Sometimes the Surface screen remains dark while Surface updates are installing.
Large updates may take up to 20 minutes, so you may need to wait while they install.
For info on troubleshooting installing updates, see
Trouble installing Surface and Windows
If the Surface screen remains dark, try Solution 2.
Solution 2: Force a shut down and restart
To find out how to force your Surface to shut down and restart, see
Solution 3: Reset your Surface using a USB recovery drive
Start your Surface by using a USB recovery drive. Insert the USB recovery drive into the USB
port on your Surface, and then press and hold the volume-down button while you press and
release the power button.
When the Surface logo appears, release the volume-down button. For more info,
see
Creating and using a USB recovery drive
Microsoft or Surface logo screen
What you see
The Microsoft or Surface logo remains on a black screen and Windows doesn’t start.
Getting devices ready or a spinning circle may also appear on the screen below the
logo.
If you see this, try the solutions below, in order.
Solution 1: Wait while updates are installing
Sometimes the logo stays on the screen while Surface updates are installing.
Large updates may take up to 20 minutes, so you may need to wait while they install.
For info on troubleshooting installing updates, see
