Black, blue, other-dark-colored, or backlit
screen
Microsoft or Surface logo screen
Firmware interface (UEFI) configuration
screen
Red screen or Red bar with Microsoft or
Surface logo
American Megatrends TPM security
options screen
Black, blue, other-dark-colored, or backlit screen
What you see
A blank black, blue, or other dark-colored screen, with no Surface logo.
The screen may appear to be backlit, or it might be backlit just around the edges.
The screen may be blank or may show Getting devices ready or a spinning circle.
Your Surface is turned on, but it’s not responding.
Note
If your Surface won’t turn on at all when you press the power button, go to
If your Surface is turned on and you see this screen, try the solutions below, in order.
Solution 1: Wait while updates are installing
