A-1
Appendix A
EMEA Warranty, Service and Technical
Support
A.1
Warranty and Service Support
MOTOROLA SOLUTIONS, INC. (“MOTOROLA”) offers long term support for its products. This
support includes full exchange and/or repair of the product during the warranty period, and service/
repair or spare parts support out of warranty. Any "return for exchange" or "return for repair" by an
authorized Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms
are obtained by contacting an Authorized Motorola Dealer.
A.1.1 Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time and the following notes are for
guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed prior to shipping the unit back to Motorola.
This is to ensure that the product has been correctly programmed or has not been subjected to
damage outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact
Customer Resources (Please see
page A-3
). All returns must be accompanied by a Warranty Claim
Form, available from your Customer Services representative. Products should be shipped back in
the original packaging, or correctly packaged to ensure no damage occurs in transit.
A.1.2 After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Managed Technical Services (MTS) offers a repair service to both end users and
dealers at competitive prices.
2. MTS supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.
Summary of Contents for APX 2000
Page 1: ...APXTM TWO WAY RADIOS APX 1000 APX 2000 APX 4000 APX 4000Li DETAILED SERVICE MANUAL ...
Page 4: ......
Page 6: ...iv Document History Notes ...
Page 8: ...Notes vi Commercial Warranty ...
Page 10: ...Notes ...
Page 22: ...xiv List of Figures Notes ...
Page 226: ...6 64 Troubleshooting Waveforms LF CW on Spectrum Analyzer Notes ...
Page 688: ...Index 4 Index Notes ...
Page 690: ...ii Notes ...
Page 700: ...xvi List of Figures Notes ...
Page 806: ...5 50 Troubleshooting Charts PA Failure Notes ...
Page 1008: ...8 178 Schematics Boards Overlays and Parts Lists Transceiver RF Boards UHF2 84012621001 Notes ...
Page 1062: ...8 234 Schematics Boards Overlays and Parts Lists Keypad Board M2 and M3 PC000261A01 Notes ...
Page 1064: ...ii Notes ...
Page 1068: ...Notes A 4 EMEA Warranty Service and Technical Support Further Assistance From Motorola ...
Page 1090: ...Glossary 10 Glossary Notes ...
Page 1094: ...Index 4 Index Notes ...
Page 1095: ......