FAQ
Q: How do I know if my device is working properly?
First, plug in your coils and make sure they are plugged in all the way. Then insert a fresh, fully charged 9-volt battery. Then
move the cycle profile switch to either position 1, 2 or 3. You should see the center yellow LED flash three times, and then see
the upper green LED flash as the device operates. Finally, put each coil close to your ear and listen for its "click-click -click"
sound. If you see the green LED flashing and if you hear the clicking sound, then the Alleva-Wave system is functioning
properly.
Q: How will I know when the battery needs charging?
The LED's will become dim or will go out entirely, and you will no longer be able to hear the coils clicking. Refer to the
"Expected Battery Life" section in this manual to determine the approximate battery life that applies to your battery
and usage.
Q: Can I use any battery charger to recharge the battery or must I use the one supplied?
Any commercial battery charger will work as long as you have rechargeable batteries. Be sure to match rechargeable batteries
to the correct type of charger or you could easily damage or destroy your batteries and charger. Almost all types of
rechargeable batteries require a different specific charger: NiCad, NiMH, Li-Ion, Li-Polymer, Hybrid, etc.
Q: The device makes a clicking or humming noise. Is this normal?
Yes, this is normal. The device is humming for the same reason that power transformers on telephone poles sometimes hum
and vibrate. The phenomenon is known as magnetostriction, and it is normal and harmless. Unfortunately it is an
unavoidable side effect of the physical operation of the device. We are working to reduce the noise in future designs but this
may not be possible due to the physics of the device operation. When you hear these sounds in most cases it means the
device is operating properly.
Q:
One of the coils does not seem to be working (no clicking sound) but the other one still works. Will
the device still be effective?
The device will not be as effective with a non-functional coil. Both coils are required for effective stimulation and we
recommend that you order replacement coils.
Q:
I would like to locate the pulse generator farther from the coils when I use the device. Are longer coil
cables available? Or can I add an extension cable to the coil cable?
We offer only one length of coil cable. We do this because the cable length of the Alleva-Wave is designed to transmit
maximum energy to the coils. Longer cable lengths decrease the transmitted energy due to electrical losses in the cable.
If you feel it necessary to add an extension cable, it should conform to the following guidelines:
a)
cable length: 24 inches (600 mm) or shorter; shorter is better
b)
cable type: high-performance audio cable; higher quality cable provides better performance
c)
connector style: 3-conductor audio, 1/8" diameter audio plug and socket
d)
connector material: gold-plated; wipe contacts clean before first use
Depending on various factors, adding an extension cable will create an approximate 20% reduction in magnetic energy at
the coils. This will reduce stimulation to the tissue and will reduce the device's effectiveness.
Q: If the pulse generator is damaged in any way, is there a chance the device can cause a fire?
NEVER use a damaged device.
Although the risk of creating fire with the device is very remote, we recommend that you do not take any risks. The units are
internally sealed against moisture and tampering, so it is not possible to repair a pulse generator once it has sustained
damage. We recommend you contact your distributor or supplier to order a replacement unit.
Q: I dropped the pulse generator in water. What do I need to do? Will it ever work again?
There is no guarantee it will work again. However, in some cases, if it is dried quickly and thoroughly enough, it might function
again. First, IMMEDIATELY get the pulse generator out of the water and disconnect the battery. Then disconnect the coils.
Second, shake the device vigorously to remove any excess water and wipe the exterior dry. Third, put about 0.5 inch (12 mm)
of dry white rice in the bottom of a jar or bowl and place the pulse generator on top of the rice. Fourth, seal the top of the jar
or bowl, and let sit overnight. The dry rice will absorb moisture in the container, including (hopefully) the water in the pulse
generator. Discard the rice after use. If available, it is preferable to use desiccant instead since it will absorb moisture better
than rice. DO NOT place the pulse generator in an oven or microwave to dry.
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P2 User Instruction Manual
