The drum door cannot be opened by pressing the
/
button
Possible cause
Remedy
The machine is not
connected to the
electricity supply and/or
is not switched on.
Insert the plug in the socket and switch on and / or
switch the machine on with the
K
button.
The safety lock has been
activated.
Deactivate the safety lock as described in "Select a
programme - Safety lock".
Access via a code has
been activated.
Deactivate the code as described in "Settings
menu".
Power cut.
Open the drum door as described in the next
section.
The door was not
correctly engaged.
Press hard against the lock side of the drum door
and then press the
/
button.
There is still water in the
drum and the machine is
unable to drain.
Clean the drain filter and drain pump as described
in the next section.
The door will not open
after the
Steam care or
Freshen up programme
has finished.
The
Steam care
or
Freshen up
programme has
been started several times one after the other. The
steam has caused the temperature in the drum to
rise above 55°C and the door will not open to
prevent the risk of burning. Wait a few minutes until
the temperature in the drum has decreased.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
58
