miniDSP Ltd – Hong Kong / Email :
/ Features and Specifications are subject to change without prior notice
P 17
5
Troubleshooting
The following symptoms were found to be the most likely cause of issues.
Item#
Symptoms
Troubleshooting recommendation
If not solved go to item
1
No audio on outputs
- Make sure that audio signal is shown on the RMS input
meters.
- Double check that input & output mute buttons are not
enabled
- Confirm that master mute is not enabled
- Confirm that you are synchronized and live
3
2
No audio on RMS input
meters
- Check your connectivity
- Double check the strength of your input signal.
- Confirm that master mute is disabled
10
3
Audio on input RMS
meters but no audio on
outputs
- Make sure the matrix mixer is set to send audio to the output
channels in a mixer plug-in
- Check the output mute status for each channel
10
4
Cannot reload
configuration
- Confirm the file format of your file (.xml)
- Confirm the version of the file
10
5
Cannot connect to the
board
- Reset the board by powercycling the unit
- Make sure the unit is seen in the device manager as a HID
device
10
6
Cannot install software
- Confirm that you installed the required frameworks (Adobe
Air/ Microsoft .net / SP2 XP)
10
7
Software running in
background but not
showing
- Adobe Air environment most likely requiring a version
update. Connect your PC to the Internet to automatically
get an update.
10
10
Problem unsolved by
above suggestions
- Have a look at our forums to see if someone else already
had this issue.
- Send us an email ([email protected]) with a clear
explanation of the symptoms and descriptions of the
troubleshooting steps you already performed
n/a
