15
Wards.com 1
•
888
•
557
•
3848
Montgomery Ward Customer Service
8:00 am to Midnight CST, Monday through Friday
Problem
Possible Cause
Remedy
Air conditioner will not
operate.
Wall plug is loose or
disconnected.
Confirm that plug is firmly
pushed into socket.
Fuse is blown or circuit
breaker is tripped.
Replace fuse or reset
circuit breaker.
Unit was turned off and
immediately turned back
on.
Turn unit off and wait 3
full minutes before turning
back on.
Temperature set on unit
is warmer than room
temperature.
Lower the temperature on
the AC.
Air from unit is not cool
enough.
Fan speed is set too low.
Increase fan speed.
Temperature on unit is
too warm.
Lower the temperature.
Room temperature is
below 61
˚
F.
Cooling will not occur
until room temperature is
above 61˚ F.
Temperature sensor tube
is touching the evaporator
coil.
Remove front grill and
move sensor tube back
into the holding clip.
AC is cooling, but room
is warm and ice formed
behind air inlet grill.
Outdoor temperature is
below 70˚ F.
To defrost coil, set the AC
to fan mode.
Air filter may be dirty.
Clean filter. Refer to
Cleaning and Care
section.
AC rapidly turns on and
off.
Outside temperature is
extremely hot.
Set fan speed to high.
AC is emitting noises.
Sounds like fan hitting
water.
This is normal when
humidity is high. Be sure
all doors, windows and
registers are closed.
Sounds like gurgling or
bubbling.
This is the normal noise
of gas passing through
the condenser.
1
15
1
•
888
•
557
•
3848
Wards.com
16
1
17
If any item, for any reason, does not meet your expectations, just return it to us. We’ll
gladly either:
• Refund your merchandise amount
• Credit your account
• Send a replacement
You can return any unused item in its original packaging within 60 days of its receipt
for a full refund of the purchase price (excluding shipping and handling charges).
Please send returns to:
Montgomery Ward, Inc.
Attn: Customer Returns
2000 Harrison Suite 100
Clinton, IA 52732-6676
When returning an item:
• Use the original packaging and pack it securely.
• Please adequately insure your item in case you need to make a claim with
the carrier you choose for returning your item.
• Include your order number and reason for return.
• We recommend keeping the receipt for 4 weeks.
Returns
Montgomery Ward, Inc. warrants this
product
to be free from defects in material and workmanship
for one year from provable date of purchase.
Within this warranty period, Montgomery Ward will repair or
replace, at its option, defective parts of this
product at no charge, provided the product is returned,
freight prepaid with proof of purchase to Montgomery Ward.
Allow 2-4 weeks for return shipping.
This warranty does not cover improper installation, misuse,
abuse or neglect on part of the owner. Warranty is also
invalid in any case that the product is taken apart or
serviced by an unauthorized service station.
This warranty gives you specific legal rights and they may
vary from state to state.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL
OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THOSE OF MERCHANTIBILITY
OR FITNESS FOR A PARTICULAR PURPOSE.
1 Year Limited Warranty
