o
If Windows doesn’t start: Go to Solution 2.
Solution 2: Continue to Windows
1.
On the Automatic Repair screen, select Advanced options.
2.
On the Choose an option screen, select Continue to exit the options screen and
continue to Windows.
o
If Windows starts: Install the latest Surface and Windows updates to help
prevent future problems. For more info, see
o
If Windows doesn’t start: Go to Solution 3.
Solution 3: Repair your Surface
1.
If the Automatic Repair screen appears again, select Advanced options.
2.
On the Choose an option screen, select Troubleshoot.
3.
Select Advanced options > Startup Repair and follow the on-screen instructions.
Windows will try to find and fix the problem.
o
If Windows starts: Install the latest Surface and Windows updates to help
prevent future problems. For more info, see
o
If Windows doesn’t start: Go to Solution 4.
Solution 4: Perform a System Restore
A system restore will restore your Surface to an earlier point in time when Windows was
working correctly.
Notes
Performing a system restore doesn’t change your personal files, but it might remove
recently installed apps and drivers.
Make sure you have access to product keys and installation files for all desktop apps
(for example, Microsoft Office) that you may have installed after the point in time to
which you’re restoring Surface.
Here’s how to do a system restore on your Surface:
1.
On the Choose an option screen, select Troubleshoot > Advanced options.
2.
Select System Restore and follow the on-screen instructions.
