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13A
EN
FINGERPRINT CAN NOT BE READ OR IT TAKES TOO LONG
1. Check whether a finger or fingerprint sensor is stained with sweat, water, or dust
2. Retry after wiping off finger and fingerprint sensor with dry paper tissue or a mildly wet
cloth.
3. If a fingerprint is way too dry, blow on the finger and retry.
FINGERPRINT IS VERIFIED BUT AUTHORIZATION KEEPS FAILING
1. Check whether the user is restricted by door zone or time zone.
2. Check with administrator whether the enrolled fingerprint has been deleted from the device
for some reason.
AUTHORIZED BUT DOOR DOES NOT OPEN
1. Check whether the lock duration is set to appropriate minutes which opens the lock.
06. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS / SPECIALIZED INSTALLERS