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If experiencing problems with the AirStream 10, there are some quick and easy
checks, which may help to solve the problem.
unable to connect to the wireless network
Some wireless networks may be set up so that only registered MAC addresses
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can connect to them. The person who set up the network will be able to advise
if the MAC address is required. See page 6 for how to find the MAC address of
the AirStream 10. Refer to router/ access point guide to find out how to add the
AirStream 10’s MAC address into the list of allowed devices.
If connecting to an encrypted network, check that the correct
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key or pass phrase
has been entered into the AirStream 10. Remember that the key or pass phrase
must be entered exactly as it appears in your access point and is case sensitive.
A location to record the WeP key or pass phrase for future use can be found on
page 6.
The network name or SSID may have been set to hidden. In this case, the
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AirStream 10 will not be able to find it. either turn on the SSID of your access
point and then select one of the options as on page 6 ‘[Rescan]’ or manually
enter the SSID into the AirStream 10:
To enter the SSID into the AirStream 10, select the ‘[Manual config]’ option, as
on page 6. Then ‘DHCP enable’; ‘Wireless’ and then enter the SSID. After the
SSID has been entered, either select ‘open’ if there are no further security on the
network or proceed to enter the WeP or WPA codes.
I can connect to the network but cannot play some internet
radio stations
The station may not be broadcasting at the time of day that an attempt has been
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made to listen to it. (Depending on the particular radio station, it may be in a
different time zone).
The station may have too many people trying to connect to its servers and their
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server capacity may not be enough to enable everyone to connect. Try again
later to see if connection is now possible.
The station is no longer broadcasting
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The internet connection between the server (possibly located in another country)
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and the AirStream 10 is slow. Internet Service Providers may fail to provide
service in certain geographical areas. use a computer to check if the internet
radio station can be received.
If the AirStream 10 station connection is intermittent or keeps stopping. Check
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the broadband connection and speed. If experiencing an intermittent service or
high error rate on your broadband connection, the AirStream 10 will not connect
continuously and play in internet radio mode. If you are experiencing problems
with your broadband connection, you will need to contact your broadband
provider.
the computer to stream music from can be seen, but cannot
find any folders via the airStream 10
The folder with the music in it has not been shared on the computer. Please refer
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to pages 12 - 14
for instructions on sharing folders.
The wrong user name and password may have been entered for the computer
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trying to accessed. Check and re-enter the user name and password,
remembering that the password will be case sensitive and must be entered into
the AirStream 10 exactly as it would be entered into the computer.
I cannot see the name of the computer to connect to on the
airStream 10
The network may have a hidden SSID. Please refer to page 6 for how to connect
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to a hidden network from the AirStream 10.
The AirStream 10 may not be connected to the wireless network. Refer to page
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5 for information on running the ‘Internet Wizard’ and connecting to wireless/
wired network.
The computer might not be set up to recognise a network, refer to page 12 on
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how to set up shared media on a network.
If using an Apple Mac, 3rd party software is required because Apple do not offer
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native uPnP support as part of their operating systems. Suggested software
items are Media Tomb (http://mediatomb.cc), eye Connect (http://www.elagato.com).
Note:
Please note that all 3rd party software is offered as a recommendation only for using
uPnP servers on Macintosh computers. Monitor Audio do not offer support on these
applications. nor will Monitor Audio be held responsible for any loss or damage
occurred to any person acting upon any advice given.
Try connecting the AirStream to the network using the network cable supplied
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rather than using wireless connectivity.
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AirStream 10
