PROBLEM
POSSIBLE CAUSE
SOLUTION
It is not possible to
access eMyBaby
from your mobile
device.
You are not registered
with eMyBaby.
Register at the website
www.emybaby.com
There is no image
reception in the
application.
Camera: The current adaptor
has not been plugged in.
Connect the camera and
follow the steps indicated in
section 5.2.1.
Camera: It has not been
configured properly.
See section 5.2.1.
Only black and
white images are
shown.
Check whether the camera
is in the night vision/‘infrared’
mode.
To see the images in colour,
increase the light at the place
where the camera is located.
The camera is not
recording.
Problem with the microSD
card.
Make sure you have entered
the microSD card in the
camera.
Format your microSD card in
the manner indicated in
section 5.2.2.5.
The app is not properly
configured.
In order to record, you must
have the motion detection
and recording mode active;
both options are in the
Advanced Configuration
section of your camera, see
sections 5.2.2.3 and 5.2.2.4.
The app does not
recognise the
camera (unknown
camera).
The camera and its device are
not connected to the same
network.
Make sure that the first time
you connect the camera, both
devices are connected to the
same network.
The camera may be
disconnected or it may
have been momentarily
disconnected.
Make sure the camera is
connected to the current.
Press ‘Reconnect’ in your
camera options, see section
5.3.1.
7. TROUBLESHOOTING
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