MKS HPS 919 Series Operation And Maintenance Manual Download Page 47

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Hot Cathode Ionization High Vacuum Senor System

Product Warranty

Extent of the Warranty

MKS Instruments, HPS

Product, Inc. (HPS

), warrants the HPS

Series 919 Hot Cathode Ionization High

Vacuum Sensor System and its accessories to be free from defects in materials and workmanship for one
(1) year from the date of shipment by HPS

or authorized representative to the original purchaser

(PURCHASER). Any product or parts of the product repaired or replaced by HPS

under this warranty are

warranted only for the remaining unexpired part of its one (1) year original warranty period. After expiration
of the applicable warranty period, the PURCHASER shall be charged HPS

’ current prices for parts and

labor, plus any transportation for any repairs or replacement.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY
PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.

Warranty Service
The obligations of HPS

under this warranty shall be at its option: (1) to repair, replace, or adjust the

product so that it meets applicable product specifications published by HPS

or (2) to refund the

purchase price.
What Is Not Covered
The product is subject to above terms only if located in the country of the seller from whom the product
was purchased. The above warranties do not apply to:
I. Damages or malfunctions due to failure to provide reasonable and necessary maintenance in
accordance with HPS

operating instructions.

II. Damages or malfunctions due to chemical or electrolytic influences or use of the product in working
environments outside the specification.
III. Fuses and all expendable items which by their nature or limited lifetime may not function for a year. If
such items fail to give reasonable service for a reasonable period of time within the warranty period of the
product; they will, at the option of HPS

, be repaired or replaced.

IV. Defects or damages caused by modifications and repairs effected by the original PURCHASER or third
parties not authorized in the manual.

Condition of Returned Products
HPS

will not accept for repair, replacement, or credit any product which is asserted to be defective by the

PURCHASER, or any product for which paid or unpaid service is desired, if the product is contaminated
with potentially corrosive, reactive, harmful, or radioactive materials, gases, or chemicals.

When products are used with toxic chemicals, or in an atmosphere that is dangerous to the health of
humans, or is environmentally unsafe, it is the responsibility of the PURCHASER to have the product
cleaned by an independent agency skilled and approved in the handling and cleaning of contaminated
materials before the product will be accepted by HPS

for repair and/or replacement.

In the course of implementing this policy, HPS

Customer Service Personnel may inquire of the

PURCHASER whether the product has been contaminated with or exposed to potentially corrosive,
reactive, harmful, or radioactive materials, gases, or chemicals when the PURCHASER requests a return
authorization. Notwithstanding such inquiries, it is the responsibility of the PURCHASER to ensure that no
products are returned to HPS

which have been contaminated in the aforementioned manner.

Other Rights and Remedies
I. These remedies are exclusive. HPS

SHALL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, FOR

ANTICIPATED OR LOST PROFITS, INCIDENTAL DAMAGES OR LOSS OF TIME, OR OTHER LOSSES
INCURRED BY THE PURCHASER OR BY ANY THIRD PARTY IN CONNECTION WITH THE PRODUCT
COVERED BY THIS WARRANTY, OR OTHERWISE. Some states do not allow exclusion or limitation of
incidental or consequential damage or do not allow the limitation on how long an implied warranty lasts. If
such laws apply, the limitations or exclusions expressed herein may not apply to PURCHASER.
II. Unless otherwise explicitly agreed in writing, it is understood that these are the only written warranties
given by HPS

. Any statements made by any persons, including representatives of HPS

, which are

inconsistent or in conflict with the terms of the warranty shall not be binding on HPS unless reduced to
writing and approved by an authorized officer of HPS

III. This warranty gives PURCHASER specific legal rights, and PURCHASER may also have other rights
which vary from state to state.
IV. For HPS

products sold outside of the U.S., contact your MKS representative for warranty information

and service.

Warranty Performance
To obtain warranty satisfaction, contact the following: MKS Instruments, HPS

Division, Inc., 5330 Sterling

Drive, Boulder, CO 80301, USA, at phone number (303) 449-9861. You may be required to present proof of
original purchase.

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