MobileHelp Touch User Manual Download Page 34 | Manualshive

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MobileHelp Touch User Manual Download Page 34

Touch User Guide

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If I accidentally set off the alarm, what do I do?

If you accidentally set off the alarm, simply notify the Emergency Operator when they
respond that “THIS IS A FALSE ALARM.” The operator will disconnect and no further action
will be taken. You may also cancel the alarm by swiping the Cancel button on your Screen.

How far away from the Touch will my Help Buttons work?

Your Help Buttons are designed to work at an approximate range of up to 600 feet from the
Touch, depending on the size and construction of your home.

What happens if I push the button but I can’t speak?

If you are unable to speak or be heard, we will assume it is an emergency and contact EMS

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Summary of Contents for Touch

Page 1: ...Touch User Guide ...

Page 2: ...ETUP GUIDE FOR TOUCH We thank you for choosing a Medical Alert System and welcome you to the family Congratulations on making a smart choice If you have any questions during the setup process please call Technical Support ...

Page 3: ...eaker Integrated Front facing Camera Home Screen Help Button Kickstand USB Charging Port 7 Touch Display Status Bar Android 7 1 2 Connectivity 4G LTE Cellular WiFi Enabled Bluetooth RF 433MHz Up to 24 Hour Backup Battery Back Home Power Button Power Button Tablet Back Features ...

Page 4: ... the following steps when you receive your new Touch Select a Location Plug the USB charging cord into an electrical outlet that is not controlled by a light switch Plug the other end into the back of the Touch USB Charging Cord Tablet Power Button Figure 1 ...

Page 5: ...conds until it powers on In about 60 seconds your Touch will be turned on and the Home Screen will appear If your Touch tablet does not power on please contact Technical Support The volume adjustment can be accessed from the Settings icon button on the Home Screen Figure 2 Table Settings t Power Button ...

Page 6: ...tarted for You can reset the tutorial at any time by clicking on the Settings icon on the Home Screen and then selecting Reset Tutorial Follow the instructions on the screen and click Next to go to the next screen until you are done with the tutorial ...

Page 7: ... Screen The following icons are available on your Home Screen For more information please questions please call Technical Support MobileVitals Optional Messaging Help Button Education Optional Reminders Optional Gallery Apps ...

Page 8: ...that is not your Touch The Connect web portal powers the Messaging Gallery Reminders and MobileVitals if purchased apps on your Touch You will need to login to your Connect account to access these features Open the URL and use the User ID and Password we have provided to login to Connect This Connect account has already synced with your Touch A copy of the Connect User guide is located in the Help...

Page 9: ...S text messages and emails to your Touch They will also be able to view your MobileVitals optional readings through the web portal While signed into your Connect account web portal locate My Circle by clicking the hamburger menu icon on the upper left hand corner Connect allows you to customize your Touch dashboard For convenience click on the sign within the blank module on your dashboard and sel...

Page 10: ...lick on the Gear icon to the right of My Circle to locate the Invite Friend option See Figure 4 2 Click Invite Friend See Figure 5 3 Enter the email address of the contact you d like to invite to your Circle then click Invite See Figure 6 Figure 5 Figure 6 Figure 4 ...

Page 11: ...heir phone number to the account Tell your contacts to save their phone number to their account as soon as they are logged in by clicking Settings under the hamburger menu icon at the top left corner See Figure 7 The Account Settings page will appear where contacts should confirm their email address correct and save their preferred number to the profile See Figure 8 Once the invited member of your...

Page 12: ...e phone number with a code A pop up will show requesting the code Once you enter the code your phone number Connect Send and Receive SMS Messages and Emails then Messaging 2 Choose a display name Press the Update button 3 Now your Touch will be ready to send and receive both SMS text messages and emails from authorized contacts that are members of your Circle ...

Page 13: ...it that appears on the bottom right hand side of the screen 4 You will see a list of your Connect My Circle contacts 5 Click on the contact name you wish to message 6 invitation via email you will see both a phone number and email address for the contact 7 Click on the phone number to send your contact an SMS message 8 Click on the email address to send your contact an email message ...

Page 14: ... that contacts will send and receive SMS messages to click the About icon in Settings Scroll down to Other info at the bottom where you will see the Phone number and email address associated with your Touch Inform members of your Circle to save this phone number and email address in their contact list to ensure they don t miss an important message from you ...

Page 15: ... as a To add photographs and images to your Gallery which you can choose to display in must be sent to the email address of your Touch Touch email address your Touch Gallery Click on the Gallery icon from your Home Screen to access photos To delete photos simply long press the image you want to remove and click Delete ...

Page 16: ...nds as the unit of measure If you d like 3 minutes to pass before minutes to pass enter 300 etc Screensaver Duration is the amount of time the screen saver will toggle between showing pictures and displaying a clock About your Security PIN Your Security PIN will also be utilized for MobileVitals and allows you access to the MobileVitals features If a Security PIN is created when you press the Mobi...

Page 17: ... account that is synced to your Touch 2 Left click the hamburger menu on the top left corner of your web portal account 3 Scroll down and click on Settings 4 Connect will take you to the URL https accounts mobilehelpsys com MobileHelpConnect Settings 5 Locate and click on Reminders in the top bar with a blue background See Figure 9 Figure 9 ...

Page 18: ...d New to schedule a Medication Reminder that will be received by your Touch See Figure 10 7 pop up See Figure 11 8 9 Follow the prompts to Update Your Device to receive Medication Reminders on your Touch 10 See Figure 12 Figure 10 Figure 11 Figure 12 ...

Page 19: ...with pre installed videos and articles about health and safety Click on the Education icon from the Touch Home Screen to see educational videos articles and resources Touch Apps Click on the Apps icon from the Touch Home Screen to access cognitive games like Sudoku ...

Page 20: ...MobileVitals If you have MovileVitals this app will allow you to monitor vital signs using the peripherals included in your system which will vary based on your program purchase Weight Blood Pressure Pulse Oximetry Glucose ...

Page 21: ...utton on the tablet or any of your Help Buttons such as the Neck Pendant Wrist Button or Fall Button at anytime if you need help or medical assistance You may also press the Emergency Button on your Mobile Device if you have a DUO system Optional Fall Button ...

Page 22: ...Use Only Help Button Pendant Wristband Fall Button optional accessory Fall Button does not detect 100 of falls If able users should always push their help button when they need assistance Fall Button is not intended to replace a caregiver for users dealing with serious health issues ...

Page 23: ...em came with a Mobile Device please proceed to pages 24 30 for setup instructions Mobile Device System Features Emergency Help Button Low Battery GPS Indicator Cellular ON OFF Button Speaker TEST Button Snap on Lanyard Snap on Lanyard ...

Page 24: ...ly accessible Place your Mobile Device s cradle charger near an electrical outlet Step 2 Connect the Cradle Charger Plug the power cord into an electrical outlet that is not controlled by a light switch WARNING To prevent electrical shock please keep the system away from wet locations AVERTISSEMENT Pour éviter le choc électrique SVP tenir le système éloigné des endroits humides Figure 13 ...

Page 25: ...obile Device correctly in the charger The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network The red batterylightwillcomeon indicating that thedevice still needs charging When the device is fully charged the red light will turn off It will take about 3 hours for the device to be fully charged Figure 14 ON OFF Butto...

Page 26: ...radle charger is plugged in All the lights will turn on and the green light will start blinking This indicates the Mobile Device was successfully turned on To turn off your Mobile Device Press the ON OFF button and hold for approximately two seconds The red light will turn on and remain solid indicating the device is shutting down Once it completes its shutdown procedure the device will vibrate an...

Page 27: ...est is complete please select to end the test otherwise the device will stay in test mode for 2 minutes The screen will display EMERGENCY CALL IN PROGRESS The tablet will beep several times and announce conn Call ected please stand by for operator If your test was successful your Touch will announce Thank you for testing your device Your test is now complete If your test was not successful please ...

Page 28: ...ur device from the Mobile Device If the help button on your Mobile Device is not working properly or if the green light is blinking rapidly blinking once every second please call Technical Support Test your Help Buttons If your test was not successful please contact Technical Support Please remember it is important that you test your system at least once a month Figure 15 TEST Button Emergency But...

Page 29: ...ork Blinking rapidly Device is NOT connected to wireless network YELLOW Blinking Indicates device is communicating to the GPS satellite RED Blinking slowly off charger Battery is low you have about one hour of battery left On while charging Battery is charging Off while charging Battery is fully charged All lights off Device is turned off ...

Page 30: ... please connect to a power source Note There may be situations where the voice prompts don t complete the entire phrase when another voice event occurs In this instance the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely Technical Information Model Number FCC Product Code Input Output Current Rating MD4 01 ZKQ MHA Internal 3 7 VDC 1000 mAh Radio Fre...

Page 31: ... is not intended for use with this system Test your system once a month Do not block the Touch microphone This will affect your ability to communicate with the Emergency Response Center During a power outage the Touch battery backup will last up to 24 hours after it has been charged for 3 hours The Wrist Button and or Neck Pendant are designed to work at an approximate range of 350 feet from the M...

Page 32: ...n Button are waterproof and can be taken with you in the shower Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer Do not attempt to dry your button out in the microwave or oven WARNING Strangulation and choking hazard The Neck Pendant button lanyard has been designed to break away when tugged However the user can still suffer serious personal injury or death if the co...

Page 33: ... press your Help Button a trained Emergency Operator will communicate with you assess your situation and send the appropriate help to your location Do I need my Mobile Device when I leave my home If you purchased the Touch DUO system that includes a Mobile Device you will need to take it with you when you are leaving your home Remember to wear your Neck Pendant or Wrist Button at all times at home...

Page 34: ...ction will be taken You may also cancel the alarm by swiping the Cancel button on your Screen How far away from the Touch will my Help Buttons work Your Help Buttons are designed to work at an approximate range of up to 600 feet from the Touch depending on the size and construction of your home What happens if I push the button but I can t speak If you are unable to speak or be heard we will assum...

Page 35: ...cular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet ...

Page 36: ... may be transmitting even if you Body SAR 1 06 W kg FCC ID PXT DC TBS2 01 Contains Transmitter Module FCC PXT 201706SC20A Industry Canada This product meets the applicable Innovation Science and Economic Development Canada This device complies with Industry Canada license exempt RSSs Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device mus...

Page 37: ...ice for operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems DFS Dynamic Frequency Selection products that operate in the bands 5250 5350 MHz 5470 5600MHz and 5650 5725MHz Avertissement 1 Le dispositif fonctionnant dans la bande 5150 5250 MHz est réservé uniquement pour une satellites mobiles utilisant le...

Page 38: ...colocated or operating in conjunction with any other antenna or transmitter Cet appareil est conforme aux limites d exposition DAS incontrôlée pour la population générale de la norme CNR 102 d Industrie Canada et a été testé en conformité avec les méthodes de mesure et Cet appareil doit être installé et utilisé avec une distance minimale de 5 mm entre l émetteuret votre corps Cet appareil et sa ou...

Page 39: ...PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTION OR CONCERNS ...

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