RAIDBank4 Owner’s Manual
49
Q: I’m trying to access the RAIDBank4 using the front panel. When I push enter, it asks me to verify
the password. I defined a password, and I enter it, but then the
ENT
key just moves the cursor
over another space and the arrow keys change the characters to use and the
ESC
take me back
to the IP Address screen.
A: Please press the
ENT
key to move the cursor over another space until the end of the password
line is reached (16 character including space) to confirm the password.
Q: Can I boot from my RAIDBank4?
A: Yes! As long as your host hardware and operating system support booting from eSATA or
USB. Refer to your computer’s documentation for more information
Q: Files are missing or corrupted
A: Run your computer’s disk repair utility.
Macintosh related FAQ
Q: Disk Utility does not display my drives (Mac)
A: If the options in Disk Utility are dimmed, you are not logged in as administrator. If you
know the name and password for an administrator, click the lock icon (Tiger and prior)
and enter the information. If the RAIDBank4 volumes are still not appearing, turn off the
RAIDBank4, check all cable connections, wait 10 seconds and re-power on the RAIDBank4.
You may need to reboot your Macintosh for the drives to be seen.
Q: Why is my Drive asking me to format it? It was already formatted and it contains data.
A1: Run a disk repair utility on the drive.
A2: Perform permission repair on your system drive. Open the disk utility (located in
/Applications/Utilities/Disk Utility.app.) Select your system drive (usually the first disk
listed) and click "Repair Disk Permissions" in the "First Aid" Tab.
A3: Restart your computer. As soon as the bootup chime sounds, press and hold down the
option-command-p-r key combination to reset the PRAM. Release the keys when the chime
sounds a second time.
Please refer to your Mac manual for more information on these procedures
Q: My computer does not recognize the Drive.
A: First, check to make sure that all of your connections are secure, and that the power switch
is in the "ON" position. Then check if your RAIDBank4 is listed in the Apple System Profiler.
If the problem persists, verify that the port used is functioning.
Q: I'm trying to copy files to/from FAT32 volumes or network shares, and it keeps failing.
A: FAT32, HFS+, and other file system formats allow different standards of filename length or
use of special characters. Rename the offending file(s) and try the operation again.
Q: I have a FAT32 disk, and when I try to copy a large file I get an error saying there is not
enough room on the drive-- I have lots of free space!
A: FAT32 only allows files up to 4GB in size. To copy larger files, please reformat the volume
using MacOS Extended Format.
6-Troubleshooting
