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Problem solving guide

66

With the help of the following notes minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be corrected
without contacting Miele. This will save time and money as a call-out charge will
apply to customer service visits where the problem could have been rectified as
described in these operating instructions.

Repair work to electrical appliances should only be carried out by an

authorised Miele service technician. Repairs and other work by unqualified
persons could be dangerous. Miele cannot be held liable for unauthorised work.

Some of the messages in the display are more than one line long. Touch the 

 or

 button to read them in full.

Summary of Contents for B 3312

Page 1: ... instructions Steam ironing system To avoid the risk of accidents or damage to the appliance it is essential to read these instructions before it is installed and used for the first time en AU NZ M Nr 10 675 001 ...

Page 2: ...lectrical and electronic appliances often contain valuable materials They also contain specific materials compounds and components which were essential for their correct function and safety These could be hazardous to human health and to the environment if disposed of with your domestic waste or if handled incorrectly Please do not therefore dispose of your old appliance with your household waste ...

Page 3: ...ore using for the first time 25 Switching on the steam ironing system 25 Language settings 25 Setting the water hardness 26 Set up is now complete 27 Switching on 28 Switching on the steam ironing system 28 Filling the water container 29 Removing the water container 29 Filling the water container 29 Steam operation 30 Water quality 30 Selecting the ironing temperature 31 CoolDown function 33 AutoO...

Page 4: ...ironing board to its lowest working height 44 Folding the ironing board 45 Disconnecting the steam hose 46 Storing the iron 46 Storing the steamer 46 Emptying the water container 47 Storing the steam ironing system 47 Cleaning and care 48 Automatic rinsing 48 Preparing for the rinsing process 48 Emptying the residual water drawer 48 Descaling 49 Descaling warning 50 Starting the descaling process ...

Page 5: ...e sealing ring 61 Pulling out the water filter 62 Cleaning the water filter 62 Inserting the water filter 63 Inserting the water container 64 Optional accessories 65 Care products 65 Descaling tablets 65 Problem solving guide 66 Problem solving guide 67 Display messages 72 After sales service 76 Warranty 76 Electrical connection 77 Technical data 78 ...

Page 6: ...el or motel rooms bed breakfasts and other typical living quarters This does not include common shared facilities or commercial facilities within hotels motels or bed breakfasts The steam ironing system must only be used for ironing textiles which are suitable for ironing according to the care label The steam ironing system is intended to be used only as described in these operating instructions A...

Page 7: ...rvision of an adult Please supervise children in the vicinity of the steam ironing system and do not let them play with it Make sure that young children cannot access the steam hose or the power cable either during use or while the steam ironing system is cooling down Miele recommends that only children over the age of 14 are allowed to operate the steam ironing system unsupervised Risk of suffoca...

Page 8: ...tion to a supply voltage other than the one quoted on the data plate can lead to functional faults and damage to the steam ironing system If in doubt contact a suitably qualified electrician Always remove and unwind the mains connection cable of the steam ironing system completely from its lower storage compartment If the mains connection cable is damaged it must be replaced with a special cable o...

Page 9: ... g electric shock Do not connect the steam ironing system to the mains electricity supply via a multi socket unit or an extension lead These do not guarantee the required safety of the appliance e g danger of overheating This steam ironing system complies with all relevant safety requirements Unauthorised repairs could result in unforeseen dangers for the user for which the manufacturer cannot acc...

Page 10: ...team ironing system is switched off at the wall socket and unplugged or it is switched off at the mains circuit breaker Do not damage remove or bypass the safety features and control elements of the steam ironing system Only operate the steam ironing system when all removable outer panels are in place so that it is impossible to touch an electrical component or moving part The steam ironing system...

Page 11: ...team ironing system must only be set up on a level surface which has the appropriate load bearing capacity The steam ironing system must only be used in a horizontal position The steam ironing system must be assembled when ironing However the steamer can be used when the ironing board is in the upright position Ensure that the power cable does not present a tripping hazard when unwound Use caution...

Page 12: ...em before disconnecting the mains connection cable Switch off at the wall socket and withdraw the plug from the socket Always pull by the plug to withdraw the plug from the socket Do not leave the steam ironing system unattended when it is ready for use Before you leave the steam ironing system disconnect the steam ironing system from the mains and withdraw the plug from the mains socket Do not to...

Page 13: ... substances Risk of fire and explosion Only use the steam ironing system inside buildings where the ambient temperature is between 10 C and 40 C Freezing temperatures excessive heat and humidity will adversely affect the functionality of the steam ironing system Do not store the steam ironing system in a room where there is a risk of frost occurring Frozen water in the water container steam genera...

Page 14: ...r i Ironing board X frame j Iron resting area k Mains connection cable l Lower storage compartment For the mains connection cable the steamer the non stick soleplate and the holder for the mains connection cable m Castors n Release handle For setting up the steam ironing system Supplied as standard with steam ironing system B 3847 Available as optional accessory with steam ironing systems B 3312 a...

Page 15: ... dial for height adjustment and folding the appliance away b Iron resting area c Steam connection Tower top view with open storage compartment top d Sockets for the steam hose holder e Control panel f Steam hose holder g Iron with steam hose ...

Page 16: ...creases a value k Arrow button Lights up if additional options are provided or the display text exceeds the specified length of a line Scrolls up the selection list to the next option or increases a value l OK button Confirms the selection or the information in the display m button Opens the settings menu While in the settings menu the language and the level of the water hardness can be adjusted o...

Page 17: ...llows you to navigate easily across obstacles such as carpet edges door thresholds or single steps Two people are required for carrying the steam ironing system up or down stairs When doing so ensure the ironing board is at the bottom When transporting the appliance use both handles on the underside of the appliance The steam ironing system must only be transported or lifted when folded up Otherwi...

Page 18: ...anism and guide the ironing board into a position of approx 45 The ironing board will remain in this position by itself Use both hands to pull the ironing board upwards into a horizontal position until it audibly clicks into place on both sides of the tower click click Ensure the ironing board has locked into place on both sides of the tower The height adjustment only works if both sides of the ap...

Page 19: ... steam ironing system can be adjusted to your preferred working height The maximum working height is 102 cm When adjusting the height ensure the mains connection cable does not become trapped in the mechanism Using one of the rotary dials located on the side of the tower handle turn the dial in the direction and hold the dial in position ...

Page 20: ... When you have reached your desired working height release the rotary dial The rotary dial will spring back into the centre position The ironing board will remain at the adjusted height For additional stability the ironing board locks into place under extra pressure with an audible click Now the working height you selected is twice as secure Useful tip Adjust your working position to approx hip he...

Page 21: ...ng the lid downwards Remove the mains connection cable from the lower storage compartment Insert the plug into a suitable earthed socket see Electrical connection Guide the mains connection cable through the slot in the lid Close the lower storage compartment When closing the compartment ensure the mains connection cable does not become trapped between the lid and the housing or between the castor...

Page 22: ... on the side on which you are ironing The steam ironing system is suitable for right handed or left handed people Operation is optimised for both sides Connecting the steam hose Open the steam connection socket by pulling it upwards Pull back the sliding switch on the steam hose plug Insert the plug into the steam connection socket Release the sliding switch on the plug when it is locked into the ...

Page 23: ...area with its soleplate down If the iron remains on the resting area for any length of time the surface will become hot Avoid direct contact with the iron resting area Only touch the handle Before turning off the iron and before placing the iron down make sure you switch off the continuous steam function If the continuous steam function is not switched off the following message will appear in the ...

Page 24: ...nform you of the water hardness level in your area This information can also be found online on the website of the water supply company As an alternative you can also determine the approximate water hardness by using the test strips supplied Using the test strips Dip the test strip in the water for approx 1 second Remove the test strip from the water and shake the water off the test strip After ap...

Page 25: ...n the control panel on the tower Willkommen The Welcome screen appears for a few seconds in the display The display will then guide you through the following settings Language settings english GB Use the or arrow buttons to select your preferred language english AU Press the OK button to confirm your selection The language settings can be changed at any time via the settings menu button menu optio...

Page 26: ...el 7 31 36 5 6 6 5 56 65 Level 8 37 45 6 7 8 1 67 81 Level 9 46 70 8 3 12 6 83 126 Level 10 Note If the level in your area falls between water hardness settings in the table e g 0 8 set your water hardness to the next highest level Level 7 Use the or arrow button on the control panel to set the water hardness level for your household Useful tip If the water hardness fluctuates e g 37 50 dH 6 7 9 0...

Page 27: ...system will normally run a rinse cycle automatically after it has been set up for use The steam ironing system can then be switched off or you can continue using it When using the appliance for the first time a slight odour may be noticeable during the heating up phase This will dissipate with further use During operation of the steam ironing system pumping boiling and knocking noises may be heard...

Page 28: ...l appear in the display If this is the case first unlock the steam button by pushing the slider on the iron forwards see Ironing The message Heating up phase then appears in the display The steam ironing system starts to heat up During the heating up phase some steam may be discharged from the iron As soon as the steam ironing system is ready and steam is available the message Ready for use will b...

Page 29: ...nted by removing the water container slowly Filling the water container Open the screw cap at the rear of the water container by turning the cap anti clockwise Remove the screw cap Fill the container with fresh tap water water temperature approx 15 35 C Useful tip By placing the water container in the horizontal position the water container can also be filled under very low taps Replace the screw ...

Page 30: ... not available see Active ironing board Water quality Use only fresh tap water Water prepared using commercially available water filters may also be used For water hardness of more than 14 dH 2 5 mmol l you can use tap water mixed at a 1 1 ratio with distilled water This halves the water hardness Set the halved water hardness to the corresponding level on the steam ironing system see Setting the w...

Page 31: ...am button If you do water will escape from the steam jets Useful tip Sort your laundry according to the heat sensitivity of the fabric This allows you to iron faster First iron your laundry that is made of heat sensitive fabric e g synthetics at temperature level Then iron all laundry made of wool or silk using temperature level Finally iron all laundry made of cotton and linen using temperature l...

Page 32: ...e setting Ironing without steam Material Temperature setting Low temperature With non stick soleplate see Ironing with the non stick soleplate Minimum iron synthetics appliqués prints flocking etc Minimum iron synthetics Medium temperature Woollens silks High temperature Cottons linens Do not iron ...

Page 33: ...on as the iron is moved or the steam button has been released the iron will start heating up again automatically The time taken for the steam to be available again depends on the length of time the heating was switched off When the steam ironing system is ready and steam is available the message Ready for use will be shown in the display on the tower Do not leave the steam ironing system unattende...

Page 34: ... Sliding switch for continuous steam c Suction function button d Inflation function button Steam ironing system B 3826 B 3847 a Steam button b Sliding switch for continuous steam c Power level button d Inflation Suction function button Irons supplied with previous Miele steam ironing systems B 1xxx B 2xxx cannot be used with this appliance ...

Page 35: ...e button again and the steam burst function is ended The continuous emission of steam must have stopped before the iron is put back on the resting surface If the steam button was not unlocked before placing the iron down steam will stop being produced after approx 3 minutes and Release stm button will appear in the display When turning off the iron unlock the button by pushing the sliding switch f...

Page 36: ...es or eliminates the formation of shiny patches on dark textiles Always try it first on an inconspicuous part of the fabric The iron soleplate gets very hot during use Avoid direct contact Attaching the non stick soleplate Place the tip of the iron inside the non stick soleplate Pull back the tab which is located at the back of the non stick soleplate Hold the tab in this position Push the iron co...

Page 37: ...board Suction function The suction function ensures optimum steam penetration of the fabric At the same time the suction avoids the formation of condensation on the ironing board The suction function also holds the garment in place and ensures it does not shift on the ironing board Inflation function The inflation function forms a cushion of air between the fabric and the ironing board This helps ...

Page 38: ...oard If the steamer is connected to the steam ironing system the surface of the ironing board will not be heated Fan control for the B 3312 The button activates the inflation function The button activates the suction function Fan control for the B 3826 B 3847 Activating the inflation and suction function Press the button to switch between the inflation function and the suction function Use the but...

Page 39: ... folded up The steamer supplied with earlier steam ironing systems B 1xxx B 2xxx cannot be used with this appliance Connecting the steamer You can also plug the steamer into the steam connection socket of the ironing system as an alternative to the iron Disconnecting the iron from the steam connection socket The iron soleplate is still very hot after use Avoid direct contact Place the iron on its ...

Page 40: ...e plug has locked into place in the steam connection socket The steamer is now attached to the steam connection socket You can plug the iron into the steam connection socket as an alternative to the steamer at any time You do not need to switch off the steam ironing system to do this After switching between the iron and the steamer there is a short interval before the steam is ready This ensures t...

Page 41: ...e fabric in the direction of the fibres Using short bursts of steam Briefly press the button Then release the button Using continuous steam Press the button Keep the button pressed in Stopping the continuous steam function Release the button If you take a break from steaming condensate may collect in the steam hose Press the button to expel the condensate from the hose The optimum distance between...

Page 42: ...t Hold the brush attachment in front of the steamer so that the lugs on one side fit into the notches on the steamer Press the side of the brush attachment against the steamer until the lugs snap into place Guide the brush attachment into the notches on the opposite side Press the brush attachment against the steamer until the lugs snap into the notches The brush attachment is now connected to the...

Page 43: ...e Place the iron on the resting surface until it has cooled down The steam ironing system can be dismantled while the iron is cooling down see Dismantling Switch off at the wall socket and remove the plug Lower storage compartment Clip for the mains connection cable Store the mains connection cable in the lower compartment or hang it up on the cable clip The cable clip can be found in the lower co...

Page 44: ...t will go in the direction Hold the rotary dial in the position The height of the ironing board can now be adjusted Keep holding the rotary dial in the position and simultaneously use the handle on the tower to push the ironing board down as far as possible Never push on the ironing board to push it down Use only the handle on the tower to push the ironing board down Release the rotary dial The ro...

Page 45: ... rotary dial will spring back into the centre position Guide the ironing board downwards or allow it to slide down by itself The ironing board will remain in this position by itself Push the ironing board up by the tapered end until it is upright and locks into position on the tower Push the protruding end of the X frame onto the ironing board until the frame locks into place ...

Page 46: ...plug drops of water may escape from the steam hose Storing the iron The iron soleplate is still very hot after use Avoid direct contact Allow the iron to cool down after use Do not stow the iron away while it is still attached to the hose Place the iron on the resting surface on the tower and let the iron cool down When cool store the iron and the steam hose holder in the top storage compartment S...

Page 47: ... water container see Filling the water container Make sure the water container is completely emptied Storing the steam ironing system Take the steam ironing system to its storage place Do not store the steam ironing system in a room where temperatures below freezing may occur Frozen water can cause damage to the water container steam generator and steam hose ...

Page 48: ...able the residual water drawer to be removed later on see Assembling Adjusting the height If the message Fill water cont appears in the display fill the water container see Filling the water container Emptying the residual water drawer After the rinsing process has finished the residual water drawer must be emptied The message Empty drawer will appear in the display on the control panel when the r...

Page 49: ...am ironing system has an automatic descaling function to assist you The interval for descaling depends on the water hardness level set Descaling is required more frequently with hard water than with soft water We recommend using the Miele descaling tablets These have been specially developed for use with Miele appliances to optimise the descaling process Your appliance is supplied with one pack of...

Page 50: ...e Starting the descaling process early You can interrupt the descaling process by switching the steam ironing system off with the button When you switch the system back on descaling will start again from the point where the process was interrupted The messages in the display will guide you through the descaling process The entire descaling process takes approx 90 minutes Only proceed with stages o...

Page 51: ...utton Select the Start descaling option Confirm your choice by pressing the OK button The descaling process will now start Descaling process The following display messages will guide you through the entire descaling process Only proceed with the required action if you are prompted to do so by the appropriate message in the display Detach hose Remove the steam hose of the iron or the steamer from t...

Page 52: ...container slowly After removing the water container the message Add descaler will appear in the display Add descaler Turn the screw cap at the back of the water container anti clockwise and remove the cap Level mark on the water container Use fresh tap water to fill the water container water temperature approx 15 to 35 C to the level mark It is important not to fill the water container with more o...

Page 53: ...ins automatically Messages in the display will tell you when to empty the residual water container or when to fill the water container If the water container becomes empty during descaling or if it is removed from the tower unprompted the message Fit or refill water container will appear During the descaling process water is pumped into the steam generator at various times and is drained back agai...

Page 54: ... residual water drawer As long as the residual water drawer is not inserted into the tower the display will show the following message Fit drawer Fit drawer Slide the residual water drawer back into the tower until it clicks into place Pre rinse If the steam ironing system is still hot from the previous use the cooling down phase will start first This may take up to 3 hours The pre rinse phase the...

Page 55: ...ter container thoroughly Make sure no residues of the descaling tablet remain in the water container Fill the water container with fresh tap water at least up to the level mark Close the screw cap Fit the water container back in the tower Empty drawer Remove the residual water drawer from the tower The message Fit drawer will appear in the display Empty the residual water drawer Slide the residual...

Page 56: ...dual water drawer and the message Empty drawer is displayed Empty drawer Remove the residual water drawer and empty it The message Fit drawer is now shown in the display Rinse the residual water drawer thoroughly The residual water drawer is dishwasher safe or can be washed by hand using warm water and a little washing up liquid Dry the residual water drawer Make sure that the metal discs contacts...

Page 57: ... is switched off switch it on now by pressing the button When the steam ironing system is ready and steam is available the message Ready for use will be shown in the display Hold the iron over a washbasin or a heat resistant container You can also use the residual water drawer from the steam ironing system Be aware though that the drawer can only be taken out of the steam ironing system once the a...

Page 58: ...utton briefly 2 3 times in the process The descaling process is now complete The steam ironing system can now be switched off or used Cleaning the housing Before cleaning the housing switch off at the socket and withdraw the plug Depending on the level of soiling use a dry or moist soft cloth to wipe the housing Do not use abrasive cleaning agents Cleaning the soleplate of the iron The soleplate o...

Page 59: ...u can wash and dry it If the ironing board cover is damaged it must be replaced before using the steam ironing system again When removing the ironing board cover always ensure the steam ironing system is switched off and the plug is removed from the wall socket Wait until the ironing board has cooled down Pull the fastener of the ironing board cover out of the cavity at the tapered end of the iron...

Page 60: ...he middle Push the fastener back into the cavity at the tip of the ironing board Cleaning the water filter The water filter prevents foreign objects in the water from entering the steam ironing system and causing damage The water filter can be cleaned if it is dirty or clogged You will notice if the water filter is dirty since this will cause more frequent pumping noises from the water feed pump D...

Page 61: ...e water filter cover Use these to remove the sealing ring from the socket and pull out the water filter Removing the sealing ring Use the hook on the water filter cover to pull the sealing ring up and out of the right hand socket Please note that the top of the sealing ring looks different to the bottom of it The top has a smooth surface all round and the bottom has a narrow ridge around it After ...

Page 62: ... on the water filter cover onto the water filter from above The round tool will click into the water filter Pull the water filter out of the socket Cleaning the water filter Detach the water filter from the round tool Clean the water filter thoroughly under running water ...

Page 63: ...the small seal facing downwards Press the water filter fully into the right hand socket Then refit the seal in the right hand socket The side with the ridge must face downwards Then refit the water filter cover over both sockets Use a Phillips head screwdriver to tighten the screw ...

Page 64: ...tainer in the retainer in the tower The steam ironing system is now ready for operation again If the water filter is not inserted the steam ironing system will not work The water filter must be replaced if it is worn or damaged Replacement filters are available from Miele ...

Page 65: ...ories that harmonise with Miele appliances for optimum performance The following items are just a few examples from our broad range of products and are available to order from shop miele com Care products The Miele care product range has been developed specially to clean your appliance thoroughly and gently Descaling tablets Miele descaling tablets guarantee the best cleaning result when descaling...

Page 66: ...e will apply to customer service visits where the problem could have been rectified as described in these operating instructions Repair work to electrical appliances should only be carried out by an authorised Miele service technician Repairs and other work by unqualified persons could be dangerous Miele cannot be held liable for unauthorised work Some of the messages in the display are more than ...

Page 67: ...occurred during descaling the process will be resumed from the stage at which it was interrupted when the appliance is switched on again The height of the ironing board cannot be adjusted The ironing board is not locked into place on both sides of the tower Use both hands to pull the ironing board up and into the horizontal position until the locking mechanism audibly clicks into place on both sid...

Page 68: ...ith the following steps Press and hold the release button on the tower At the same time turn one of the rotary dials on the side of the tower as far as it will go in the direction of and hold the dial in this position Push the tower down as far as possible Then let go of the rotary dial on the side and subsequently release the unlocking button on the tower Now the ironing board can either be folde...

Page 69: ...rinsing The display is indicating a malfunction Rectify the indicated malfunction and proceed as described on the following pages see Display messages The steam ironing system is damaged Call Miele The ironing board is not heated Steam has not been used for a while Press the steam button This will activate the ironing board s heating system The steamer is attached to the steam connection socket on...

Page 70: ...of the water container may cause water droplets to collect in the area under the water container Use a cloth to dry the area underneath the water container The fan on the ironing board is not running Steam was not used The fan only runs when the steam function on the iron is activated The appliance is not yet ready to produce steam Wait until the message Ready for use is displayed to indicate that...

Page 71: ... for use is displayed The display is indicating a malfunction Rectify the indicated malfunction and proceed as described on the following pages see Display messages If there is still no steam contact Miele When using the steam button on the iron drops of water or white deposits escape from the steam jets The selected temperature level on the iron is too low Set the temperature selector to at least...

Page 72: ...fault with the steam ironing system Press the button to switch the steam ironing system off and then back on again The steam ironing system must now be reset Complete the steps required when using for the first time see Before using for the first time If the fault message continues to be displayed contact Miele Unplug at mains Electronic fault Switch off at the wall socket and withdraw the plug Wa...

Page 73: ...em If the fault message continues to be displayed contact Miele Press switch fault Switch off on There is a fault with the steam system Press the button to switch the steam ironing system off and then back on again If the fault continues to be displayed contact Miele Boiler fault warm Switch off on There is a fault with the steam ironing system Press the button to switch the steam ironing system o...

Page 74: ...ironing system off and back on the residual water drawer is not detected Press the button to switch the steam ironing system off Clean and dry the metal discs contacts on the residual water drawer Use the button to switch the steam ironing system back on and follow the instructions shown in the display Remove the residual water drawer and fill it with fresh tap water Fit the filled residual water ...

Page 75: ...codes F38 ELP EW LNG F44 F45 LNG F47 There is an internal fault Press the button to switch the steam ironing system off and then back on again The steam ironing system will try and rectify the fault itself If the fault message continues to be displayed contact Miele ...

Page 76: ...e given at the back of these instructions When contacting Miele please quote the model and serial number of your appliance This information can be found on the data plate which is located on the tower behind the water container Warranty The manufacturer s warranty for this appliance is 2 years For further information please refer to your warranty booklet ...

Page 77: ...t person in accordance with current local and national safety regulations The fuse must have a rating of at least 10 A For extra safety we recommend protecting the appliance with a 30 mA residual current device RCD The socket should be next to the appliance and easily accessible If the mains connection cable is faulty it must only be replaced by a suitably qualified electrician Do not use a multi ...

Page 78: ...essure for B 3312 Steam pressure for B 3826 and B 3847 3 5 bar 4 0 bar Steam quantity 100 g min Capacity of water container 1 25 l Length of mains connection cable 2 50 m Length of steam hose 1 80 m Height of ironing board 830 1020 mm Length of ironing board 1200 mm Width of ironing board 400 mm Product safety standard in accordance with AS NZS 60335 1 AS NZS 60335 2 3 Test certificates awarded Se...

Page 79: ...h 83 85 Sir Donald Bradman Drive Hilton SA 5033 205 207 Stirling Highway Claremont WA 6010 Miele Experience Centre and Office Adelaide Miele Australia Pty Ltd Miele New Zealand Limited Level 2 10 College Hill Freemans Bay Auckland 1011 Miele Experience Centre Auckland 8 College Hill Freemans Bay Auckland 1011 Telephone 0800 464 353 0800 4 MIELE www miele co nz Miele Global Headquarters Germany Mie...

Page 80: ...M Nr 10 675 001 00 en AU NZ FashionMaster ...

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