Your two-year
guarantee
• It is important to retain the retailers receipt as
proof of purchase. Staple your receipt to this
back cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can be
found on the base of the product.
Model no. Serial no.
All Morphy richards products are individually
tested before leaving the factory. In the unlikely
event of any appliance proving to be faulty
within 28 days of purchase it should be returned
to the place of purchase for it to be replaced.
If the fault develops after 28 days and within
24 months of original purchase, you should
contact the helpline number quoting model
number and serial number on the product, or
write to Morphy Richards at the address shown.
You will be asked to return the product (in
secure, adequate packaging) along with a copy
of proof of purchase. Subject to the exclusions
set out below (1-5), the faulty appliance will then
be repaired or replaced and dispatched usually
within seven working days of receipt.
If you suspect a fault, follow the simple
checks detailed below before returning the
appliance or calling the helpline.
• Check the dust bag and filters for blockages.
• Check the hose and tubes for blockages.
• Check the plug is firmly in the socket and the
supply is switched on.
• Make sure the socket is working by trying
another appliance.
If for any reason this item is replaced during
the two-year guarantee period, the guarantee on
the new item will be calculated from original
purchase date. Therefore it is vital to retain your
original receipt or invoice to indicate the date of
initial purchase.
To qualify for the two-year guarantee the
appliance must have been used according to
the manufacturers instructions. For example
filters must be cleaned regularly and replaced if
damaged.
Morphy richards shall not be liable to replace
or repair the goods under the terms of the
Guarantee where:
1
The fault has been caused or is attributable
to accidental use, mis-use such as
neglecting to regularly clean filters or used
contrary to the manufacturers
recommendations or where the fault has
been caused by power surges or damage
caused in transit.
2
The appliance has been used on a voltage
supply other than that marked on the
products.
3
Repairs have been attempted by persons
other than our service staff (or authorised
dealer).
4
Where the appliance has been used for hire
purposes or non-domestic use.
5
The guarantee excludes consumables such
as filters.
This guarantee does not confer any rights
other than those expressly set out above and
does not cover any claims for consequential
loss or damage. This guarantee is offered as an
additional benefit and does not affect your
statutory rights as a
consumer.
• This guarantee is valid in
the UK and Ireland only.
Morphy richards products are intended for
household use only.
Morphy richards has a policy of continuous
improvement in product quality and design.
The company, therefore reserves the right to
change the specification of its models at any
time.
The After Sales Division
Morphy richards Ltd, Mexborough
South Yorkshire, England, S64 8AJ
Helpline
(office hours)
UK 0870 060 2604
Republic of Ireland 1800 409119
VC73190M UK Rev 1
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