Microcom 428TC plus, Operator'S Manual

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428TC Operator’s Manual - 880041-0141 11-1
Chapter 11: Troubleshooting
11.1 Troubleshooting Tips
The printer fails to turn “ON” and the status indicator light fails to light:
 Verify that the power cord is connected to the printer, as well as the AC outlet.
 Verify that the printer power switch is in the “ON” position.
 Verify that the AC outlet is functioning properly.

Contact your Service Representative.
The printer has no communication:
 Verify that the communication cable is properly connected to the printer and to an
available communication port on the host computer.
 Verify that the host communication port is functioning properly.
 Verify that the printer and the host serial parameters are set exactly the same.
 Verify that nothing else is configured on the same port.
 Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
 Clean the print head.
 Print head may need to be replaced.
 Contact your Service Representative.
The print does not align to my media:
 Verify that the media contains some sort of registration mark.
 Verify that the printer is received proper formatting instructions.
 Verify that nothing is blocking the internal registration mark sensors.
 Contact your Service Representative.