Problem solving guide
63
General problems with the washing machine
Problem
Possible cause and remedy
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The pump makes
strange noises.
This is not a fault. Slurping noises occur at the end of
the pump sequence as a normal part of operation.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
The water pressure is too low.
Clean the filters in the water inlet.
Powder detergent used in conjunction with water
softeners tends to become sticky.
Clean the detergent dispenser drawer and, in the
future, add washing powder to the dispensing
drawer first, and then add the water softener.
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned or
clogged.
Clean the siphon (see “Cleaning and care -
Cleaning the detergent dispenser drawer”).
The display is in a
different language.
A different language has been selected.
Switch the washing machine off and then on
again.
The set operator language will appear in the display.
The operator language has been changed.
Select the language you require (see “Supervisor
level - Language”).
The washing machine
did not spin the laundry
as usual. The laundry is
still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
At the end of the
programme there is still
liquid in the capsule.
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault. For technical reasons a small
amount of water will remain in the capsule.
