Troubleshooting Solutions
14
TROUBLESHOOTING SOLUTIONS
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICE MAIL
MESSAGE?
Your phone system or service provider must provide “visual” message waiting service for this
function to work. Check with your system administrator for more information.
WHY IS MY HANDSET NOT WORKING?
Check to ensure that the handset cord is fully connected to both the phone and handset. See
the section
“Connecting a Handset”
on
page 8
for information.
WHY IS MY DISPLAY BLANK?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain a PoE inline power injector to provide power over
Ethernet locally to your phone. See the section
“Connecting to the Network and to Power”
on
page 7
for details.
WHY DOES THE TELEPHONE WOBBLE?
Make sure the cords are routed properly through the back of the phone, as indicated in the
section,
“Connecting a Handset”
on
page 8
. Check that the stand has been properly inserted.
WHAT IS A PROGRAMMABLE KEY?
There are 3 top hard keys (programmable up to 3 functions), located at the top of the front
panel. These are keys that you can set to perform specific functions and access enhanced
services provided by third parties (for example, XML applications).
