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MG MOTOR
INSTRUCTION MANUAL
manual, including where the MG Charge Hub is not used with the specified power supply
requirements;
iv. improper climate and environmental conditions where the MG Charge Hub is placed,
installed or used, including where the MG Charge Hub is exposed to direct sunlight, rain or
snow; or
v. fire, water damage, power surges, accidental breakage or other events outside of MG
Motor’s reasonable control, including any lost, stolen or damaged MG Charge Hubs or parts
of MG Charge Hubs (for example, the RFID card); and
h. with respect to individuals who purchase the MG Charge Hub for installation at a residential
address, use of the MG Charge Hub for a commercial purpose.
This Warranty is not transferable. It is limited to the original customer specified in the original tax
invoice or supply agreement.
A Warranty for any MG Charge Hub (including parts) that is repaired or replaced during an applicable
Warranty Period, will expire at the same time as the Warranty for the product as originally supplied.
An exclusion described above may be discovered by you, by an electrician or by a person authorised by
MG Motor. If the Warranty exclusion is confirmed by MG Motor, you may be charged associated
labour and administration costs. If a Warranty exclusion is discovered during a repair by a person
authorised by MG Motor, the repair will be stopped, you will be notified and a repair estimate may be
provided.
3. How to make a claim under this Warranty
To make a claim under this Warranty, you must:
a.
cease using the MG Charge Hub immediately after the defect or malfunction appears;
b.
notify MG Motor within 7 calendar days after the defect or malfunction appears; and
c.
provide MG Motor with a copy of the original tax invoice or supply agreement, and photos or
videos evidencing the defect or malfunction.
To make a claim, you can contact 1800 64 2277 (1800 MG CARS) or by emailing anz.evsupport@smil.
com.
Once a claim has been submitted, MG Motor will endeavour to assess your claim and respond within 10
business days.
You will bear the expense of making the claim. MG Motor will bear the expense of labour, freight and
administrative costs if MG Motor assesses that a valid claim has been made under this Warranty policy.
4. Remedies
If the MG Charge Hub is determined by MG Motor to have a manufacturing defect or malfunction within
the terms of this Warranty policy, MG Motor will, at its own election, either replace the MG Charge
Hub or component with the same or comparable model, or repair it.
Any available remedy under this Warranty relates to the MG Charge Hub only, and not any accessory
or other item separate to the MG Charge Hub (for example, connecting cables that are separately
supplied).
To the extent that the MG Charge Hub or component is capable of retaining user-generated data, you
should be aware that repairs may result in the loss of that data.
5. What if I have questions or concerns?
This Warranty is given by SAIC Motor Australia Pty. Ltd.
You may direct any questions or concerns to 1800 64 2277 (1800 MG CARS), [email protected]
or:
SAIC Motor Australia Pty. Ltd.
Level 19
100 Arthur Street
North Sydney NSW 2060
