MicroTouch ChassisTouch Installation Manual Download Page 55 | Manualshive

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5

Maintenance and Troubleshooting

If you have a problem setting up or using your monitor, you may be
able to solve it yourself. Before calling MicroTouch, try the suggested
actions that are appropriate to the problems you are experiencing with
the monitor.

You may also want to consult your video card user’s manual for
additional troubleshooting advice.

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Summary of Contents for ChassisTouch

Page 1: ...3 7RXFK 0RQLWRUV 13 8 and 15 0 Profile and ChassisTouch QVWDOODWLRQ XLGH...

Page 2: ...MicroTouch 1998 MicroTouch Systems Inc All rights reserved Printed in the United States of America Document Title FPD Touch Monitors 13 8 and 15 0 Profile and ChassisTouch Installation Guide Document...

Page 3: ...heitshinweise und Vorsichtsma nahmen 10 Vorsichtsma nahmen zur Vermeidung eines Funkenschlags oder Stromschlags 10 Vorsichtsma nahmen bei der Installation 10 Vorsichtsma nahmen bei Wartung und Reparat...

Page 4: ...istics of Each Monitor 23 Cables and Accessories 24 Installing the Video Card and Video Driver 25 Supported Video Display Modes and Refresh Rates 25 Configuring the Display Settings 26 Video Cards Tes...

Page 5: ...Program 43 Adjusting the Clock and Phase Values 43 Adjusting the Image Position 45 Adjusting the Brightness and Contrast Values 46 Adjusting the White Balance 47 Expanding the Image Size 48 Chapter 4...

Page 6: ...eo Input Pin Assignment 62 Appendix A Compliance Statements and Monitor Specifications Approvals 63 Federal Communications Commission FCC Statement 64 Industry Canada Compliance Statement 65 VCCI Clas...

Page 7: ...FPD touch monitors Setting up the touch monitor is easy This manual describes how to connect the cables install the touchscreen software and adjust the video display It also provides guidelines for in...

Page 8: ...e power cable to a properly wired and grounded power outlet Always connect any equipment used with this monitor to properly wired and grounded power outlets Always remove the power cable from the sock...

Page 9: ...d to ensure reliable and continued operation Do not allow metal pieces or objects of any kind to fall into the display ventilation holes Handle the display with care The display contains glass parts D...

Page 10: ...en Sie das Netzkabel grunds tzlich an eine ordnungsgem installierte und geerdete Stromquelle an Schlie en Sie alle mit diesem Monitor verbundenen Ger te grunds tzlich an eine ordnungsgem installierte...

Page 11: ...Lassen Sie keine Metallteile oder andere Gegenst nde in die L ftungsschlitze des Ger ts fallen Gehen Sie vorsichtig mit dem Ger t um Es enth lt zerbrechliche Teile aus Glas Vorsichtsma nahmen bei War...

Page 12: ...Technical Support please provide the following information Part number and serial number from the MicroTouch label on your monitor Version number of your MicroTouch TouchWare Make and model of your p...

Page 13: ...BS to download updates of the latest drivers and obtain regularly updated technical information on MicroTouch products You can reach the MicroTouch BBS at the following numbers 978 659 9250 978 683 03...

Page 14: ...Germany Phone 49 0 211 59907 0 Support supportgermany microtouch co uk Hong Kong MicroTouch Systems Inc Unit D 9 F Trust Tower 68 Johnston Road Wanchai Hong Kong China Phone 852 2333 6138 852 2334 632...

Page 15: ...op and the ChassisTouch monitor for kiosk ATM and industrial enclosures The monitors are available in a variety of sizes This chapter introduces the 13 8 and 15 0 Profile and ChassisTouch monitors and...

Page 16: ...variety of diagonal screen sizes including 13 8 and 15 0 The flat panel display uses active matrix thin film transistor AM TFT liquid crystal display technology The 13 8 and 15 0 monitors support a fu...

Page 17: ...Touch metal enclosed display no bezel Provides easy integration of FPD touch monitors into kiosks and industrial enclosures Flat display Provides increased viewing area over traditional curved display...

Page 18: ...ss Also the thin film transistors let the system address and control each sub pixel individually The result is a fast response time in displaying the image Video Resolution on a Flat Panel Display Fla...

Page 19: ...d in the display and surrounded by a black border of unused pixels You can use the monitor s on screen controls to expand the image to fill the entire screen To fill a 1024 x 768 flat panel the monito...

Page 20: ...hor surface inside the tube CRT technology uses an electron beam to stimulate the phosphor surface to emit light and display an image The location of points on the screen is determined by the coordina...

Page 21: ...h monitor You need to complete the following tasks Unpack the components Check that a video card and the video software driver are already installed in your system Connect the video touchscreen and po...

Page 22: ...evice If the only serial port available on your PC has 25 pins you will need a 9 pin to 25 pin adapter Your PC must have a video card and video driver already installed for the monitor If you need to...

Page 23: ...ch Flat Panel Display Touch Monitor Unique Characteristics of Each Monitor Note the following features of each monitor The Profile monitor has a power button and a power LED on its front panel The Cha...

Page 24: ...C to IEC power cable 12V DC output FPDTouchMonitors InstallationGuide MicroTouch Supports Windows MS DOS OS 2 Macintosh Includes Documentation DiskCreatTool DiskCreatTool May1998 TouchWare ProfileandC...

Page 25: ...card must support one of the display modes specified in Table 2 If you select an unsupported video mode the monitor will stop working or display unsatisfactory picture quality The 13 8 and 15 0 Profil...

Page 26: ...hin the screen Configuring the Display Settings After you connect your monitor and turn on your computer you may need to configure one or more of the following display settings Display mode also calle...

Page 27: ...3 For more information on configuring the display settings refer to the manual that came with your video card Video Cards Tested by MicroTouch MicroTouch reviewed and tested several video cards curre...

Page 28: ...e other end to the video card in your computer 1 2 3 4 5 3 Connect one end of the RS 232 serial touchscreen cable to the monitor Connect the other end to an available serial communication COM port on...

Page 29: ...other end into a properly grounded power outlet Refer to the illustration on the previous page If you are using the IEC cable plug one end of the cable into the AC DC power supply Plug the other end i...

Page 30: ...ower status light Testing the Touch Monitor Before you test your touch monitor make sure all cables are connected properly Be sure to tighten all cable screws To test that the monitor is working prope...

Page 31: ...fferent for each operating system Refer to the appropriate section for your operating system Note After you install TouchWare be sure to restart your computer to load and activate the touchscreen driv...

Page 32: ...d activate the touchscreen driver To complete the setup of your touch monitor make sure you calibrate the touchscreen Installing TouchWare for Windows 3 1x and MS DOS 1 Insert the TouchWare CD into th...

Page 33: ...touchscreen Installing TouchWare for MS DOS Only 1 Boot your system into MS DOS 2 Insert the TouchWare CD into the CD ROM drive 3 Change to the CD ROM drive For example enter D if your CD ROM is Driv...

Page 34: ...mand Prompts OS 2 window 3 Enter D OS2 TW34 DISK1 SETUP where D is the letter of your CD ROM drive 4 Follow the on screen instructions to complete the installation After the software is installed rest...

Page 35: ...and locates the center of the touchscreen If the screen is not calibrated properly the active area of the touchscreen may not be aligned with the video or may be unnecessarily small in size To calibra...

Page 36: ...nger off the screen Define how fast you must touch the screen to produce a double click Tune the touchscreen controller to the best operating frequency for your current configuration Define whether to...

Page 37: ...lay For example You can adjust the pixel clock and phase to eliminate noise You can adjust the image contrast and brightness to your lighting conditions You can adjust the horizontal and vertical posi...

Page 38: ...n for contrast and brightness adjustments Using the Standard Controls for the Video Card In addition to the standard controls on the monitor each video card has several controls that let you adjust th...

Page 39: ...displays the second set of menu options Pressing Menu again hides the on screen adjustment controls Select Selects the next item in the current menu Press or to change the value Adjust Decreases the...

Page 40: ...The system displays the first set of menu options 2 Press the Menu button again The system displays the second set of menu options 3 Press the Menu button again to hide the menu Resetting Default Vid...

Page 41: ...to move the image down press to move the image up SIZE Display Size Switching Selects either normal size or expanded size Expanded size is for viewing either an 800 x 600 resolution or a 640 x 480 re...

Page 42: ...drive 2 Run the appropriate program for your Windows operating system For Windows 95 or Windows NT run WIN W95LCDADJ EXE For Windows 3 1x run WIN W31LCDADJ EXE 3 Start the program by pressing the spa...

Page 43: ...hronizes the relative phase of the pixel sampling clock to the incoming video signal If the Clock or Phase value is incorrect the screen image may display one or more vertical bars noise The screen im...

Page 44: ...ss Menu to display the first menu 3 Press Select until you highlight the CLOCK setting 4 Press Adjust to decrease the value press Adjust to increase the value When adjusting the Clock value you will s...

Page 45: ...image 2 Press Menu to display the first menu 3 Press Select until you highlight the H POS setting 4 Press Adjust to move the image to the left press Adjust to move the image to the right 5 Press Sele...

Page 46: ...e you set the Brightness the Contrast setting determines the white level of the screen image It defines the contrast between foreground and background the range between the lightest tones and the dark...

Page 47: ...tensity and blue intensity respectively You can adjust the color of white that results from equal combinations of the red green and blue primary colors This color white is often referred to as a neutr...

Page 48: ...een You will see a high quality image centered in the display and surrounded by a black border of unused pixels You can use the monitor s on screen controls to expand the image to fill the entire scre...

Page 49: ...on The ChassisTouch monitor is designed specifically for indoor kiosks ATMs and industrial enclosures All ChassisTouch monitors are encased in rugged metal instead of plastic making them easy to integ...

Page 50: ...ChassisTouch monitor in a number of different ways ChassisTouch Hardware Accessory Kit The ChassisTouch monitor includes a hardware accessory kit for mounting the unit into a kiosk ATM or industrial...

Page 51: ...ote Do not mount the chassis unit directly from the rear of the cover Always use the brackets provided ChassisTouch Cable Connectors The cable connectors on the ChassisTouch monitor may be mounted eit...

Page 52: ...ay from overheating and to ensure reliable and continued operation Securing and Routing System Cables You must be sure to secure all cable connections Shaking and vibration especially during shipment...

Page 53: ...ture must support the weight of your monitor and the hanging cables Tools Phillips head screwdriver hammer and drill To mount the Profile monitor to a wall 1 Place the monitor face down on a scratch r...

Page 54: ...itor Monitor Size Measurement 13 8 A 10 255 mm A 15 0 A 11 280 mm 4 Place two pencil marks on the wall indicating the location of the mounting fixtures 5 Install the mounting fixtures into the wall 6...

Page 55: ...r using your monitor you may be able to solve it yourself Before calling MicroTouch try the suggested actions that are appropriate to the problems you are experiencing with the monitor You may also wa...

Page 56: ...tion may be hindered Always maintain adequate ventilation to protect the display from overheating and to ensure reliable and continued operation Touchscreen Care and Cleaning The touchscreen requires...

Page 57: ...lectrical outlet Is the monitor receiving a valid video signal from the PC Check that the computer is powered on Check that the video cable is connected properly and securely to the monitor and the co...

Page 58: ...for details Check that the video cable is connected properly and securely to the monitor and the computer Colors of image are abnormal Check the following items Check that the video cable is connecte...

Page 59: ...If so a hardware device conflict will result and the touchscreen will not work Touchscreen is not accurate Calibrate the touchscreen for the current video resolution and operating system Cursor does...

Page 60: ...reen is blank check the following items The brightness and contrast may be too low Use the monitor controls to adjust The display mode of the computer is outside the range of the monitor Reconfigure y...

Page 61: ...naling DPMS standard To benefit from power management the monitor must be used in conjunction with a computer and video card that implements the VESA DPMS standard The PC automatically invokes the pow...

Page 62: ...video signal 2 Green video signal 3 Blue video signal 4 Ground 5 No connection 6 Ground for red video signal 7 Ground for green video signal 8 Ground for blue video signal 9 No connection 10 Ground 1...

Page 63: ...ons Approvals Table 8 lists the approvals received for the 13 8 and 15 0 Profile and ChassisTouch FPD touch monitors Table 8 Approvals Approval Profile Monitor ChassisTouch Monitor CE CISPR 22 B EN550...

Page 64: ...rrect the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outl...

Page 65: ...la Classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada VCCI Class B ITE Statement This is a Class B product based on the standard of the Voluntary Control Council...

Page 66: ...s 2 7 kg Desktop LCD Module Only 10 lbs 4 5 kg Chassis 7 5 lbs 3 4 kg Display Type TFT Color LCD TFT Color LCD Active Display Area Horizontal x Vertical Desktop 11 x 8 27 279 6 x 209 7 mm Chassis 11 3...

Page 67: ...cies Supported 70 Hz 60 Hz Connectors 2 pin DC power connector 12VDC 15 pin mini D Sub high density female VGA video connector 9 pin D type female RS 232 touchscreen output Accessories Power supply 12...

Page 68: ...e Specification 13 8 FPD 15 0 FPD Warranty Monitor one year Touchscreen Components five years Touchscreen Technologies Supported capacitive and 5 wire resistive Controllers Supported SMT3V and SMT3RV...

Page 69: ...ystem BBS 13 buttons Adjust 39 Menu 39 Power 30 Select 39 C cable tie and mount 52 cables connecting the monitor 28 list of monitor 24 calibrating the touchscreen 35 Canada compliance statement 65 car...

Page 70: ...features and benefits 17 fire hazard precautions 8 flat panel display 16 FPD definition of 15 frequency clock adjusting the 43 definition of 41 H hardware accessory kit 50 headquarters corporate 14 he...

Page 71: ...sisTouch 52 powering on the touch monitor 30 precautions installation 8 safety 8 service and repair 9 shock and fire hazard 8 preferences touchscreen 36 Profile touch monitor connecting the 28 feature...

Page 72: ...touchscreen driver installing the 31 TouchWare installing 31 troubleshooting touchscreen 59 video display 57 turning on the touch monitor 30 U unpacking the touch monitor 23 V VCCI Class B ITE statem...

Page 73: ...a division of MicroTouch Systems Inc 716 424 4300 Fax 716 424 4335 MicroTouch Worldwide Offices AUSTRALIA 61 03 9561 7799 FRANCE 33 1 45 13 90 30 GERMANY 49 0 211 59907 0 HONG KONG 852 2333 6138 ITALY...

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