Modern Flames AL45CLX, Installation & Service Instructions Manual

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14
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Flame is not visible when
unit is turned on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. Motherboard is defective B. Replace motherboard
Fireplace lights up but
there is no flame image
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Motor is defective B. Replace motor
Fireplace is squeaking
when flame image is on
A. Fireplace spindle/ rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with rod
and metal
B. Motor is defective B. Replace motor
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
Heater does not provide
heat when on
B. Thermal snap disc has been
tripped
B. Turn unit off and unplug unit for 5
minutes. Plug back in and turn unit
on. If plug cannot be reached, reset
breaker and turn unit back on
C. Heater core is defective C. Replace Heater Core
MAINTENANCE MAINTENANCE
A. 1/2” or 5/8”.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the
main power supply.