Problem solving guide
78
The door will not open
Problem
Cause and remedy
The door cannot be
pulled open during a
programme.
The drum is locked during a programme.
Press the
Start/Stop
button.
Use the
sensor to select
Cancel programme
or
Add laundry
.
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is un-
able to drain.
Clean the drain filter and the drain pump as de-
scribed in "Opening the door in the event of a
blocked drain outlet and/or power failure".
The water level in the drum is too high.
Cancel the programme. The water will be pumped
away.
Comfort cooling
appears in the display
after a programme has
been cancelled.
For safety reasons the drum door cannot be opened if
the suds temperature is higher than 55 °C.
Wait until the temperature in the drum has de-
creased and the message has gone out in the dis-
play.
The following appears
in the display:
Door release
Door release
The door lock has jammed.
Call the Service Department.
