Monoprice 21818 User Manual Download | Manualshive

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A1: Check the cable connections. Try replacing the HDMI® cable with a known good one.

Verify that the Link LED is illuminated.

Q2: One of the displays has no video when one of the inputs is selected.
A2: Verify that the EDID for that input is set to a resolution supported by the display in

question. Ensure that the input and output ports are set for HDCP compliance.

Q3:  The front panel buttons are inoperative.
A3:  Ensure that the front panel controls are not locked.

Q4:  The remote control does not function.
A4:  Try replacing the batteries with new ones. Ensure that you are within IR range and

that you are pointing the remote at the IR receiver eye. Try enabling Force Carrier
mode.

Q5: One of the Link LEDs is off or is blinking.
A5: Ensure that the HDBaseT™ Ethernet cable is no longer than the maximum distance for

the selected video resolution. Try replacing the HDBaseT Ethernet cable with a known
good one.

TECHNICAL SUPPORT

Monoprice is pleased to provide free, live, online technical support to assist you with any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online
to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website www.monoprice.com
during regular business hours, 7 days a week. You can also get assistance through email by
sending a message to [email protected]

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Summary of Contents for 21818

Page 1: ...MONOPRICE Blackbird 4K 4x4 HDBaseT Matrix with 3 Receivers P N 21818 User s Manual ...

Page 2: ...Panel 6 Matrix Transmitter Rear Panel 6 Receiver Front Panel 7 Receiver Rear Panel 7 IR Remote Control 8 INSTALLATION 9 CONFIGURING FOR TCP IP CONTROL 12 OPERATION 13 Front Panel Control 13 Remote Control 13 TCP IP Control 14 RS232 Control 18 GUI UPDATES 28 USB FIRMWARE UPDATE 29 TROUBLESHOOTING 29 TECHNICAL SUPPORT 30 SPECIFICATIONS 31 Transmitter 31 ...

Page 3: ...in or on the device immediately unplug it from the power outlet and allow it to fully dry before reapplying power Do not touch the device the power cord or any other connected cables with wet hands Do not expose this device to excessively high temperatures Do not place it in on or near heat sources such as a fireplace stove radiator etc Do not leave it in direct sunlight Ensure that power is turne...

Page 4: ...0 meters and 1080p signals to distances up to 229 feet 70 meters over a single Cat6 Ethernet cable Features three HDBaseT outputs and includes three receivers Supports the Power over Cable PoC feature allowing the receivers to draw their power from the matrix transmitter over the HDBaseT cable Includes a local HDMI output with corresponding digital optical S PDIF and stereo analog outputs Supports...

Page 5: ...ement 1x Blackbird 4K 4x4 HDBaseT matrix 3x HDBaseT receivers 1x AC power adapter 24 VDC 2 71A 1x AC power cord 4x IR transmitters 4x IR receivers 1x IR remote control 1x RS232 cable 3 pin terminal block to DB9 2x Matrix rack mount brackets 6x Matrix rack mount bracket screws 6x Receiver mount brackets 6x Receiver mount bracket screws 4x Trapezoidal plastic feet 12x Round plastic feet 1x User s ma...

Page 6: ...ecting the HDMI source devices Blu ray Disc or DVD players gaming consoles etc 2 IR IN Four 3 5mm jacks for connecting the included IR receivers 3 IR OUT Four 3 5mm jacks for connecting the included IR transmitters 4 OUTPUTS Three HDBaseT RJ45 outputs for connecting the three HDBaseT receivers one local HDMI port for connecting a local display a digital optical S PDIF audio output and a stereo pai...

Page 7: ...when the receiver is being powered by the transmitter over the HDBaseT cable 2 TP IN RJ45 jack for connecting the HDBaseT cable The LINK LED illuminates yellow when a valid link is established between the receiver and the transmitter It blinks yellow when there is a link error and is off when no link exists The HDCP LED illuminates green when the video signal contains HDCP data It blinks green whe...

Page 8: ... Press the button corresponding to the desired output 4 MENU ALL Press the ALL button to select all outputs EDID Press the EDID button to manually capture and learn the EDID data from the selected output device for the selected input device s CLEAR Press the CLEAR button to cancel and operation ENTER Press the ENTER button to confirm the operation ...

Page 9: ...ansmitter and the three receivers in their intended locations Use the mounting brackets as desired to mount the matrix transmitter into a rack or to secure the receivers 3 Using a High Speed HDMI Cable not included plug one end into the HDMI input on one of your remote displays then plug the other end into the HDMI OUT jack on the receiver Repeat for the other two remote displays and receivers ...

Page 10: ...m the remote control Alternatively if you want to control the remote displays from the matrix transmitter instead plug one of the IR transmitters into the IR OUT jack on the receiver then position the IR emitter where it can transmit infrared signals to the display s IR eye Repeat for the other two receivers Controlling the Source Devices from the Remote Locations Controlling the Remote Displays f...

Page 11: ...ncluded plug one end into one of the HDMI INPUTS on the matrix transmitter then plug the other end into the HDMI output on one of your video source devices Blu ray Disc or DVD players gaming consoles etc Repeat for up to three additional video source devices 10 Optional If you want to control the video source devices from the remote locations plug the included IR transmitters into the IR OUT jacks...

Page 12: ...as the local display If you connected one or both of the local audio outputs verify that you can hear the audio from the connected device s If you are using the IR extension feature verify that you can control the intended devices CONFIGURING FOR TCP IP CONTROL If you connected the matrix transmitter to an existing network there is no special configuration required However if you connected your PC...

Page 13: ...then press the OUTPUTS 2 button and finally press the ENTER button to execute the change o To send input 1 to outputs 1 and 4 first press the INPUTS 1 button then press both the OUTPUTS 1 and 4 buttons and finally press the ENTER button to execute the change o To send input 4 to all outputs first press the INPUTS 4 button then press the ALL button and finally press the ENTER button to execute the ...

Page 14: ...ancel an operation or change before it is executed press the CLEAR button at any time before pressing the ENTER button TCP IP Control If you have connected the matrix transmitter to your Ethernet network or if you connected your PC s network card directly to the TCP IP port on the matrix transmitter you can access the built in TCP IP Graphical User Interface GUI by opening your internet browser an...

Page 15: ...ted to which outputs For example clicking the button on the Input 1 row and Output 2 column directs input 1 to output 2 Use the 9 numbered buttons on the right in conjunction with the Save and Recall buttons to save and load layout presets To save a given layout first click one of the numbered buttons then click the Save button To load a previously saved layout first click one of the numbered butt...

Page 16: ...he Save button to save any changes or click the Cancel button to cancel any changes that have been made Use the Interface screen to change the labels that are displayed on screen for the matrix transmitter the four inputs and the four outputs Click the Save button to save any changes or click the Cancel button to cancel any changes that have been made ...

Page 17: ... cancel any changes that have been made The Network screen allows you to view the MAC Address and to change the default IP Address Subnet Mask and Gateway settings You can also decide to use the Static IP or Dynamic Host Configuration Protocol DHCP Click the Save button to save any changes or click the Cancel button to cancel any changes that have been made ...

Page 18: ...rom your PC using an RS232 connection you will need to use a third party RS232 control software package such as CommWatch exe whose interface is depicted below Set the communications parameters to the following Baud Rate 9600 Data Bits 8 Stop Bits 1 Parity Bits None ...

Page 19: ... VX X X Demo Switches to demo mode which automatically cycles through all the possible AV and IR connection combinations with switching occurring every 2 seconds Demo Mode AV 01 01 IR 01 01 AV 01 02 IR 01 02 AV 04 04 IR 04 04 Operation Commands X All Directs input X to all output channels X 01 04 X to All All Directs each input to its corresponding output 01 01 02 02 etc All Through All Switches a...

Page 20: ...mma X1 X2 01 04 AV X1 X2 X1 B X2 Directs both the AV and IR signals for input X1 to one or more outputs X2 Separate multiple outputs with a comma X1 X2 01 04 AV X1 X2 X1 R X2 Directs the IR signal for input X1 to output X2 X1 X2 01 04 IR X1 X2 Status X Checks the I O connection status of output X X1 X2 01 04 AV Y X Status Displays each of the four AV and IR connections one by one AV 01 01 AV 04 04...

Page 21: ...the HDBaseT receivers PWOFF STANDBY Enters standby mode but does not cut off power to the HDBaseT receivers STANDBY Y X Z HDCP management command Y is for specifying input I or output O X is for the port number 1 5 where 5 represents all ports Z is for the compliance status where 1 sets the port to HDCP compliant and 0 sets the port to HDCP not compliant Y X Z DigitAudioON X Enables HDMI audio out...

Page 22: ...saved command is sent to the corresponding HDBaseT receiver when a PWON command is sent and for E H the saved command is sent when a PWOFF command is sent X is the baud rate where 1 2400 2 4800 3 9600 4 19200 5 38400 6 57600 and 7 115200 is for the data up to 48 bytes EDIDH X B Y Sends the EDID data from the display connected to output X to the source device connected to input Y If EDID data is av...

Page 23: ...IDMInit EDIDM X B Y Sends the EDID data from output X to input Y If EDID data is not available it sets input Y to the default EDID value X Y 1 4 EDIDM X B Y EDIDUpgrade X Upgrades the EDID for input X When the matrix transmitter receives the command it prompts you to send the EDID file bin file The operation will be cancelled after 10 seconds if no file is sent Note that all HDBaseT receivers must...

Page 24: ...f input X to EDID value Y from the internal EDID table X 1 5 where 5 represents all input ports Y 1 5 EDID Settings 1 1080p 2D 2 channel audio 2 1080p 3D 2 channel audio 3 1080p 2D multichannel audio 4 1080p 3D multichannel audio 5 4K 30Hz 2D 2 channel audio EDID X Y ...

Page 25: ...d prior to sending this command X 1 5 EDID Settings 1 1080p 2D 2 channel audio 2 1080p 3D 2 channel audio 3 1080p 2D multichannel audio 4 1080p 3D multichannel audio 5 4K 30Hz 2D channel audio Please send the EDID file GetIntEDID X Returns the EDID data value from the embedded EDID table X 1 5 GetInPortEDID X Returns the EDID data value for input X X 1 4 0801 Enables auto HDCP management and activ...

Page 26: ...ommand is sent Port 4 data when PWON 9955 Reports the command sent by port 1 when a PWOFF command is sent Port 1 data when PWOFF 9956 Reports the command sent by port 2 when a PWOFF command is sent Port 2 data when PWOFF 9957 Reports the command sent by port 3 when a PWOFF command is sent Port 3 data when PWOFF 9958 Reports the command sent by port 4 when a PWOFF command is sent Port 4 data when P...

Page 27: ...P status of the outputs Y Y N Out 1 2 3 4 HDCP Y Y Y Y 9975 Reports the I O connection status Out 01 02 03 04 In 01 02 03 04 9976 Reports the output resolution Out 1 1920x1080 Out 2 1920x1080 Out 3 1920x1080 Out 4 1920x1080 9977 Reports the status of digital audio for each output channel Y Y N Out 1 2 3 4 Audio Y Y Y Y 9978 Reports the HDCP compliance status of the inputs Y Y N In 01 02 03 04 HDCP...

Page 28: ... symbols when typing the commands 2 Type in all commands exactly They are case sensitive and require the trailing period or semicolon as part of the command 3 Disconnect all HDBaseT receivers from the matrix transmitter prior to performing any of the upgrade commands GUI UPDATES Perform the following steps to update the GUI in the event that an update is made available 1 Open your PC s web browser...

Page 29: ...ld be using a COM port between 1 9 1 Copy the update software exe file and update file bin file to your computer 2 Using a micro USB cable not included plug one end into the FIRMWARE port on the matrix transmitter s front panel 3 Double click the update software icon to launch the firmware updater 4 Click the Connect USB button 5 Click the Open button then use the file browser to locate and select...

Page 30: ...ceiver eye Try enabling Force Carrier mode Q5 One of the Link LEDs is off or is blinking A5 Ensure that the HDBaseT Ethernet cable is no longer than the maximum distance for the selected video resolution Try replacing the HDBaseT Ethernet cable with a known good one TECHNICAL SUPPORT Monoprice is pleased to provide free live online technical support to assist you with any questions you may have ab...

Page 31: ...DBaseT Transmission Distance 1080p 60Hz up to 229 feet 70 meters 4K 60Hz up to 131 feet 40 meters Gain 0dB Switching Speed up to 200ns Audio Frequency Response 20 Hz 20 kHz Control Options Front Panel IR Remote TCP IP RS232 Input Power 24 VDC 2 71A AC Adapter Input Power 100 240 VAC 50 60 Hz Maximum Power Consumption 35 watts Operating Temperature 32 122 F 0 50 C Operating Humidity 10 90 RH non co...

Page 32: ... RH non condensing Dimensions each 2 4 x 0 9 x 4 7 61 x 24 x 120 mm Weight each 9 9 oz 280g REGULATORY COMPLIANCE Notice for FCC This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modi...

Page 33: ...on reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or...

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