MKS HPQ3, Hardware Manual

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MKS Instruments UK Ltd
HPQ3 Hardware Manual – SP101019.101 October 2012
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10. Returning Your Unit for Service
If you wish to return your instrument for service, please follow these simple guidelines.
Contact your local MKS service facility to obtain a Returns Material Authorisation (RMA) number.
We will require some instrument details, such as the serial numbers, date of purchase and a fault
description.
Fill in the relevant sections of the Health and Safety Returns Form below, or we can provide you
with a copy.
This form MUST accompany the instrument when returned, delays in providing this completed form
will lead to delays in the servicing of the instrument.
Securely package all items to be returned, using the original packaging where possible and send to
the address provided by the relevant service department.
Support Contact Numbers
Europe (UK) +44 (0) 1270 250150
USA +01 408-750-0347