Motorola AC1600, User Manual

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Troubleshooting Tips
What if I can’t make an Internet connection right after
installation?
 First turn your MG7540 off for at least 8 seconds, then on, to see if that fixes the
problem.
 Check the connections you’ve made to your MG7540. Power and coax connections
are required, and up to 4 Ethernet connections are optional. Are those connections
good?
 Check that the MG7540’s power cube is plugged into a live outlet, and that the
Ethernet cable is connected securely to a computer.
 Make sure that your coax cable is live. You can check that by using it with a TV.
 Check that you provided the correct setup information to your cable service
provider.
 Contact your cable service provider to make sure they’ve turned on your Internet
service.
What if my MG7540 has been working then stops
working?
 First turn your MG7540 off for at least 8 seconds, then on, to see if that fixes the
problem.
 If the MG7540’s lights don’t come on, check that the modem is getting power from
its power cube and that the MG7540’s power button is on.
 Check your MG7540 cables.
 Check with your service provider. Sometimes there’s a service outage or some
other service issue.