Microsoft Surface LQN-00004 Faq Download Page 13 | Manualshive

Page: 13 / 13

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Turns on but Windows doesn’t detect the battery

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Turns on but doesn’t recognize that it’s plugged in

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Turns off when you remove the power supply

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Turns on but Windows freezes and stops responding

Windows stops responding on
Surface

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Summary of Contents for Surface LQN-00004

Page 1: ...wer connector light is on when its plugged in to your Surface Leave your Surface plugged in to the power supply included with the device but remove everything else that s connected to it including the...

Page 2: ...d or backlit screen What you see A blank black blue or other dark colored screen with no Surface logo The screen may appear to be backlit or it might be backlit just around the edges The screen may be...

Page 3: ...e USB port on your Surface and then press and hold the volume down button while you press and release the power button When the Surface logo appears release the volume down button For more info see Cr...

Page 4: ...down button while you press and release the power button When the Surface logo appears release the volume down button For more info see Creating and using a USB recovery drive Automatic Repair screen...

Page 5: ...ry to find and fix the problem o If Windows starts Install the latest Surface and Windows updates to help prevent future problems For more info see Install Surface and Windows updates o If Windows doe...

Page 6: ...s for example Microsoft Office that you plan to reinstall after the reset This includes desktop apps you installed from websites or USB drives Here s how to reset your Surface 1 On the Choose an optio...

Page 7: ...lease the power button When the Surface logo appears release the volume down button For more info see Creating and using a USB recovery drive Choose an option screen What you see A blue Choose an opti...

Page 8: ...ch you re restoring your Surface Here s how to do a system restore on your Surface 1 On the Choose an option screen select Troubleshoot Advanced options 2 Select System Restore and follow the on scree...

Page 9: ...Megatrends TPM security options screen What you see A black screen with American Megatrends at the top The screen contains configuration options for the Trusted Platform Module TPM settings This scree...

Page 10: ...e battery icon and your Surface shuts down immediately When the battery icon appears it means the battery is critically low If you haven t done so already plug in the power supply and charge your Surf...

Page 11: ...A red screen means you may need to change some settings in the UEFI Unified Extensible Firmware Interface Note Windows might prompt you for your BitLocker recovery key If you don t have it you can ret...

Page 12: ...ss and release the power button on your Surface to turn it back on o If Windows starts Install the latest Surface and Windows updates to help prevent future problems For more info see Install Surface...

Page 13: ...indows doesn t detect the battery Turns on but doesn t recognize that it s plugged in Turns off when you remove the power supply Turns on but Windows freezes and stops responding Windows stops respond...

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