TROUBLESHOOTING
Q1: The Power Bank won't charge my device and all the LEDs remain off.
A1: The battery is depleted. Please fully recharge the Power Bank and try again.
Q2: The flashlight won't turn on.
A2: Press the Power button twice rapidly (double-click) to turn the flashlight On or Off.
Check the battery charge level and recharge as necessary.
Q3: Despite being fully charged, the Power Bank won't charge my device.
A3: Double check the cable connections and reseat as necessary. Try using a different
charging cable. Check your device's owner's manual to verify it is compatible with
Power Banks. Try charging a different device to see if it is the Power Bank, cable,
or device that is causing the problem.
Q4: The Power Bank will charge using a wall charger, but won't charge when I plug it
into my computer.
A4: Verify that you are not connecting through a passive USB hub. Try using a different
USB port. Note that some laptop USB ports may have insufficient current to charge
the Power Bank in a timely manner.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with
any questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come
online to talk to one of our friendly and knowledgeable Tech Support Associates.
Technical support is available through the online chat button on our website
www.monoprice.com
during regular business hours, 7 days a week. You can also
get assistance through email by sending a message to
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