
Help
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EN
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ISH
General
I do not hear sound
when I am accessing a
remote Camera.
You can tap on the speaker icon in the
video stream screen to hear audio. By
default the audio is not ON when you
are accessing a remote Camera.
General
What is the meaning of
"Local Camera" and
"Remote Camera"?
When you are accessing your camera
from the same wireless network (Home)
in which it is configured,
it is a local camera. When you are
accessing your Camera away from your
home it is a remote camera. You may be
using 3G, 4G or 4G LTE or a Wi-Fi
®
connection outside of your home.
Features
What does the
message "PAN TILT
disabled because of
network speed" mean?
When your network speed is low, the
PAN and TILT is disabled. You can see
the message on the application
screen when this occurs.
General
I am having problems
accessing my Cameras
from Internet Explorer.
What should I do?
The following links take you to the
troubleshooting guide for Internet
Explorer related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavaie
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?javadisabledie
General
I am having problems
accessing my Cameras
from Google
Chrome™. What
should I do?
The following links take you to the
troubleshooting guide for Google
Chrome™ related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavach
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?javadisabledch