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Mitsubishi Heavy Industries RM-CGW-E1 Setup Manual Download Page 2

ISTZ220019A

 

 

2 

Table of contents 
1. Safety Precautions ....................................................................................... 4

 

2. Introduction .................................................................................................. 5

 

2.1 Purpose of this Document ................................................................................ 5

 

2.2 What is M-ACCESS?.......................................................................................... 5

 

2.3 M-ACCESS Gateway Roles ............................................................................... 5

 

2.4 Overview of M-ACCESS Gateway Specifications ............................................ 6

 

3. Installation Method ....................................................................................... 7

 

3.1 Setting Flow ....................................................................................................... 7

 

3.2 Internet Connection Method ............................................................................. 7

 

3.3 PC Setting for Gateway Setting ........................................................................ 8

 

(1) System requirements of PC for gateway setting ....................................................... 8 

(2) Internet Properties settings ........................................................................................ 8 

3.4 Installation Procedure in Wireless Method ...................................................... 9

 

(1) Device connection ..................................................................................................... 9 

(2) Confirmation of IP address of wireless router ........................................................... 9 

(3) Gateway setting ....................................................................................................... 10 

(4) IP address setting for PC ......................................................................................... 14 

(5) Gateway activation .................................................................................................. 15 

(6) Registration of air conditioners / heat source units ................................................. 19 

(7) Group setting for indoor units .................................................................................. 25 

(8) Gateway rebooting and communication check ....................................................... 29 

(9) User addition and authority setting .......................................................................... 32 

(10) Removal of setting devices (PC and hub) ............................................................. 33 

(11) Confirmation of server-side data ............................................................................ 34 

3.5 Installation Procedure for Wired Connection ................................................ 37

 

(1) Confirmation of customer network environment ...................................................... 37 

(2) Gateway setting ....................................................................................................... 41 

(3) IP address setting for PC ......................................................................................... 43 

(4) Gateway activation .................................................................................................. 44 

(5) Site setting ............................................................................................................... 48 

(6) Removal of setting devices (PC and hub) ............................................................... 48 

(7) Confirmation of server-side data ............................................................................. 49 

4. Troubleshooting ......................................................................................... 52

 

<<Reference>> How to initialize the gateway's IP address ................................ 53

 

5. After sales service ...................................................................................... 54

 

Summary of Contents for RM-CGW-E1

Page 1: ...ISTZ220019A 1 M ACCESS Gateway Setup Manual Product code RM CGW E1 Mitsubishi Heavy Industries Thermal Systems Ltd ...

Page 2: ... 9 3 Gateway setting 10 4 IP address setting for PC 14 5 Gateway activation 15 6 Registration of air conditioners heat source units 19 7 Group setting for indoor units 25 8 Gateway rebooting and communication check 29 9 User addition and authority setting 32 10 Removal of setting devices PC and hub 33 11 Confirmation of server side data 34 3 5 Installation Procedure for Wired Connection 37 1 Confi...

Page 3: ...and not be disposed of in the municipal waste stream Please contact the installer or local authority for more information This symbol printed in the batteries in the master unit is information for end users according to the EU directive 2006 66 EC article 20 annex II Batteries at their end of life should be disposed of separately from general household waste If a chemical symbol is printed beneath...

Page 4: ... the new owner Precautions regarding installation WARNING Consult your dealer about installing the gateway Careless or inappropriate installation may cause an electric shock fire etc Be sure to store the main unit in a location that can be locked This product is equipped with a power terminal block on the outer surface of the gateway main unit Be sure to observe this to prevent an electric shock o...

Page 5: ... operate the status of air conditioners and heat source units in remote locations via the Internet Also a wide variety of air conditioners such as package air conditioners for stores and room air conditioners as well as multi air conditioners for buildings can be connected 2 3 M ACCESS Gateway Roles The M ACCESS gateway the gateway which is used as a repeater between the air conditioner heat sourc...

Page 6: ...ations Single phase AC200 240V 10 50Hz 60Hz 3 Operating conditions Power on operation status Power off status Ambient temperature 0 to 40 C 20 to 70 C Relative humidity 85 RH or less 40 to 90 RH or less 4 Size H 140 mm W 260 mm D 93 mm 5 Weight Approx 1 6 kg 6 Network setting factory default IP address 192 168 0 110 Subnet mask 255 255 255 0 Default gateway No setting ...

Page 7: ...r wireless connection recommended For the wireless connection method you need to prepare a wireless router an optional item including a cradle separately For wired connection For the wired connection method install the gateway in the customer s network For the gateway network settings check with the customer s network administrator and confirm the available address information IP address subnet ma...

Page 8: ...een resolution 1364 768 pixels or more OS Microsoft Windows10 Windows11 Web browser Microsoft Edge Google Chrome Mozilla Firefox The screenshots from Windows 10 and Microsoft Edge are shown to describe procedures in this document 2 Internet Properties settings Open Control Panel select Internet Options and make settings as follows Security Internet Medium Local intranet Medium low Privacy Medium C...

Page 9: ...uter into the cradle and connect it to the hub via the wired LAN For the connection method of the wireless router using the cradle refer to the instruction manual of the wireless router 2 Confirmation of IP address of wireless router Confirm the LAN side IP address of the wireless router and make a note of the number For the confirmation method follow the instructions in the wireless router manual...

Page 10: ...etting of PC used to make settings On the Windows desktop screen of your PC select Start Settings Network Internet Status Change adapter options Ethernet Properties Internet Protocol Version 4 TCP IPv4 Then proceed to the Properties screen select Use the following IP address and set the following IP address to your PC IP address 192 168 0 100 Subnet mask 255 255 255 0 ...

Page 11: ...ISTZ220019A 11 ...

Page 12: ... set to 192 168 0 110 by factory default Enter the user ID and password and press the Login button User ID Admin Password 123456 Enter the URL for the gateway setting screen in the address bar of the browser URL for gateway setting screen http XXX XXX XXX XXX XXX XXX XXX XXX Indicates the gateway s IP address This is set to 192 168 0 110 by factory default Enter the user ID and password shown belo...

Page 13: ... on the left side of the screen and make IPv4 settings by referencing below Also the gateway has a function to send a stop command to all the connected air conditioners if no communication has been established with the server for 24 hours To enable the function select the check box shown in below If you want to disable it clear the check box ...

Page 14: ...ur PC select Start Settings Network Internet Status Change adapter options Ethernet Properties Internet Protocol Version 4 TCP IPv4 For details on how to proceed on the screen refer to step 3 1 ゲートウェイ パソコンの設定例 IPアドレス 192 168 0 101 192 168 0 121 サブネットマスク 255 255 255 0 同左 A部 B部 A部 B部 IP address setting example Set the A part of the IP address to the same value as the gateway For the B part set a val...

Page 15: ...n account Start the web browser from your PC enter the M ACCESS URL https mhi m access net in the address bar and press the Enter key Then follow the steps below an e mail is sent to the address you entered in step Access the URL for registration described in the e mail to activate the account 5 2 Log in to M ACCESS Log in to M ACCESS with the account you created in step 5 1 ...

Page 16: ...ISTZ220019A 16 5 3 Add a site From the MY SITES screen displayed after login follow the steps below to add a site ...

Page 17: ...ISTZ220019A 17 5 4 Add the gateway to the site Follow the steps below and add the gateway to the site the activation key of is displayed This value is required in step 5 5 so make a note ...

Page 18: ...D Admin Password 123456 5 6 Enter the activation key The gateway setting screen is displayed Select CGW Activation from the menu on the left side of the screen and enter the activation key you acquired in step 5 4 Enter the URL for the gateway setting screen in the address bar of the browser URL for gateway setting screen http XXX XXX XXX XXX XXX XXX XXX XXX Indicates the gateway s IP address spec...

Page 19: ... conditioners heat source units Register the information of air conditioners or heat source units connected to the gateway 6 1 Select the communication type Follow the steps below on the screen shown in step 5 7 For the communication type select one of the following types according to the units connected to the gateway For air conditioner Superlink For heat source unit Remote terminal ...

Page 20: ...h M ACCESS Follow the steps below to register information about connected units in M ACCESS s setup process Please refer to 2 Setting of the M ACCESS User s Manual for more details of how to set and what information to enter For VRF ...

Page 21: ...ISTZ220019A 21 ...

Page 22: ...ISTZ220019A 22 For PAC connected via interface ...

Page 23: ...ISTZ220019A 23 ...

Page 24: ...ISTZ220019A 24 For heat source unit ...

Page 25: ...ISTZ220019A 25 7 Group setting for indoor units This step is required only when air conditioners are connected to the gateway 7 1 Create a group and register indoor units Follow the steps below ...

Page 26: ...ISTZ220019A 26 ...

Page 27: ...STZ220019A 27 7 2 Image registration and layout setting Register the background image for the layout Next arrange locations of the indoor units registered in step 7 1 on the image Follow the steps below ...

Page 28: ...ISTZ220019A 28 ...

Page 29: ...ommunication check Follow the steps below to reboot the gateway The information registered in step 6 2 will then be transferred to the gateway If x icon still appears on the screen after rebooting please follow the troubleshooting step below ...

Page 30: ...e of the screen By referring to the displayed details check the connection status on the superlink side SuperLink Status According to SuperLink Status execute the following OK Confirm whether the Superlink signal line is securely connected to the indoor unit for which the icon is displayed on the M ACCESS screen NG Confirm whether the Superlink signal line is securely connected to the gateway Conf...

Page 31: ...isplayed details check the connection status on the remote terminal communication side Remote Terminal Status According to Remote Terminal Status execute the following OK Confirm whether the Remote terminal board communication wire is securely connected to the heat source unit for which the icon is displayed on the M ACCESS screen NG Confirm whether the Remote terminal board communication wire is ...

Page 32: ...ISTZ220019A 32 9 User addition and authority setting Follow the steps below to register the user in the site ...

Page 33: ...TZ220019A 33 10 Removal of setting devices PC and hub As shown below remove the PC used to make settings and the hub connected in step 1 and connect the gateway and wireless router directly to a LAN cable ...

Page 34: ...the web browser from your PC enter the M ACCESS URL https mhi m access net in the address bar and press the Enter key Then enter the e mail address and password and click the SIGN IN button 11 2 Check the latest data reception time of the gateway From the MY SITES screen click DETAILS of the building where the gateway is installed this time Pull down Site setting and click Gateway Check that the l...

Page 35: ...lled this time Pull down Other unit info and click Transfer request Press the REQUEST button Execute step again Then pull down Other unit info and click Daily report data Check whether the daily report data from midnight to the present time of the same day is displayed in the Other field It may take 10 minutes for the daily report data to be displayed depending on the radio wave conditions ...

Page 36: ...ISTZ220019A 36 This completes the installation procedure ...

Page 37: ... server address Whether or not to use a proxy server If you cannot obtain the address information from the customer follow the steps below to obtain the address information necessary for the Internet connection and also obtain usage approval from the customer 1 1 Connect your PC to the customer s network As shown below connect the PC used to make settings and the gateway to the customer s network ...

Page 38: ...ISTZ220019A 38 ...

Page 39: ... in the address bar using single byte characters and press the Enter key https www mhi mth co jp en When the homepage of Mitsubishi Heavy Industries Thermal Systems Co Ltd website is displayed the Internet connection has been made successfully Homepage of Mitsubishi Heavy Industries Thermal Systems Co Ltd ...

Page 40: ... Start Windows System Command Prompt When the command prompt screen appears type ipconfig and press the Enter key After that check the address information IP address subnet mask and default gateway displayed in Ethernet Use the address information you confirmed here for the gateway Click Start Windows logo Pull down Windows System Select Command Prompt Type ipconfig and press the Enter key Make a ...

Page 41: ...creen refer to step 1 2 2 2 Log in to the gateway setting screen Start the web browser from your PC enter the following URL in the address bar and press the Enter key http XXX XXX XXX XXX XXX XXX XXX XXX indicates the gateway s IP address The gateway s IP address is set to 192 168 0 110 by factory default Enter the user ID and password and press the Login button User ID Admin Password 123456 Enter...

Page 42: ...n the left side of the screen and make IPv4 settings by referencing and below Also the gateway has a function to send a stop command to all the connected air conditioners if no communication has been established with the server for 24 hours To enable the function select the check box shown in below If you want to disable it clear the check box ...

Page 43: ... select Start Settings Network Internet Status Change adapter options Ethernet Properties Internet Protocol Version 4 TCP IPv4 Properties For details on how to proceed on the screen refer to step 1 2 ゲートウェイ パソコンの設定例 IPアドレス 192 168 0 101 192 168 0 121 サブネットマスク 255 255 255 0 同左 A部 B部 A部 B部 Gateway PC setting example IP address Subnet mask 192 168 0 101 A part B part IP address setting example Set th...

Page 44: ...n account Start the web browser from your PC enter the M ACCESS URL https mhi m access net in the address bar and press the Enter key Then follow the steps below an e mail is sent to the address you entered in step Access the URL for registration described in the e mail to activate the account 4 2 Log in to M ACCESS Log in to M ACCESS with the account you created in step 4 1 ...

Page 45: ...ISTZ220019A 45 4 3 Add a site From the MY SITES screen displayed after login follow the steps below to add a site ...

Page 46: ...ISTZ220019A 46 4 4 Add the gateway to the site Follow the steps below and add the gateway to the site the activation key of is displayed This value is required in step 4 5 so make a note ...

Page 47: ...D Admin Password 123456 4 6 Enter the activation key The gateway setting screen is displayed Select CGW Activation from the menu on the left side of the screen and enter the activation key you acquired in step 4 4 Enter the URL for the gateway setting screen in the address bar of the browser URL for gateway setting screen http XXX XXX XXX XXX XXX XXX XXX XXX Indicates the gateway s IP address spec...

Page 48: ...he image in 4 4 to the one below 5 Site setting Follow the steps from 6 to 9 introduced in 3 4 Installation Procedure in Wireless Method of this setup manual 6 Removal of setting devices PC and hub As shown as follows remove the PC used for settings and the hub connected in step 1 Next connect the gateway to the customer s network ...

Page 49: ...e web browser from your PC enter the M ACCESS URL https mhi m access net in the address bar and press the Enter key Then enter the site ID user ID and password then click the SIGN IN button 7 2 Check the latest data reception time of the gateway From the MY SITES screen click DETAILS of the building where the gateway is installed this time Pull down Site setting and click Gateway Check that the la...

Page 50: ...led this time Pull down Other unit info and click Transfer request Press the REQUEST button Execute step again Then pull down Other unit info and click Daily report data Check whether the daily report data from midnight to the present time of the same day is displayed in the Other field It may take 10 minutes for the daily report data to be displayed depending on the radio wave conditions ...

Page 51: ...ISTZ220019A 51 This completes the installation procedure ...

Page 52: ...0 Check that the LAN cable between the gateway and PC is correctly connected If you do not know the gateway s IP address refer to How to initialize the gateway s IP address and initialize the IP address The latest data reception time of the gateway is not updated on the M ACCESS server side Check that each unit is correctly connected The gateway network settings may be incorrect Check the setting ...

Page 53: ...sing a harness etc 3 Turn the gateway on and wait for about two minutes Then the gateway s IP address setting is reset to the factory default Gateway network settings at factory default IP address 192 168 0 110 Subnet mask 255 255 255 0 Default gateway No setting 4 After completing the procedure turn the gateway off again remove the harness connected in step 2 and then turn the power on again If y...

Page 54: ... be a fee for relocation Repairs after the free service warranty period Consult your dealer Warranty period is one year from installation There will be charges when repairs is required after the warranty period Questions For after sales service consult your dealer Please read and give consent to the latest EU GDPR privacy policy when using RM CGW E1 and M ACCESS Dealer Information Please fill in t...

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