Chapter 10
Printer Maintenance
428TC Operator’s Manual - 880041-0141
10-7
5. Replace the assembly with a new platen assembly making sure that the bushings
snap into the sheet metal.
6. Reattach the cutter or tear assembly taking care to locate the top lip of the assembly
to the hook detail in the sheet metal.
Figure 10-9 Cutter or Tear Assembly Mounting Hook
7. Close the printhead assembly to the home position and latch into place.
8. Reinstall the front and top covers and tighten the top cover thumbscrews.
10.6 Adjusting Printhead Pressure
The printer has two head pressure settings to support both narrow and wide media types.
The printhead pressure is typically changed to a lighter pressure when the media being
used is 2” wide or less. Extra drag on the platen may cause feeding issues if a heavy spring
pressure is used with the narrow stock types.
The heavy spring pressure is typically used on media that is over 2” wide. The spring
pressure is not intended to overcome print quality issues. If light print is detected, please
adjust your printer’s contrast setting (^D36) and/or verify that the thermal coating on the
media is sufficient.
Hook detail that
the cutter or tear
assemblies are
attached too
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