Mitel DBC224 Directions For Use Manual Download Page 34

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20/1553-ANF 901 54 Uen F3 2016-03-14

ALLS

PBX

OPERATOR

5.12 MESSAGE

DIVERSION

Message diversion is a part of the interception facility.

5.12.1 EXTERNAL

CALLS

DIVERTED

TO THE PBX OPERATOR CONSOLE

When a public network call is diverted to your console due to the called extension has
activated message diversion.

Summary of Contents for DBC224

Page 1: ...DIRECTIONS FOR USE DIRECTIONS FOR USE MiVoice 4224 Operator DBC224 for MiVoice MX ONE Marie Lundamrk mlundmark Tero Silvennoinen EBC BES DDC...

Page 2: ...editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written...

Page 3: ...t configurations to meet the customer s needs The PBX operator can be set up to work in the following environments In a stand alone exchange In a private network Serving a customer group 1 3 1 IN A ST...

Page 4: ...ll customers or each customer can have a PBX operator of their own 1 3 4 CUSTOMER CENTRALIZED PBX OPERATOR In an ISDN network environment with more than one exchange and where the Customer group funct...

Page 5: ...bles you to monitor the number name and status of incoming and outgoing calls These displays shows the following information For information about the Option Unit see 11 1 Option Unit on page 108 Note...

Page 6: ...PICTURE DRAWING 2 2 KEYS 2 2 1 STANDARD DIAL KEYS The standard dial keys are used in the same way as the keypad on any standard push button telephone Included are the digits 0 through 9 for number di...

Page 7: ...cted party ies and press again to regain speech contact with the connected party ies There is a LED associated with this key The MUTE LED is ON when the feature is activated In idle activates the sile...

Page 8: ...o a busy extension or an external line ANS EXT Answer extend key The ANS EXT key is used for answering incoming calls call extending start of automatic ring signal and parking of an external line or e...

Page 9: ...ring call set ups such as paging international calls long distance calls person to person calls etc There is a LED associated with this key The Monitor loop LED flashes slowly when the feature is acti...

Page 10: ...knowledged by pressing the Alarm key Automatic answer Press this key to put the PBX operator console in the automatic answer mode Calls are automatically switched through to you without having to pres...

Page 11: ...be ON when the console is in the continuous ring mode Flash The Flash key when pressed causes a time break on a connected external line only for certain analog external lines the same as a switch hoo...

Page 12: ...PBX operator queue 1 3 Type of incoming call presented 1 4 Indicates if trunk metering paging function or serial marking is active 1 5 Console status exchange status BLOCKED Console is blocked DIVERT...

Page 13: ...shows the second connection being handled by the console The most common situation is that of an extension to which an incoming call is being extended The second row display provides the following in...

Page 14: ...commands TRK is default ABSENT Absent ANSWER Answer BLOCKED Blocked BUSY Busy CONFER Conference CONGEST Congestion C WAITING Call waiting DATA EXT Data extension DTMF TONE Suffix dialing EXTENSION Vo...

Page 15: ...ocal mode L LOCKED Line locked out MEMBER Member in conference NO DIST Do not disturb NO RESP No response OPERATOR PBX operator OUTGOING Outgoing external line RECALL Recall RESERVED Reserved SPEECH S...

Page 16: ...rovides information regarding either an external line an extension or a PBX operator for the source side Extensions 19 digit source destination ID External line 9 digit external line identity 1 First...

Page 17: ...messages 5 2 System time alarm class or maintenance status The time could be shown in either 12 or 24 hour format programmable from a maintenance terminal abcdefghijklmnopqrs 1234567890 Display with...

Page 18: ...ESSORIES 2 5 1 HEADSET OPTIONAL To switch from handset to headset Press the headset key The headset key lamp is turned on Replace the handset To switch from headset to handset Lift the handset To use...

Page 19: ...RVICE If all consoles are in the state of absence the exchange is switched to night service The OFF DUTY extinguishes and the NIGHT SERV lights When an exchange is in the state of night service presen...

Page 20: ...waiting more than a pre defined time are always signaled with a continuous acoustic signal 3 4 2 MANUAL OR AUTOMATIC ANSWER When the console is programmed for automatic answer you do not need to pres...

Page 21: ...DBC224 FOR MIVOICE MX ONE 21 20 1553 ANF 901 54 Uen F3 2016 03 14 3 4 3 MANUAL OR AUTOMATIC EXTENDING When the console is programmed for automatic extending you do not need to press the ANS EXT key in...

Page 22: ...are defined by the system administrator and are limited to the following operator call cases Terminating on a busy party for example get busy tone Terminating on a free party for example get ring ton...

Page 23: ...and call back can be programmed with melodies For more details see 10 Other features on page 99 programming 4 2 5 SILENT RINGING If the Mute key is pressed during idle the tone ringer will not be act...

Page 24: ...le it can be a An incoming DID call is indicated with PUBLIC TRK in the 1 3 field If the call is rerouted to the console REROUTED lights in the 1 3 field Press ANS EXT to answer the call 5 3 RECORDED...

Page 25: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 25 20 1553 ANF 901 54 Uen F3 2016 03 14 5 4 2 REROUTED CALL When a rerouted call from a CAS line is signaled...

Page 26: ...HE PSTN ISDN 5 5 1 NEW CALL When an incoming public network call from an ISDN line is signaled Note In a fully equipped ISDN environment 3 1 shows the subscriber number when a call is presented to the...

Page 27: ...20 1553 ANF 901 54 Uen F3 2016 03 14 Note In a fully equipped ISDN environment 3 1 shows the subscriber number when a call is presented to the console 5 6 CALL FROM A PRIVATE NETWORK CCS 5 6 1 NEW CAL...

Page 28: ...LLS TO A PBX OPERATOR 5 6 2 REROUTED CALL Not applicable 5 7 CALL FROM A TIE LINE CAS 5 7 1 NEW CALL When an incoming private network call from a tie line is signaled 5 7 2 REROUTED CALL When a rerout...

Page 29: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 29 20 1553 ANF 901 54 Uen F3 2016 03 14 5 8 CALL FROM AN EXTENSION 5 8 1 NORMAL CALL Call from an extension who has dialed a common operator number...

Page 30: ...N EXT lights if the calling party is ISDN terminals Call from an extension who has dialed an individual operator number Note In the 2 1 field ISDN EXT lights if the calling party is ISDN terminals 5 8...

Page 31: ...24 FOR MIVOICE MX ONE 31 20 1553 ANF 901 54 Uen F3 2016 03 14 5 9 CALL FROM A PBX OPERATOR Call from a PBX operator who has dialed a common operator number Call from a PBX operator who has dialed an i...

Page 32: ...016 03 14 32 CALLS TO A PBX OPERATOR 5 10 EMERGENCY CALL 5 10 1 FROM AN EXTENSION When an emergency call from an extension is signaled 5 10 2 FROM A PRIVATE NETWORK CCS When an emergency call from a p...

Page 33: ...OPERATOR DBC224 FOR MIVOICE MX ONE 33 20 1553 ANF 901 54 Uen F3 2016 03 14 5 10 3 FROM A TIE LINE CAS When an emergency call from a tie line is signaled 5 11 DIVERTED CALL When a call is diverted to...

Page 34: ...ATOR 5 12 MESSAGE DIVERSION Message diversion is a part of the interception facility 5 12 1 EXTERNAL CALLS DIVERTED TO THE PBX OPERATOR CONSOLE When a public network call is diverted to your console d...

Page 35: ...03 14 5 12 2 EXTENSION CALL DIVERTED TO THE PBX OPERATOR CONSOLE When an extension call is diverted to your console due to the called extension has acti vated message diversion 5 12 3 SIMPLIFIED INTER...

Page 36: ...be shown Note Extending is not possible to a not available cordless or IP extension 6 1 TO AN EXTENSION IN OWN EXCHANGE OR PRIVATE NETWORK CCS Note When the extension has personal number activated see...

Page 37: ...applicable to generic extensions or ISDN terminals Automatic ringing and Automatic ringing with maintained A party speech are applicable for all types of extensions 6 1 1 3 Automatic extending The ca...

Page 38: ...20 1553 ANF 901 54 Uen F3 2016 03 14 38 EXTENDING OF CALLS PARTY ON LEFT SIDE 6 1 2 BUSY Note If it is an urgent call you can intrude on the busy line See section Intrusion and force release...

Page 39: ...e busy line See section Intrusion and force release Note There can be 1 9 calls camped on Contact the system administrator to get information about the number of calls that can be camped on 6 1 4 BARR...

Page 40: ...3 2016 03 14 40 EXTENDING OF CALLS PARTY ON LEFT SIDE 6 1 5 BARRED DUE TO TRAFFIC MATRIX When you answer an incoming DID call which is rerouted due to the connection to the requested party is restrict...

Page 41: ...14 Note Manual ringing is not applicable to generic extensions or ISDN terminals Automatic ringing and Automatic ringing with maintained A party speech are applicable for all types of extensions 6 1...

Page 42: ...7 CALL TO A DIVERTED PARTY When you call a diverted extension on the right side See section Call to external follow me party if divertee is an external party 6 1 8 CALL TO AN EXTERNAL FOLLOW ME PARTY...

Page 43: ...before ring signal is generated When you call an extension on the right side with a personal number list activated and extend towards the deflect to party after ring signal is generated Note If the o...

Page 44: ...LEFT SIDE 6 3 TO A GROUP NUMBER IN YOUR OWN EXCHANGE OR A PRIVATE NETWORK CCS 6 3 1 MANUAL EXTENDING When you dial a group number on the right side 6 3 2 AUTOMATIC EXTENDING The call is extended auto...

Page 45: ...roup 6 4 TO PAGING IN YOUR OWN EXCHANGE ONLY You can extend calls to a paging unit If the called person cannot be paged via the paging function RESTRICTED in field 5 1 will be displayed 6 4 1 TO A PAG...

Page 46: ...CALLS PARTY ON LEFT SIDE 6 4 2 MESSAGE PAGING The paging unit can be equipped to permit message paging The messages are trans mitted as pre defined digit codes containing a maximum of ten digits The m...

Page 47: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 47 20 1553 ANF 901 54 Uen F3 2016 03 14 6 5 TO A TIE LINE CAS 6 6 TO THE PSTN CAS...

Page 48: ...environment 3 2 field shows the subscriber number when the called party is rung 6 8 BYPASSING CALL DIVERSION 6 8 1 WHEN THE CALL IS NOT DIVERTED TO THE CALLING OPERATOR If you wish to extend calls to...

Page 49: ...E 49 20 1553 ANF 901 54 Uen F3 2016 03 14 6 8 2 WHEN THE EXTENSION IS DIVERTED DIRECT DIVERSION OR FOLLOW ME TO THE CALLING OPERATOR OR AN OPERATOR GROUP WHERE THE CALLING OPERATOR IS A MEMBER If you...

Page 50: ...14 50 EXTENDING OF CALLS PARTY ON LEFT SIDE 6 8 3 WHEN THE EXTENSION IS MESSAGE DIVERTED TO THE CALLING OPERATOR OR AN OPERATOR GROUP WHERE THE CALLING OPERATOR IS A MEMBER If you wish to extend calls...

Page 51: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 51 20 1553 ANF 901 54 Uen F3 2016 03 14...

Page 52: ...ssing the ANS EXT key No indi cation is displayed to show that the call is parked by this procedure The parked call is time supervised you are recalled if the call is not retrieved within a pre define...

Page 53: ...e recalled if the call is not retrieved within a pre defined time This procedure can be applied to a conference call Note The loop keys Loop 1 4 can also be used to extend calls The relevant Loop LED...

Page 54: ...conference call 7 2 ANNOUNCING Announcing is used when you receive a call that you consider should be announced before being extended This can only be done when the called party is in your own exchan...

Page 55: ...016 03 14 7 2 1 EXTENSION IS FREE Note Manual ringing is not applicable to generic extensions or ISDN terminals Automatic ringing and Automatic ringing with maintained A party speech are applicable fo...

Page 56: ...recalled 7 3 RECALL The following calls are time supervised When the call is not retrieved or answered within a pre defined time changeable by the system administrator the call will appear on the con...

Page 57: ...3 ANF 901 54 Uen F3 2016 03 14 The call is extended to a free extension The call is extended to a busy extension 7 3 1 PARKED CALL When a call is parked by the answer extend or parking key 7 3 2 EXTEN...

Page 58: ...ERVICE FEATURES If the extension answers 7 4 CALL METERING When an extension requests your assistance in making an outgoing call and this long distance call is to be metered 7 4 1 EXTENSION HANGS UP T...

Page 59: ...the extension shall be prevented from initiating or receiving other calls This procedure is not possible for generic extensions or ISDN terminals because manual ringing is not applicable The PBX opera...

Page 60: ...3 2016 03 14 60 SERVICE FEATURES Note Manual ringing is not applicable to generic extensions or ISDN terminals Automatic ringing and Automatic ringing with maintained A party speech are applicable for...

Page 61: ...MIVOICE MX ONE 61 20 1553 ANF 901 54 Uen F3 2016 03 14 7 4 2 THE EXTENSION IS WAITING WITH THE HANDSET OFF 7 4 3 EXTENDING DIAL TONE You can extend an external line plus dial tone to an extension who...

Page 62: ...20 1553 ANF 901 54 Uen F3 2016 03 14 62 SERVICE FEATURES...

Page 63: ...ch call The serial call facility can also be used to lock important calls and long distance calls before extending them This prevents calls from being lost in case they are not properly received by th...

Page 64: ...20 1553 ANF 901 54 Uen F3 2016 03 14 64 SERVICE FEATURES You will be recalled at each time a conversation is terminated When the last conversation is completed...

Page 65: ...d activated when you switch your console into the absent mode The diversion of recalls is canceled by either dialing the cancel procedure or by switching the console into the present mode 7 7 SUFFIX D...

Page 66: ...4 Uen F3 2016 03 14 66 SERVICE FEATURES 7 8 INTRUSION AND FORCE RELEASE If you have an urgent call for a busy extension you can enter the conversation in prog ress and possibly disconnect it in favour...

Page 67: ...IVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 67 20 1553 ANF 901 54 Uen F3 2016 03 14 7 8 1 THE EXTENSION CLASS OF SERVICE PERMITS INTRUSION If the extension wishes to finish conversation in progress...

Page 68: ...ATURES 7 8 2 THE EXTENSION CLASS OF SERVICE PREVENTS INTRUSION 7 9 CALL SPLITTING When there are two parties internal or external connected to the console call splitting allows you to converse private...

Page 69: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 69 20 1553 ANF 901 54 Uen F3 2016 03 14...

Page 70: ...nection to an external line internal or private network party 8 1 1 THE EXTENSION HANGS UP The PBX operator calls the extension first The procedure applies when the extension shall be prevented from i...

Page 71: ...RATOR DBC224 FOR MIVOICE MX ONE 71 20 1553 ANF 901 54 Uen F3 2016 03 14 The PBX operator calls the external party first This procedure applies when the extension shall be permitted to initiate or rece...

Page 72: ...n F3 2016 03 14 72 ASSISTANCE Note Manual ringing is not applicable to generic extensions or ISDN terminals Automatic ringing and Automatic ringing with maintained A party speech are applicable for al...

Page 73: ...MIVOICE MX ONE 73 20 1553 ANF 901 54 Uen F3 2016 03 14 8 1 2 THE EXTENSION IS WAITING WITH THE HANDSET OFF 8 1 3 EXTENDING DIAL TONE You can extend an external line plus dial tone to an extension who...

Page 74: ...SISTANCE 8 2 CONFERENCE 8 2 1 OPERATOR AS A CONFERENCE LEADER Note The maximum number of participants in a conference is 8 The maximum number and the mix of internal and external participants can vary...

Page 75: ...imum number of participants is added to the conference you are auto matically disconnected from the conference Note Manual ringing is not applicable to generic extensions or ISDN terminals Automatic r...

Page 76: ...n be included in a conference as a member As a conference member your console s right side cannot be used that is no operator features are allowed 8 3 INTERNAL GROUP HUNTING You can help a member of a...

Page 77: ...NUMBERS FOR EXTENSIONS You can program 10 individual abbreviated numbers for extensions who have been assigned the individual abbreviated number facility The translated number may have a length of max...

Page 78: ...ertee position answering position The divertee position can be another extension or a PBX operator and is specified from the maintenance terminal The extension needs to be assigned to access diversion...

Page 79: ...6 3 DIVERSION ON BUSY Incoming calls are diverted when the extension is busy 8 7 INTERNAL FOLLOW ME You can assist extensions in having their incoming calls diverted to an internal divertee position T...

Page 80: ...calls diverted to an external divertee position The extension must have access to the external follow me facility 8 8 1 TO ORDER EXTERNAL FOLLOW ME 8 8 2 TO CANCEL EXTERNAL FOLLOW ME 8 9 FOLLOW ME TO...

Page 81: ...DIVERSION You can assist extensions in activating message diversion facility Note The diversion reason is a pre defined one digit code 0 9 The estimated time or date of return 4 digits has the format...

Page 82: ...the default list is activated 8 12 PERSONAL NUMBER You can assist extensions in activating deactivating the Personal number facility Note When the list number is not entered the default list is activ...

Page 83: ...her features 8 15 GENERAL CANCELLATION You can cancel the following facilities on behalf of an extension by dialing a general cancellation command automatic call back diversion direct diversion on bus...

Page 84: ...9 CALLS FROM A PBX OPERATOR NO PARTY ON LEFT SIDE 9 1 TO ANY EXTERNAL LINE 9 1 1 FREE 9 1 2 ALL LINES ARE BUSY Supervision If you receive busy on dialing the route access code of a route you can start...

Page 85: ...rocedure can only be used when accessing a specific external line and it is busy If you receive busy on dialing the route access code of a route you can select any external line of that route and use...

Page 86: ...u receive busy on accessing a specific external line you can start supervision on the line You will be recalled when the line becomes free You will be recalled when the external line becomes free Forc...

Page 87: ...PERATOR DBC224 FOR MIVOICE MX ONE 87 20 1553 ANF 901 54 Uen F3 2016 03 14 9 3 TO AN ISDN SUBSCRIBER Note In a fully equipped ISDN environment the 3 1 field shows the subscriber number when the called...

Page 88: ...901 54 Uen F3 2016 03 14 88 CALLS FROM A PBX OPERATOR NO PARTY ON LEFT SIDE 9 4 TO A PRIVATE NETWORK CCS 9 5 TO A TIE LINE CAS 9 6 TO AN EXTENSION 9 6 1 CALLS TO A FREE EXTENSION When you call a free...

Page 89: ...erminals Automatic ringing and Automatic ringing with maintained A party speech are applicable for all types of extensions 9 6 2 CALLS TO A BUSY EXTENSION When you call a busy extension 9 6 3 CALLS TO...

Page 90: ...3 2 When the extension is diverted direct diversion or follow me to the calling operator or an operator group where the calling operator is a member A Diversion to the calling operator Internal and N...

Page 91: ...you wish to talk to the diverted extension Note The call cannot reach the divertee party because that is the calling operator itself C Diversion to an operator group where the calling operator is a me...

Page 92: ...e divertee party because that is the calling operator itself 9 6 3 3 When the extension is message diverted to the calling operator or an operator group where the calling operator is a member A Messag...

Page 93: ...Uen F3 2016 03 14 Note The call cannot reach the divertee party because that is the calling operator itself B Message diversion to an operator group where the calling operator is a member manual bypa...

Page 94: ...X OPERATOR NO PARTY ON LEFT SIDE Note The call cannot reach the divertee party because that is the calling operator itself 9 6 4 CALLS TO AN EXTENSION WHO HAS EXTERNAL FOLLOW ME When you call an exten...

Page 95: ...u can supervise the extension until it becomes free Note It is also possible to use supervision of a free extension Note Manual ringing is not applicable to generic extensions or ISDN terminals Automa...

Page 96: ...03 14 96 CALLS FROM A PBX OPERATOR NO PARTY ON LEFT SIDE 9 7 TO A PBX OPERATOR 9 8 ABBREVIATED DIALING 9 8 1 COMMON Common abbreviated numbers are the same for all users and are programmed centrally...

Page 97: ...1553 ANF 901 54 Uen F3 2016 03 14 9 8 2 INDIVIDUAL You are permitted to program up to 10 individual abbreviated numbers for your own use if you are assigned with the appropriate class of service The c...

Page 98: ...20 1553 ANF 901 54 Uen F3 2016 03 14 98 CALLS FROM A PBX OPERATOR NO PARTY ON LEFT SIDE 9 9 LAST EXTERNAL NUMBER RE DIAL...

Page 99: ...are routed to a pre defined extension s 10 2 2 INDIVIDUAL NIGHT SERVICE Incoming calls on a particular external line or a group of external lines will be rerouted to a pre defined extension or custom...

Page 100: ...t Use the following procedure to acknowledge the alarm The purpose with the acknowledgment of alarm is to avoid other operators from also reporting the alarm After acknowledgment you must report the a...

Page 101: ...a melody is programmed and activated the corresponding LED is lit when the melody mode is entered Note If no melody is programmed for the selected ring signal the selection will be ignored 10 4 1 MEL...

Page 102: ...responding message will be seen The examples show the default notes 10 4 4 CREATING A MELODY The telephone has the capability to handle a range of tones See the figure and table below to find out whic...

Page 103: ...ram mode the activated melody will be played In melody mode it is also possible to scroll through the activated melody note by note with the VOL keys Decreases or increases the pitch tone steps Press...

Page 104: ...LANGUAGE 10 6 EMERGENCY SWITCHING It is possible to switch the PBX into emergency state This means that only selected pre defined extensions will be able to initiate calls 10 7 MALICIOUS CALL TRACING...

Page 105: ...ion that is the called party must be engaged in a conversation speech state the called busy party must be either an extension or an individual external line 10 9 FAULT LOCATION There may be situations...

Page 106: ...the trouble date and time reported person correcting the problem date and time corrected fault reported fault found 10 10 HEARING LEVEL FUNCTION For people with impaired hearing the handset volume can...

Page 107: ...heck the firmware the key lamps and the display pixels When making a self test also the current firmware revision is displayed for some seconds To make the self test Press ANS EXT 4 simultaneously for...

Page 108: ...C225 01 KEY PANEL UNIT 419 01 AND OPTION UNIT DBY 420 01 To check or change the function after mounting of the DBY 420 01 to the DBC 224 terminal Press ANS EXT 1 simultaneously for at least 1 second A...

Page 109: ...o busy extension ANNOUNCE ANS EXT keys Call metering METER key Call splitting Speech or Speech key Call to another PBX operator Dial operator s individual number Choice of language FC language code Cl...

Page 110: ...route number external line number to cancel FC extension number Follow me to individual paging to order FC extension number to cancel FC extension number Free seating to log off FC free seating extens...

Page 111: ...ech or Speech key Last external number re dial Malicious call tracing to initiate FC Message diversion to order FC extension number diversion reason time of return to cancel FC extension number Outgoi...

Page 112: ...PROCEDURES to cancel FC extension number Ringing signal melody ANS EXT 7 Serial Call SERIAL key Suffix dialing Speech or Speech key Supervision on a busy extension or a specific external line or on an...

Page 113: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 113 20 1553 ANF 901 54 Uen F3 2016 03 14 13 TELEPHONE NUMBERS AND NOTES Name Number Notes...

Page 114: ...n F3 2016 03 14 114 LIST OF ABBREVIATED NUMBERS 14 LIST OF ABBREVIATED NUMBERS 14 1 INDIVIDUAL 14 2 COMMON Abbreviated No Complete translated number Name 1 2 3 4 5 6 7 8 9 0 Abbreviated No Complete tr...

Page 115: ...MIVOICE 4224 OPERATOR DBC224 FOR MIVOICE MX ONE 115 20 1553 ANF 901 54 Uen F3 2016 03 14 15 YOUR OWN NOTES Notes...

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Mitel DBC224, Directions For Use Manual, Page: 34 / 115

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