Cameras on
Internet Explorer
®
. I
am using Internet
Explorer
®
version 6 OR
version 7.
You need to be on Internet Explorer
®
version 8.0 or above. Please upgrade
your browser. You can also use
Google Chrome™ to access.
Setting Up
When I am using an iOS
device to setup the
Camera for first time
use, in the step where I
try to connect to
Camera-XXXXXX in the
Wi-Fi
®
settings, I get an
error saying "Cannot
connect to Camera-
=XXXXXX".
This is a known issue for some iOS
users. Please try to connect again.
General
How do I find
information which
version of the APP I am
running?
When you are viewing your camera,
you can tap on the GEAR icon to go to
the Camera settings page. Select the
Information option to view the APP
and Camera versions.