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Q3: The remote control is not working.
A3: Check the following potential solutions:
Reduce the distance from the remote control to the soundbar.
Aim the remote control directly at the sensor on the soundbar.
Ensure that the protective film for the battery compartment has been removed.
Ensure that the battery is installed correctly with the + side up.
Replace the battery with a new one.
Q4: I cannot find the soundbar's ID MP34949 in my device's Bluetooth® settings.
A4: Check the following potential solutions:
Ensure that Bluetooth is enabled on your device.
Rescan for nearby Bluetooth® devices.
Press and hold the PLAY/PAUSE/PAIR button to disconnect any other connected
devices and enter pairing mode, then re-pair your device with the soundbar.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online
to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website www.monoprice.com
during regular business hours, 7 days a week. You can also get assistance through email by
sending a message to [email protected]