Chapter 5 Troubleshoot
Scenario
Solution
Router is not
responding when I
want to access it by
web browser
1.
Please check the connection of power cord and network
cable of this router. All cords and cables should be
correctly and firmly inserted to the router.
2.
If all LEDs on this router are off, please check the status
of A/C power adapter, and make sure it’s correctly
powered.
3.
You must use the same IP address range which router
uses.
4.
Are you using MAC or IP address filter? Try to connect
the router by another computer and see if it works; if not,
please restore your router to factory default settings
(pressing ‘reset’ button for over 10 seconds).
5.
Set your computer to obtain an IP address automatically
(DHCP), and see if your computer can get an IP
address.
6.
If you did a firmware upgrade and this happens, contact
your dealer of purchase for help.
7.
If all above solutions don’t work, contact the dealer of
purchase for help.
Can’t get connected
to Internet
1.
Go to ‘Status’ -> ‘Internet Connection’ menu, and check
Internet connection status.
2.
If you connect a computer to Internet directly before, try
to do that again, and check if you can get connected to
Internet with your computer directly attached to the
device provided by your Internet service provider.
3.
Check PPPoE / L2TP / PPTP user ID and password
again.
4.
Call your Internet service provider and check if there’s
something wrong with their service.
5.
If you just can’t connect to one or more website, but you
can still use other internet services, please check
URL/Keyword filter.
6.
Try to reset the router and try again later.
7.
Reset the device provided by your Internet service
provider too.
8.
Try to use IP address instead of hostname. If you can
use IP address to communicate with a remote server,
but can’t use hostname, please check DNS setting.
I can’t locate my
router by my wireless
client
1.
‘Broadcast ESSID’ set to off?
2.
All three antennas are properly secured.
3.
Are you too far from your router?
4.
Please remember that you have to input ESSID on your
wireless client manually, if ESSID broadcast is disabled.
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