15
EN
SPECIALIZED TECHNICIANS INSTRUCTIONS
05. TROUBLESHOOTING
FINAL CONSUMERS INSTRUCTIONS
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn't work
• Make sure you
have power in the
automation control
board and if it is
working properly
• Still not working.
• Consult a qualified
MOTORLINE technician.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move the gate by
hand to check for
mechanical problems
on the movement
• Encountered
problems?
• Consult a qualified gates
technician.
1 • Check motion axis and associated motion systems related with the motor and the gate to find out what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE technician.
• Gate
doesn’t make
complete
route
• Unlock motor and
move the gate by hand
to closed position.
Lock motor again
and turn of power
supply for 5 seconds.
Reconnect it and send
order to open gate
using transmitter.
• Gate opened but
didn’t close again.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the
control devices (key selector,
push button, video intercom,
etc.) of the gate are jammed
and sending permanent
signal to control unit;
3 • Consult a qualified MO-
TORLINE technician.
• Motor opens
but doesn’t
close
• Unlock motor and
move gate by hand to
check for mechanical
problems on the gate.
• Encountered
problems?
• Consult a qualified
gates technician.
1 • Check all motion axis and associated motion systems related with the gate to find out what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE technician.
1 • Open control box and check
if it has 230V/110V/24V power
supply;
2 • Check input fuses;
3 • Disconnect gate from
control board and test them by
connecting directly to power
supply in order to find out if they
have problems (see page 13B).
4 • If the gate works, the problem
is on the control board. Pull it out
and send it to our MOTORLINE
technical services for diagnosis;
5 • If the gate doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitors, testing
operator with new capacitor;
2 • If capacitors are not the
problem, disconnect motor from
control board and it them by
connecting directly to power
supply in order to find out if it
has problems (see page 13B).
3 • If the motor works, the
problem is from control board.
Pull it out and send it to our
MOTORLINE technical services
for diagnosis;
4 • If the motor doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitors, testing
with new capacitors;
2 • If capacitors are not the
problem, disconnect motor
from control board and test it
by connecting directly to power
supply in order to find out if it is
broken;
3 • If the motor doesn’t work,
remove it from installation site
and send to our MOTORLINE
technical services for diagnosis.
4 • If motor work well and move
gate at full force during the
entire course, the problem is
from controller. Set force using
trimmer on the board. Make a
new working time programming
, giving suffient time for opening
and closing with appropriate
force (page 08.B of this manual
for MBM6 230V).
5 • If this doesn’t work, remove
control unit and send it to
MOTORLINE technical services
services.
NOTE:
Setting force of the
controller should be sufficient
to make the gate open and close
without stopping, but should
stop and invert with a little effort
from a person. In case of safety
systems failure, the gate shall
never cause physical damaged
to obstacles (vehicles, people,
etc.).
All MOTORLINE control boards have LEDs
that easily allow to conclude which devices
are with anomalies. All safety devices LEDs
(DS) in normal situations remain On. All
"START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges), etc. If "START" circuits LEDs
are turn On, there is a control device sending
permanent signal.
A) SECURITY SYSTEMS:
1 • Close with a shunt all safety systems
on the control board (check manual of the
control board in question). If the automated
system starts working normally check for
the problematic device.
2 • Remove one shunt at a time until you find
the malfunction device .
3 • Replace it for a functional device and
check if the motor works correctly with all
the other devices. If you find another one
defective, follow the same steps until you
find all the problems.
B) START SYSTEMS:
1 • Disconnect all wires from START terminal
input (terminal 3 of CN3 connector).
2 • If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
In case procedures described in sections
A) and B) don’t result, remove control board
and send to our technical services for
diagnosis.
