REFERENCE I
TROUBLE
MANAGEMENT
Power doesn’t turn on
Check if the power cable is connected
Check the power voltage
Check the inside of fuse of cigar jack.
If you still encounter power problems, please
contact the distributor you purchased this unit from.
Missing recorded files
Check if the recorded SD card is inserted correctly.
Images shows on monitor but can’t
record in
PASSIVE
2
Check the SD memory card.
Format the SD memory card
Make sure that the SD memory card is not locked.
If there is still a problem, please contact the
distributor you purchased this unit from.
Can’t play recorded file
Check if the SD memory card is installed properly.
Possible SD memory card reformatting may be
necessary.
Objects recorded is blurry
Make sure to remove the secure film on the
camera Lens
Wipe and clean the camera lens with a soft fabric
For the best result, clean the camera lens on a
regular basis
Contact the distributor that you have purchased
the unit from if the you still have image quality
problems.
No night view
Contact the distributor that you have purchased
the product from.
Product keeps rebooting after
inserting SD memory card
Please format the SD memory card
GPS map is not supported
Check if the internet is connected
Channel switch not working
Contact the distributor that you have purchased
the product from.
PASSIVE
2 viewer(Player) not installing
Check the OS version. It must be installed by
‘manager’s authority’(on VISTA)
Missing images(frames)
Only SD memory card class 6 type is supported.
Check if you turn off the power suddenly.
SD memory card Cannot be read on PC
Check if the card reader supports SDHC type
Recording time is not correct.
Configure the local date and time before starting the
PASSIVE2
.
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