MKS HPS LPV1-25-AC Series, Operation And Maintenance Manual

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HPS HPS
HPS HPS
HPS
®
Square Body LoPro Square Body LoPro
Square Body LoPro Square Body LoPro
Square Body LoPro
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Before shipping a Square Body LoPro valve to the factory,
please observe the following procedure:
9.1 Call the factory
The HPS ® Customer Service Department or any MKS Service Center will
prepare a Returned Material Report (RMR). Consequently, when the item is
received, disposition will occur in a timely manner.
The customer service person will need information on the following:
> What is the problem?
> What are the symptoms, and how were they observed?
> What is the application?
> Is it an urgent repair?
> What is the valve’s serial number?
> What is the user’s name and where can he be reached?
> Was the valve used with any dangerous, toxic, or radioactive
materials? HPS ® is not equipped to handle such items. Items having ANY
unidentified coatings or films will be treated as hazardous waste and
appropriately disposed at the sender’s expense. Additionally, the shipment
of hazardous materials through the mail or on any private carrier not
specifically licensed for the handling of such materials is a federal offense.
With this information, the customer service person will issue an RMR
number specific to this return.
9.2 Prepare for shipment
Be sure the valve is clean and free of any hazardous materials. Cap the
ports to prevent entry of foreign material and to protect the sealing surfaces.
Place the valve in a sealed plastic bag, and pack securely in a sturdy
shipping container. Poor packing can result in damage to the valve. Insert a
packing slip or letter referencing the RMR number issued by the customer
service person.
9. RETURN TO FACTORY FOR
REPAIR OR SERVICE