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Call Features

Page 18

Mitel

®

 Single-Line Phone User Guide – Issue 13, September 2009

To turn on Call Forwarding:

a. Enter one of the following Call Forward feature codes:

o

355: All Calls

o

356: If No Answer 

o

357: If Busy

o

358: If No Answer or Busy

b. Enter an extension number, or enter an outside line access code followed by a 

telephone number.

To turn off Call Forwarding:

Lift the handset, and then dial 355.

5. Hang 

up. 

Summary of Contents for Single-Line

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Page 2: ...Single Line M I T E L Phone User Guide ...

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Page 4: ...ial the emergency number 911 U S or 999 112 Europe The system immediately places the emergency call as soon as you dial the number even if you do not select an outside line Placing External Calls 1 Lift the handset and dial the Outgoing Call feature code 8 is the default code 2 Dial the number Redialing External Numbers Lift the handset and dial 380 The line is automatically selected and the numbe...

Page 5: ...ls External 1 While on the first call perform a hookflash You hear two short tones 2 Select an outgoing line and dial the number If desired wait for an answer and announce the call 3 Hang up If the number is busy there is no answer or the transfer is refused hookflash twice to return to the caller Retrieving Messages When you lift the handset you hear six quick tones followed by intercom dial tone...

Page 6: ...information for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks mentioned in ...

Page 7: ...nt WEEE Directive 2002 96 EC was established by the European Union to minimize negative impact on the environment control hazardous substances and curtail landfill expansion by using the best available recovery and recycling techniques Software Compatibility Depending upon which software version your telephone system is using some of the features included in this guide may not be available for you...

Page 8: ... from lightning Do not use the phone to report a gas leak in the vicinity of a leak Do not connect directly to the Public Switched Telephone Network PSTN Any connection of this phone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equ...

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Page 10: ...ering Waiting Calls 7 Placing Calls 8 Placing Emergency Calls 8 Placing Internal Calls 8 Requesting a Callback Queuing the Phone 8 Placing External Calls 8 Redialing a Number 9 Using Speed Dial 9 Using System Speed Dial 9 Using Station Speed Dial 10 Dialing Station Speed Dial Numbers 10 Deleting Speed Dial Entries 10 Call Features 11 Using Ring Intercom Always 11 Using Off Hook Voice Announce 11 P...

Page 11: ...rogramming 17 Entering a Remote Programming Password 17 Using Remote Programming 17 Messages 19 Using Messages 19 Leaving Messages at Other Extensions 19 Retrieving Messages 19 Canceling Messages Left at Other Extensions 20 Deleting Messages 20 Paging Other System Users 20 Using Do Not Disturb 21 Hunt Groups 23 UCD and ACD Hunt Groups 23 Hunt Group Calls Enabled Disabled 23 Logging in to ACD Hunt ...

Page 12: ...phone system come equipped with many features To help you understand what everything means read the following information before you use your phone Your telephone system may be programmed for one or two dial tones Systems with two dial tones have one for intercom calls and one for outside calls Many features time out if you wait too long before performing the next step If this happens you must han...

Page 13: ...names and extension numbers Contact your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site at www mitel com All sales service and support are coordinated at the local level Returning to Default Operation You can return your phone to default levels at any time This feature cancels Do Not...

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Page 15: ...el Left Message 20 366 Message Delete Message 20 368 Message Leave Message 19 367 Page 20 7 Page Receive On and Off 20 325 Personal Call Routing On 16 363 Personal Call Routing Off 16 362 Personal Call Routing On Off 16 364 Personal Call Routing Handoff 16 388 Program Station Password 17 392 Queue Callback Request 8 6 Record A Call 16 385 Redial 9 380 Remote Programming 17 359 Reverse Transfer Cal...

Page 16: ...des Standard account codes Automatically entered into the telephone record report whenever you place a call Forced account codes Entered before you can place an outside call Optional account codes Entered at any time during a call To enter an optional account code 1 Perform a hookflash and then dial 390 2 Enter the optional account code If the optional account code is not immediately accepted pres...

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Page 19: ...ns on page 19 Requesting a Callback Queuing the Phone When you request a callback queue the phone the system automatically calls to connect you to the extension when it becomes available To request a callback If there is no answer or if the extension is busy perform a hookflash dial 6 and then hang up When the extension becomes available your extension rings To cancel the callback request Lift the...

Page 20: ...er selecting a line perform a hookflash and then dial 380 The number is redialed automatically Using Speed Dial You can use speed dial to quickly dial stored phone numbers Speed dial numbers are either stored in the system System Speed Dial or in your phone Station Speed Dial and are identified by a location number Once programmed you can quickly dial these numbers by entering a feature code and d...

Page 21: ...To dial a Station Speed Dial number 1 Lift the handset If you are placing an outside call select an outgoing line 2 Perform a hookflash and then dial 382 3 Dial the desired location 0 to 9 Deleting Speed Dial Entries To delete a Station Speed Dial entry 1 Lift the handset and then dial 383 2 Enter the speed dial location 0 to 9 3 Enter a hookflash and then hang up NOTE You cannot use hyphens or co...

Page 22: ...g the Ring Intercom Always feature Lift the handset and then dial 377 Using Off Hook Voice Announce Off Hook Voice Announce1 allows you to talk to the phone user on his or her handsfree speakerphone even though the user already has a call in progress on the handset This feature is not available if your phone has the Ring Intercom Always feature enabled To use Off Hook Voice Announce 1 Do not hang ...

Page 23: ...outgoing line and then dial the number If desired wait for an answer and then announce the call 3 Hang up If the number is busy there is no answer or the transfer is refused hookflash twice to return to the caller Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are away from...

Page 24: ...ng feature codes from the table above 2 Hang up System Forwarding System Forwarding allows your system administrator to route calls based on the type of call and the idle or busy status of your phone You cannot program the System Forward destination you can only turn it on or off Contact your system administrator for more information To turn System Forwarding on or off Lift the handset and then di...

Page 25: ...call When you answer the call you are immediately connected to the other parties at the new destination When the call is switching over to the new destination there may be a momentary break in audio which may be noticeable to the other parties on the call Pull The Handoff pull function allows you to pull a call that was previously routed to your mobile or home phone back to the main extension The ...

Page 26: ...mobile phone or home phone voice mailbox If you do not have a voice mailbox the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed routing steps To use the Personal Call Routing Handoff push feature 1 While on an active call at your phone perform a hookflash and then dial 388 The call rings all of your associated des...

Page 27: ...onference parties on Individual Hold allowing you to toggle between the held parties and speak to one party at a time To place a call on hold 1 Perform a hookflash and then dial 336 2 Hang up or place another call To return to a call that is on hold 1 Lift the handset or perform a hookflash 2 Dial 336 Using Record A Call If your telephone system is equipped with a voice processor voice mail you ma...

Page 28: ...ain followed by You hear a confirmation tone To change the station password from another phone see Using Remote Programming below Using Remote Programming To use Remote Programming 1 Do one of the following Call your Direct Inward System Access DISA number provided by your system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension numbe...

Page 29: ...ding a Enter one of the following Call Forward feature codes o 355 All Calls o 356 If No Answer o 357 If Busy o 358 If No Answer or Busy b Enter an extension number or enter an outside line access code followed by a telephone number To turn off Call Forwarding Lift the handset and then dial 355 5 Hang up ...

Page 30: ...internal call 1 Perform a hookflash and then dial 365 2 Wait for the message center to answer and then leave a message If there is no answer or if the phone is busy when you place an internal call you can do the following Stay on the line and wait for the phone to become available Do not hang up After a system timer expires you hear music until the phone is available You cannot do this if the call...

Page 31: ...nouncements through phone speakers or external speakers if applicable Your system may use page zones to prevent announcements from transmitting through every phone in the system Each page zone contains a different combination of extensions and external paging equipment Contact your system administrator for page zone information You can use the following table to save the page zone information for ...

Page 32: ...mn for reference Because the system DND message only uses one line of the display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers with a display phone will see IN MEETING UNTIL 3 30 To turn on DND 1 Lift the handset and then dial 372 2 Dial a two digit number for the DND ...

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Page 34: ...o receive calls ACD Hunt Groups Automatic Call Distribution ACD agents log in to the ACD hunt group to receive calls The system distributes calls to ACD hunt groups as follows o Agent IDs Each agent is assigned an Agent ID number for logging in to the hunt group see the next section Hunt group calls are distributed to logged in agents according to their Agent ID number instead of their extension n...

Page 35: ...t groups at once or log out of each hunt group one at a time To log out of one or more ACD hunt group Do one of the following Lift the handset and then dial 328 to log out of all of your ACD hunt groups Lift the handset and then dial 327 to log out of one hunt group at a time Stopping the ACD Hunt Group Wrap up Timer Each time you end an ACD hunt group call a wrap up timer starts Until this timer ...

Page 36: ...rform a hookflash and then dial 375 2 If not preprogrammed dial the Agent Help Extension number 3 If the Agent Help Extension accepts the call you hear the Agent Help tone and the supervisor can monitor or join your call If the Agent Help Extension rejects the call you hear a confirmation tone 1 This feature may or may not be enabled for your system NOTE If you hear repeating tones one of the foll...

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Page 38: ...ss 8 Conference Calls dropping out of 16 ending 16 placing 16 Contact Information 2 D Default access codes 3 feature codes 3 system access codes 3 Default Operation returning to 2 Do Not Disturb using 21 E Emergency Calls placing 8 Extension Numbers 3 External Calls placing 8 External Numbers redialing 9 F Feature Codes using 3 H Hunt Group Calls Enabled Disabled 23 Hunt Groups Agent Help requesti...

Page 39: ... disabling 15 handoff 15 R Record A Call using 16 Remote Programming 17 password entering 17 using 17 Reverse Transfer Call Pickup using 12 Ring Intercom Always using 11 S Speed Dial entries deleting 10 Station using 10 System using 9 using 9 Station Messages leaving 19 Station Speed Dial numbers deleting 10 dialing 10 storing 10 numbers dialing 10 using 10 System Forwarding 13 System Speed Dial u...

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Page 41: ...Part No 550 8107 Issue 13 September 2009 A661 9218A ...

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