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Q. Why am I being prompted to specify the correct
Network interface card (NIC)?
A. You may be prompted to specify the correct network interface card
(NIC) for the Bell Internet service. This might happen if you have
previously installed USB modem drivers on your computer or if you
have more than one Ethernet card installed. Select the network card
that you have connected to the Fibe Internet modem with
the Ethernet cable.
Q. How long should my modem cables be?
A. Use the cables the technician installed to ensure optimized
performance. The telephone cable (RJ11) should be 6’ or less in length.
Anything longer can reduce the quality of your Internet speeds.
You may use a longer Ethernet cable (RJ45) than the one provided.
The length of this cable will not affect the speed.
Q. Why is the PoWER light off on the modem?
A. The modem does not have power. Ensure the power supply is plugged
in properly. Also, if you are using a surge protected power bar, ensure it
is turned on.
Q. Why is the laN light off on the modem?
A. The Ethernet cable is not plugged in properly into the modem.
Check to make sure the Ethernet cable is plugged in.
Want more information?
For answers to even more questions about Bell Fibe service, refer to the
“Technical Support” information online at
bell.ca/fibetvsupport.
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