Problem solving guide
81
The door will not open
Problem
Cause and remedy
The door cannot be
pulled open during a
programme.
The door is locked during a programme.
Touch the
Start/Stop
sensor to cancel the pro-
gramme.
The programme is cancelled, the door will unlock and
you will be able to pull it open.
There is still water in the drum and the machine is un-
able to drain.
Clean the drain filters and the drain pump as de-
scribed in “Opening the door in the event of a
blocked drain outlet and/or power failure”.
Comfort cooling
appears in the display
after a programme has
been cancelled.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
55 °C.
Wait until the temperature in the drum has de-
creased and the message has gone out in the dis-
play.
The door will not open
after the
Steam care
or
Freshen up
programme
has finished.
The
Steam care
or
Freshen up
programme has been
started several times one after the other. The steam
has caused the temperature in the drum to rise above
55°C and the door is locked to prevent the risk of
burning.
Wait a few minutes until the temperature in the
drum has decreased.
The following appears
in the display:
The door lock is jammed.
Call Service.
The door lock has jammed.
Call Service.
