Appendices
89
Appendix F: Troubleshooting, continued
N etCommand IR Control
Symptom
Remarks
3.
The A/V receiver is the selected audio source
but there is no sound.
Check to see if the A/V Receiver power is turned on.
•
A/V Receiver Set Up for Audio-Only Switching
•
With A/V receiver power turned on, redisplay the
-
Input Selection menu and press ENTER to allow
NetCommand to correctly select the A/V Receiver
input.
Incorrect setup in the Inputs > AVR menu. Check the
-
device connection assigned in the AV Receiver menu.
A/V Receiver Set Up for Audio and Video Switching over HDMI
•
If the device is connected only to the TV (e.g., on ANT1,
-
ANT 2, or the convenience jacks), verify that the TV’s
AUDIO OUTPUT is connected to the A/V receiver.
The A/V receiver is not switching properly because
-
you have not learned the inputs. See “Setting Up
NetCommand Control of an A/V Receiver,” page 60 .
4.
There is no sound from the A/V receiver
for my DVD player or other surround sound
device even though I learned the IR code for
the A/V receiver’s DVD input or other input.
(A/V Receiver Set Up for Audio-Only Switch-
ing)
NetCommand A/V receiver setup for the DVD player or digital
surround sound device or other device is not switching prop-
erly. See chapter 6, “NetCommand IR Control,” and perform
A/V receiver setup for a digital surround sound device as
described under “A/V Receiver Control: Automatic Audio
Switching,” page 61 .
5.
There is no sound or picture from the A/V
receiver for my DVD player or other device
connected to the A/V receiver; the A/V
receiver should be sending video to the TV
over an HDMI cable.
(A/V Receiver Set Up for Audio and Video
Switching over HDMI)
NetCommand A/V receiver setup is not switching audio and
video inputs properly. See “Setup to Control Automatic Audio
and Video Switching via HDMI,” page 64 .
6.
I’ve selected my DVD player or other sur-
round sound device in combination with the
TV speakers but hear no sound from the TV
speakers.
A/V Receiver Set Up for Audio-Only Switching
•
If you have only an audio connection from the device to the
A/V receiver, a physical audio connection from the device
to the TV is also required.
Connect the left and right audio output from the device
-
to the appropriate TV audio input. Now you can hear
audio from the device through either the TV speakers or
the A/V receiver.
To switch audio sources, press AUDIO, press
-
to
show the Speakers option, then press to select AV
Receiver or TV.
A/V Receiver Set Up for Audio and Video Switching over HDMI
•
With your DVD player connected to the A/V receiver, only
video is passed from the A/V receiver to the TV because of
copy-protection restrictions on the HDMI signal
7.
I “learned” the RECORD key for my VCR/DVR
but when I pressed the RECORD key, the
VCR/DVR did not record anything.
Check that the VCR or DVR is receiving a signal directly from
your cable box or satellite receiver.
