en
The camera and its device
are too close to each other
Keep the devices away from
each other until reception
improves
Problem
Possible Cause
Solution
Unsatisfactory audio
reception
There are mobile phones
or wireless phones too near
the surveillance device
Keep the phones away from the
device
The image is seen
with too much delay
The network to which the
camera or your device is
connected is saturated
Change the video quality from a
higher to a lower one in the
advanced configuration of your
camera.
Make sure that your Wi-Fi
network is working properly
It is not possible to
see the video events
Your camera has lost the
connection
Press “Reconnect” (iOS) or
“Reconnect” (Android) in your
camera options, see point
5.1.2.1, section d).
6. MAINTENANCE
Clean the appliance with a soft dry cloth. Do not use cleaning products or solvents.
7. TECHNICAL SPECIFICATIONS
Frequency
Operating Range
Image sensor
Lens
Audio
Image format
Image Compression
Images per second
Resolution
Pan&Tilt
Zoom
microSD card
Recording time
2.4 GHz
100 m between the camera and the router*
¼ CMOS
3.6MM
Two-way
PAL/NTSC
H264
30fps
1280x780, 640x480 (VGA), 320x240 (QVGA)
Horizontal Angle: 270º Vertical Angle: 90º
5x digital
Up to 32 Gb
20 s/ motion detection
The QR code of your
camera has deteriorated
or, owing to the movement,
the reading application is
unable to capture it
If you try this for a while and you
are unable to scan the code, you
may enter it manually in the
manner indicated in section
5.1.2.1, section a).
It is not possible to
read the QR code
of the camera
30
