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IP3022 SOHO IP Deskphone

User Guide

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Summary of Contents for IP3022

Page 2: ... 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 class B for ITE and EN 50082 1 This me...

Page 3: ...ed to work in temperatures from 5o C to 40o C 9 The IP phone must be installed at least 1 meter from radio frequency equipment such as TVs radios hi fi or video equipment which radiate electromagnetic fields 10 Do not connect the LAN PC port to any network other than an Ethernet network 11 Do not attempt to upgrade your IP phone in an unstable power environment This could cause unexpected issues 1...

Page 4: ... Function Description 14 1 5 Port Functions 17 1 6 LED Functions 19 1 7 LCD Screen Indicators 20 1 8 Phone Status Icons 21 2 Getting Started 22 2 1 Customizing Your Phone from Menu 22 2 2 Configuring Basic Settings 22 2 2 1 Volume Setting 22 2 2 2 LCD Contrast 23 2 2 3 Language 23 2 2 4 Ring Setting 24 2 2 5 Local Voicemail 24 2 2 6 Headset Setting 24 2 3 Configuring Call Settings 25 2 3 1 Do Not ...

Page 5: ...o Answer Forward 35 2 7 7 DND Forward 35 2 7 8 Auto Answer 35 2 7 9 Caller Blocking 35 2 7 10 BLF 36 2 7 11 Call Park 36 2 7 12 SLA 37 2 7 13 Asterisk Parking Number 37 2 7 14 Asterisk Parking Slot 38 2 7 15 Intercom 38 2 7 16 Feature Code 38 2 7 17 DTMF 39 2 7 18 Call Trace 39 2 7 19 Emergency Call 39 2 7 20 Broadsoft BLF 40 2 7 21 Multicast Group 40 2 7 22 Call Return 41 2 7 23 LDAP 41 2 7 24 Ho...

Page 6: ...and Holding and Resuming a Call 49 3 12 Muting and Un muting a Call 50 3 13 Redialing a Number 50 3 14 Setting up a Conference Call 50 3 15 Transferring a Call 51 3 15 1 Blind Transfer 51 3 15 2 Semi Attended Transfer 51 3 15 3 Attended Transfer 52 3 16 Forwarding a Call 52 3 17 Using Voice Mail 52 3 18 Placing a Speed Dial Call 53 3 19 Using Multiple Lines 54 3 20 Using Multiple Calls 55 3 21 Usi...

Page 7: ...Page 7 MOCET IP3022 SOHO IP Deskphone User Guide 7 Glossary 62 7 1 Acronyms 62 7 2 Terminology 63 About this Guide ...

Page 8: ...ailable by default Contact your system or network administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the IP3022 SOHO IP Deskphone Administrators Guide ...

Page 9: ... local or Internet based server using the built in MOCET auto provisioning system and management protocols The phone supports many advanced features including 3 way on phone conferencing can transfer and receive calls using industry standard SIP protocols and can provide built in music on hold MoH over IP network The phone is interoperable with a wide range of SIP services and servers including th...

Page 10: ... in two ports 10 100 Ethernet switch with class1 power over Ethernet PoE Extensive IP networking support including VLAN VPN OpenVPN IPv4 and IPv6 Auto provisioning and firmware upgrade Web management and LCD configuration Asterisk 3CX Freeswitch Metaswitch and Broadsoft interoperability Option items power adapter wall mount kit electronic hook switch IP EHS for wireless BT headset and external dia...

Page 11: ...nd B and there are two sets of notches on the back of the phone See the illustration below The procedures for attaching the stand to the phone are as follows Step Place the main body of the phone face down on your lap or a firm sofa Step Slide the A bolt into the notch hole For other stand angle such as 30 please change the bolt B to slide into the notch hole 1 3 2 Detaching the Stand from the Pho...

Page 12: ... Guide Step Place the main body of the phone face down in your lap or a firm sofa Step Slide the A bolt out of the notch hole 1 3 3 Installation Combination Table Different Tilt Angle Installation Slot Holes on the Back Shell Bolt of Stand A 49 ...

Page 13: ...Ds and buttons light up momentarily and the phone will boot If your Ethernet switch does not support PoE 1 Please connect an Ethernet cable to the switch port from the LAN port of the phone 2 Plug in the phone power adaptor to the wall power outlet then plug the barrel plug to the power port on the back of the phone You should see the phone LEDs and buttons light up momentarily and the phone will ...

Page 14: ...ET 1 4 Appearance and Function Description The IP3022 SOHO IP Deskphone comes with a yellow green graphic LCD display including 4 soft keys 3 line keys and 5 navigator keys as well as a traditional keypad 8 programmable keys and 9 function keys It can be installed and placed on the desktop or mounted on the wall The wall mount accessory is available separately The figure below illustrates the fron...

Page 15: ...installation 2 Speaker For ring and hands free talking 3 Hook switch Handset bottom cradle Under the cradle a hook switch is used for handset hang on and hang off detection The handset bottom cradle is for the placement of handset placing the handset on the bottom cradle while on a call will end the call 1 6 2 13 10 9 11 12 15 14 5 7 4 8 3 ...

Page 16: ...rs or for activating features of a service or IP PBX An Orange Green Red LED is associated with each key to indicate its status 9 Numeric keypad 1 2 9 0 The numeric keypad is for dialing numbers 10 Volume Control keys The Volume Control key is used to set the loudness of the ringer handset headset and speakerphone functions While the phone is in idle state the ringer is adjustable While in a call ...

Page 17: ...te a contact in a selected phonebook 12 Hands free Microphone Hands free microphone hole on the backshare 13 Navigator Control keys The Navigation Control keys are used for navigating the menus on the phone menu items are displayed on the LCD screen 14 Navigator OK key The OK button is used to confirm and save a setting on the phone or to dial a phone number 15 Programmable key plate DESI label Th...

Page 18: ...ease refer to IP EDMX Quick Installation Guide for more information Note If you are using a power adaptor 5V 550mA you should change to a 5V 2A power adaptor which is one standard power supply of IP3000 phone series 7 Console EHS Port This port has two functions The default function is EHS Electrical Hook Switch interface and the port can be configured via phone Menu settings 1 Console port it is ...

Page 19: ...ribes all functions of the LED indicators LED Color Status Description Off No new voice message s Steady Phone is booting or upgrading Message LED Blue Blinking slow New voice message s indication Note The default is off Contact your system administrator for further configuration 1 4 2 5 6 3 7 ...

Page 20: ...he monitored phone number is idle BLF mode Steady Line is active dialing or in a call Blinking slow Call is on hold Line LED Blue Flashing fast Incoming call Off Speakerphone is not in use Speakerphone LED Blue Steady On hook dialing or hands free mode 1 7 LCD Screen Indicators The following figure shows the standard display of the LCD There are four soft keys associated with the operation of LCD ...

Page 21: ...r broken The phone has missed call s The phone has new text message s The phone has new voicemail s The phone is on Auto Answer mode The phone is on Do Not Disturb mode The phone is enabled Phone Locked The phone is on Headset mode The phone is on Mute The IP3022 can be connected with up 2 IP EDMX modules Each IP EDMX can provide 24 programmable keys To use over 8 defult programmable keys that IP3...

Page 22: ... phone from the menu you can press Menu soft key under the LCD screen Press this key You can navigate through the menu with the navigation keys The following sections will describe how you can setup your IP3022 phone through this menu If you require additional information or assistance with your new phone contact your system administrator 2 2 Configuring Basic Settings 2 2 1 Volume Setting You can...

Page 23: ...reen 2 2 2 LCD Contrast To configure the contrast of the LCD to a comfortable level 1 Press Menu 2 Select Settings Basic Settings Contrast 3 Press Navigation and Navigation keys or use the Softkey and keys to increase or decrease the display contrast 4 Press Navigation OK key or Softkey OK to confirm the changes and exit the menu 2 2 3 Language To select the user interface language English United ...

Page 24: ... ringtone file Update Note The ringtone file must be wav file with 8 bit u law 8000Hz profile The option Delete Ring File is to delete the imported ringtone 2 2 5 Local Voicemail IP3022 supports local voicemail in addition to server based voicemail To use local voicemail you need to configure it by following steps 1 Press Menu 2 Select Settings Basic Settings Local Voicemail No Answer Forward 3 Se...

Page 25: ... or Auto Redial 2 3 1 Do Not Disturb DND You can enable or disable the Do Not Disturb DND on the Phone or a Line When DND is enabled the DND icon will display on the phone screen If DND is enabled for the phone the phone will reject all incoming calls automatically If DND is enabled for a line the phone will only reject incoming calls from the line automatically When the incoming call is rejected ...

Page 26: ...d can be configured as the Phone which means all incoming calls will be forwarded or a Line which means incoming calls from the specified line will be forwarded When Call Forward is enabled the Call Forward icon will display on the screen 2 3 4 Call Waiting The Call Waiting is enabled by default for the phone When the phone is on a call and there ia another incoming call to the phone the phone wil...

Page 27: ...ixed number of times before giving up It is useful when you are trying to call someone who is on a call To configure Auto Redial 1 Enter Auto Redial page 2 Select Redial Enable and press OK key to enter the page to enable disable auto redial function 3 When auto redial function is enabled you may change the Redial Times and Redial Interval to meet your need Redial times It is used to set the redia...

Page 28: ...a contact in this directory Contacts in Public are provided for you by the administrator or Service Provider They can be viewed and used but not changed or deleted For more information please contact your administrator or Service Provider The phone can also access a LDAP Directory and many Remote Directories Please contact your administrator or Service Provider for more information on how to enabl...

Page 29: ...r to the Chapter5 Using Web Configuration to log in phone web page 2 Follow the path to find the configuration item Phonebook Local Phonebook update 3 Press Backup buttom to download the private phonebook file to your computer 2 4 2 Editing Contacts To edit your contact 1 Use the Navigation Up and Down keys to select the contact your want to edit 2 Press the OK key to enter the Phonebook Details p...

Page 30: ... enter the Option page 3 Use the Navigation Up and Down keys to select Move to Blacklist item 4 Press OK key to move the selected contact to Blacklist Note Only contacts in the Private are allowed to be moved to the Blacklist To move a contact from Call Logs to the Blacklist 1 Go to Call Log Logs Dialed Calls Missed Calls Answered Calls 2 Press Opt soft key to enter the Option page 3 Use the Navig...

Page 31: ...the Dial soft key the phone will dial the number selected To dial from the speed dial list 1 Enter Speed Dial List 2 Navigate to a number 3 Press the Dial soft key the phone will dial the number selected To dial from the call logs list 1 Enter Call Logs menu 2 Navigate to a number 3 Press the Dial soft key the phone will dial the number selected 2 5 Managing Call Logs In the phone there are three ...

Page 32: ...y not using it This feature helps you to protect your phone from unauthorized use When phone is locked all keys are locked except soft keys and numeric keypad You are only allowed to answer incoming calls by lifting the handset pressing the Headset key or pressing the Speaker key But when your phone is configured an emergency number you still can make an emergency call from the locked phone To act...

Page 33: ... by default To configure the programmable key 1 Press the Menu sofk key below the LCD screen 2 Select Features in the main menu 3 Select Program Key in the features 4 Select FUNC 1 8 in the program key 5 Select a desired function for the selected key 6 Enter a corresponding value for the Function Number field of the selected key 7 Select a line in the Line Selection for the selected key The progra...

Page 34: ...one locked is activated the programmable key LED will turn on steady orange Usage Press the programmable key to activate the phone locked mode 2 7 3 Speed Dial Abbreviated Codes You can use this key feature to activate the speed dialing If the programmable key is configured as Speed Dial fill in the speed dialing phone number in the Function Number field and select a line in the Line Supported Usa...

Page 35: ...s is enabled the programmable key LED will turn on steady orange Usage Press the programmable key to access DND Forward menu directly and configure forward DST number 2 7 8 Auto Answer You can use this key feature to activate or deactivate the Auto Answer mode When the auto answer is activated the programmable key LED will turn on steady orange Usage 1 Press the programmable key to activate the Au...

Page 36: ...able key is configured as BLF fill in the phone number that you would like to monitor in the Function Number field and select a line in the Line Supported Usage 1 Monitor the specific phone number s status on the phone 2 Press the BLF key steady green to dial out the monitored phone number directly when it is idle 3 Pick up a call directly by pressing the BLF key flashing red when the monitored ph...

Page 37: ...etary can answer the call Calls on shared line can be placed on hold or barged in If the programmable key is configured as SLA fill in the extension number that you want it to share your line in the Function Number field and select a line in the Line Supported Usage 1 To barge in a shared line call press the shared line key on any other phone when there is an active call on the shared line 2 To pl...

Page 38: ...tary You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls and the remote extension will automatically answer the incoming intercom calls If the intercom call comes into the phone while an active call is already present the phone puts the active call on hold and answers the intercom call If the programmable key is configured as Intercom fill in...

Page 39: ...llowed you to trace an incoming call by dialing a feature access code after the call is received If the programmable key is configured as Call Trace fill in the feature access code in the Function Number field and select a line in the Line Supported Usage Press the Call Trace key you will hear an announcement followed by dial tone You receive a confirmation announcement and the requested trace is ...

Page 40: ...hone When the monitored phone number is in idle the key LED illuminates steady green on your phone When the monitored phone number has an incoming call the key LED illuminates flashing red on your phone After the coworker picks up an incoming call the key LED illuminates steady red on your phone If the programmable key is configured as Broadsoft BLF fill in the phone number that you would like to ...

Page 41: ...ory menu quickly Usage Press the LDAP key to enter LDAP directory 2 7 24 Hoteling Guest The Hoteling Guest feature is supported only when the phone is working with Broadsoft server The feature is used to allow you to associate your service profile with the phone that has the Hoteling Host service assigned Usage 1 Press the Hoteling Guest key to enter Guest Login menu 2 Enter your login ID and pass...

Page 42: ...to stop recording Contact your system administrator for more information 2 7 27 Dial Prefix You can use this key feature to add a specified prefix number before the dialed number If the programmable key is configured as Dial Prefix fill in the prefix number in the Function Number field and select a line in the Line Supported Usage Press the Dial Prefix key when the phone is idle the phone enters i...

Page 43: ...tting 5 Select Key 1 Key 2 Key 24 in the key selection 6 Select a desired function for the selected key 7 Enter a corresponding value for the Function Number field of the selected key 8 Select a line in the Line Selection for the selected key 2 9 Viewing Your Phone s Information Using the menu of the phone you can check the phone s model name serial number MAC address firmware version and network ...

Page 44: ... provides basic operating instructions for the phone including Placing a Call Cancelling a Call Answering a Call Rejecting a Call Ending a Call Redialing a Number Putting a Call on Hold Resuming a Call Muting Unmuting a Call Setting Up a Conference Transferring a Call Forwarding Calls 3 1 Common Terms To use the phone you need to follow some conventions that we will mention in this guide In the fo...

Page 45: ... addresses for routing calls as well as keeping track of which phones are busy or idle Most hosted SIP services and IP PBXs support Direct Station Select DSS as well as showing the Busy Lamp Field BLF status of phones These allow you to directly dial another extension and can show you whether the selected phone is ringing or on a call or not Usually the hosted SIP service or IP PBX will also use t...

Page 46: ... a call the phone will automatically use the preferred line for the call 2 If the preferred line is not the line you want to use you can press Line Key buttons on the right hand side of the LCD to switch to the desired line Press the Line Key buttons which will connect to the chosen line 3 5 Placing a Call You can place a call in many ways from the phone Using the handset Using the speakerphone Us...

Page 47: ...umber you enter Note You may use the BkSp soft key to delete the last digit Making a call 3 On hook the handset when your conversation is over 3 6 Adjusting Call Volume During a conversation if the voice volume is too low or too high you may adjust it To adjust volume while on a call Operation Description Adjusting Call Volume Press the Volume control key to adjust the volume 3 7 Canceling a Call ...

Page 48: ...re is a new incoming call on the phone you can answer a call by Using the handset Using the speakerphone Using a headset Pressing Ans soft key Operation Description Answering a call or or or Answer If there is no other call just pick up the handset or press the speakerphone key or the headset key or press the Ans soft key upon hearing the phone ringing If there is another call press Ans soft key t...

Page 49: ...ered call list Other call features are not affected by this operation 3 10 Muting a Call Ringtone When there is an incoming call on the phone you can mute the call ringtone Operation Description Muting a call ringtone Silnt Press Silnt soft key to mute the call ringtone After pressing the Silnt soft key the call ringtone will be muted directly 3 11 Ending and Holding and Resuming a Call When a cal...

Page 50: ...ing a Call While in a conversation you may mute the microphone by pressing the MUTE button The MUTE icon will be shown on display When muted the other caller will not hear anything from your phone Pressing the MUTE key again will Un mute the phone 3 13 Redialing a Number To redial the last numbers you dialed 1 Press Redial hot key 2 Phone will enter Dialed Record list 3 Select the number you want ...

Page 51: ...onsult with them before completing the transfer 3 15 1 Blind Transfer To do Blind transfer 1 During an active call press the Transfer hot key 2 The active call is placed on hold and an entry screen is displayed for the number you want to transfer to 3 Press the Transfer hot key to complete the blind transfer 3 15 2 Semi Attended Transfer To do Semi Attended transfer 1 During an active call press t...

Page 52: ...arty is sometimes called as static forwarding You can also dynamically forward calls while your phone is ringing Call Forward can be configured either on phone mode or on line mode When it is on phone mode its settings are applied for all lines When it is on line mode you should configure each line one by one There are four types of static forwarding For more information on how to setup static cal...

Page 53: ...y of messages is 52 To access server based voicemail please follow the steps below 1 Press the Message hot key to enter VM Messages 2 Select a line that you want to access and then press OK key to confirm and dial out the access code 3 Follow the interactive voice response IVR instructions to access voice mail messages Server based voicemail is an optional feature configured on a hosted SIP servic...

Page 54: ...s The phone can support up to three lines configured for the same or different service providers or servers It allows you to make up to three concurrent calls For example the following screen shows you line1001 has one active call with number3001 You can make a new call by using another line 1002 Press the Line Key button 1002 on the right hand side of the LCD and then make a call to number 3002 A...

Page 55: ...an make up to three concurrent calls 3 20 Using Multiple Calls Each line of service in the phone can support up to two calls simultaneously It allows you to place one caller on hold and talk to the other person in another call on the same line For example the following screen shows you line1001 has one active call with number3001 You can make a new call on the same line just press NewCl soft key t...

Page 56: ...l to number 3002 is active By the steps as above you can use one line to make 2 calls simultaneously 3 21 Using Text Message The IP3022 phone supports two types of text messages SIMPLE and XMPP Both are required server to support Contact your system administrator for more information When you phone got new text message s it will ring and pop up a new message window and an icon on display ...

Page 57: ...e OK key to view message 3 22 Using XML Browser The IP3022 phone supports XML browser to allow user to access information from server through the display It is required server to support Contact your system administrator for more information To enter XML Browser menu 1 Press the Menu sofk key below the LCD screen 2 Select XML Browser in the main menu ...

Page 58: ...local area network LAN Using the LCD menu find the IP address of the phone by pressing the OK key when phone is in idle mode 1 Point your web browser to the IP address of the phone 2 Enter the correct Username and Password information into the dialog box and press OK Note The default Username is user and the default Password is 1111 and the default network settings are Default IP address 192 168 1...

Page 59: ...ace Information is the first page you will see when you login to the phone s web user interface This page lets you check the status of the SOHO IP Deskphone including network and product related information as well as account status information For SIP Line status When this line is disabled the line status will not be displayed Registration State will be marked Registered with green text Unregiste...

Page 60: ... using web browser on a specified computer Download SW Update Pack from PC that Dual Kernel Image and Upgradable Applications are supported 2 Auto Provision upgrade with MOCET Auto Provisioning System APS Firmware upgrade via TFTP HTTP HTTPS mass provisioning by using MOCET APS protocol with encrypted XML configuration file 3 Engineering key sequences on boot 1 Download complete flash image by U b...

Page 61: ...your SIP registration status or contact your administrator supplier or ITSP for more information or assistance Cannot receive a call Check if the Ethernet cable is properly connected Check the status of your SIP registration status or contact your administrator Distributor dealer or ITSP for more information or assistance One way voice Usually this is related to NAT tranversal issue Please contact...

Page 62: ...Qualified Domain Name Frequency Shift Keying Hypertext Markup Language Hypertext Transfer Protocol Internet Control Message Protocol Internet Engineering Task Force Internet Protocol Internet Service Provider IP Telephony Service Provider Interactive Voice Response Local Area Network Low Bit Rate Low Bit Rate Codec Message Waiting Indication Power over Ethernet IEEE802 3af standard Point to point ...

Page 63: ...An auxiliary device for a telephone that automatically dials any of a group of prerecorded telephone numbers Blocked Calls Caused by an insufficient network facility that does not have enough lines to allow calls to reach a given destination May also pertain to a call from an originating number that is blocked by the receiving telephone number Call Completion The point at which a dialed number is ...

Page 64: ...ram that translates URLs to IP addresses by accessing a database maintained on a collection of Internet servers The program works behind the scenes to facilitate surfing the Web with alpha versus numeric addresses A DNS server converts a name like mywebsite com to a series of numbers like 107 22 55 26 Every website has its own specific IP address on the Internet Typically one or more DNS servers i...

Page 65: ...ifier of a particular network on the Internet and an identifier of the particular device which can be a server or a workstation within that network A number used to identify the location of a host device It is expressed in numeric dot notation e g 202 203 27 31 IP Centrex This service is offered by the LEC to the end user The feature rich Centrex line offers the same features and benefits as a PBX...

Page 66: ...tral base station to monitor traffic or provide Internet access the various signals can collide with each other reducing overall performance POTS Plain Old Telephone Service POTS or Pretty Old Telephone System is the standard analog traditional telephone service that most homes use In contrast telephone services based on high speed digital communications such as ISDN and DSL are not POTS The main ...

Page 67: ...et and communications between computers in a network The first part TCP is the transport part which matches the size of the messages on either end and guarantees that the correct message has been received The IP part is the user s computer address on a network Every computer in a TCP IP network has its own IP address that is either dynamically assigned at startup or permanently assigned All TCP IP...

Page 68: ...Virtual Private Network VPN is a virtual created sub network based on a public real network A type of technology designed to increase the security of information transferred over the Internet VPN can work with either wired or wireless networks as well as with dial up connections over POTS VPN creates a private encrypted tunnel from the end user s computer through the local wireless network through...

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